Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner. I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all! read more

Do not buy performance ski boots at Bob's Sports Chalet. I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy. read more

Appalling online customer service. They wouldn't even answer basic questions regarding a gift exchange, let alone initiate the exchange. I was hoping to be able to support a store that's local to my family on the east coast but I've never been treated with such disregard, even by huge, faceless corporations. read more

Our family has been shopping at the Bob's Avon location for years and they have been nothing but great! They always go above and beyond to help us find what we're looking for and if they don't have it in the Avon store, they always check the Bristol store as well as their warehouse. We will be life long customers! read more

Bob's had lots of inventory to choose from which is very nice. We were greeted promptly and helped out in choosing various needs. We were very satisfied. The only negative was when we returned home we did some price comparisons and found out they were about 15% higher than the manufacturer suggested list price offering. read more

do not purchase from this company unprofessional and fraudulent with extremely rude customer care - i purchased christmas gifts early in the season with regular shipping they charged $40 for shipping of two sweatshirts sending them to the wrong address. read more

Read the reviews and avoid this business. I purchased a North Face jacket for a ski trip and paid $27 for two-day shipping. The jacket was not delivered in the two-day time frame and, therefore, I wasn't able to bring it on my ski trip. Bob's Chalet will not refund me the shipping costs because UPS's delays are "not their problem." I called and the customer service rep hangs up on me each time. Straight up hangs up. Blows my mind that a business can be run like this. read more

lies about warranty's do not buy from these scammers, my friend was pressured into buying more expensive skis than he was comfortable with because of some "warranty" which did not exist and now hes stuck with broken skis. dont buy from these scammers read more

BUYER BEWARE-- FRADLULENT COMPANY! Ordered a brand new Patagonia vest, which arrived damaged. It had a hole in the front of the vest; I saw it as soon as I opened the package. The quill from a feather had poked through, causing damage. It was obvious. I immediately contacted Bob's about the issue and sent pictures. Bobs sent a return label. They only returned half of my $226.00, stating I caused the damage when I opened the package! Lies. After five follow-up emails about this, they NEVER responded to one email. I took out a dispute with my credit card and got my money back based on the plethora of negative reviews for BOBS SPORTS CHALET! DO NOT SHOP HERE! read more

Awful customer service, avoid at all costs. They do not honor refunds or exchanges for broken products.

Read other reviews before and after you read mine. I wish I had done my research. This will be my last time in this store! They have a policy that if you take the tags off, you can't return them. I bought gloves for my son, took the tags off so that he can try them on and didn't fit right. They tell me at the front that it's a policy, pointed it out and went on to say, "yeah sorry, it's like that everywhere..." ummm no it's not. Suburban Ski and Bike in Berlin, CT are amazing. I wish I went there but I don't live near that shop otherwise I would have. I called this shop and spoke to someone on the phone and asked them, "Hey, I bought gloves there, I took the tags off so that my son can try them on but they don't fit right, CAN I RETURN THEM?" ...."oh sure, just bring all the tags back, we'll give you your money back or you can grab another pair." ... apparently not "every where". I feel like THIS SHOP is the only one that does this. So sad and very upsetting. Tip: read their policy at the front desk before you leave. Read it on your receipt too because that's what consumers do these days. Good luck. Looking at other reviews, doesn't seem like that have made any changes to the lack of customer service. read more

Bob's Sports Chalet - Perfect gloves, tried them on my son with the tags off and they won't take them back! - Sports Wear Near Me - Bristol, Connecticut

Embarrassingly, I'm an Amazon fan. But lately I've been feeling badly that I'm not making a big enough effort to support small business in this country. So I order a ski bag from Bob's because the had the right color at the right price, but I knew it might not ship asap, which I knew when I ordered. After a few days without receiving a shipping confirmation, I picked up the phone and talked to perhaps, "Bob" himself. He apologized for slow shipping and said he'll get out today. (It was at 3 pm.) And did! I got the UPS confirm with an estimated delivery, 2 hrs after my chat. I'm a happy Bob fan now. A live conversation makes a big difference. read more

Horrible customer service , couldn't be bothered helping me with a problematic boot that's been this way on and off for 2 + yrs. Was just looking for another solution (last thing they did didn't stay) but since not much money to be made off this, he dismissed me and told me I can try my own ideas . Not helpful at all . Couldn't even take 5 min to look at it , could not be bothered . Will never go back . read more

Ordered an item on 12/4/24 and advised it is out of stock on 12/17 (thirteen days later). Very poor customer service.

Great experience. Ordered an Arcteryx jacket online that was completely sold out at Arcteryx and everywhere else. Very fast delivery to CA. Very happy! read more

UPDATED EDIT I was hasty in send the previous post...This taught me a lesson I must say. Before BSC was able to fix the problem I assumed that they didn't care about the customer, and I was wrong. In the future I will definitely be more patient about posting pre-opinionated comment. Bob's sports Chalet stood by their products that they sold and took care of my issue. I see why it gets 2.5 stars from reading other posts. I bought a pair of Timberlands at a sale price. Once I got the boots I SEE WHY IT WAS AT A SALE PRICE. I'M SURE IT WAS A RETURN. There was already a noticeable discoloration on the left boot. But i figured since I'm using these for work no biggie. BUT, after 2 DAYS of wearing the boots part of the rubber tore on the inside near the arch of the shoe. This is crazy I received the boots and a week later I'm sending it back because of a boot malfunction?? There still brand new!! I contacted BSC....They didn't care about the story or pics just they just informed me that they sent a return slip in the email and i would be charged for that and would only get 1/2 a refund. out of 117$ I'll get a 46.00 refunded. I've DEFINITELY learned a valuable lesson. NEVER buy from a company that has only 1 store you may end up getting ripped off because they can't compete with major stores. Keep the money they need it more. read more

So glad I took a chance despite the negative reviews! I purchased a winter jacket for my son and it came in two days with standard shipping. Will definitely order from here again! read more

Easy check out. Quick delivery. Happy with product. Best bang for the buck that we could find for the specific backpack.

Is this business legit? after putting in an online order I just got a notification about it being cancelled due to not passing fraud detection, no explanation what so ever and this happened over a week after I placed my order. The item I ordered is nowhere else in stock so thats why I am a bit upset. Will happily put this on google too, as this business seems to be more than shady to me. read more

Ordered a fleece jacket online and was so excited to get it. The jacket was mistagged. Inside of jacket was tagged as large. Tag on jacket was 2xl; which was what I ordered. Returned it the next day for a full refund of $107. I was refunded $41. Called to talk to owner Bill, who proceeded to talk over me and hung up on me. They must need to 50$ worse than I do. Buyer beware. read more

Bob's Sports Chalet - The invoice after they received the return. - Sports Wear Near Me - Bristol, Connecticut

If you buy anything from Bobs Sports Chalet you are delusional. Terrible customer service. They do not answer the phone. They refer you to the manufacturer if there is any problems. You will waste hours and hours of time if there are any problems. I have bought ski and snowboard equipment for 30 years and have never experienced such disregard for customers. You buy from this place and risk wasting your money, time, and effort if there is the slightest problem. In these Covid times much better to wait extra times in getting delivery from somewhere else than risk wasting your money buying from this place. Lastly, not only is there customer service horrific but they are charging for the return and sending back. DO NOT BUY FROM THIS PLACE. THEY SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU. THIS PLACE IS THE VERY NIGHTMARE OF ONLINE SHOPPING. Just look at the reviews in the last month. Don't buy from this place. read more

So many mixed reviews on line but I went with my gut and ordered from Bob's. Item arrived as promised, on time. NO issues. It came in perfect condition and I was able to track the shipment the whole way. read more

Ordered a new pair of flip-flops online with a shoe size that I normally wear. Received them from Bob's and they were too small. When I went to return and exchange them I was advised that I would have to pay to get them returned back. You would think this information would be posted front and center on their website if it was a policy that they wanted to enforce. read more

Great experience with their online shopping. Daughter wanted the same jacket she had last year in a larger size after growing out of the earlier version. We searched all the regular sources and couldn't find it but found our way to Bob's Sports Chalet. Jacket just as described, arrived quickly and communication throughout was excellent. I would not hesitate to purchase with Bob's again. read more

NEVER AGAIN!! I will never step foot in a Bob's Sports Chalet again! Not Bristol, Not Avon! My wife bought me a Christmas pullover hat. In fact-it was an Oppenheimer that cost $32. It was too big! All I wanted was a smaller one, not my $ back! The girl behind the desk said you have to have ALL the original tags. This was a Christmas present, who keeps the tags??? I had the bag, the receipt and wanted an exchange! She said "No tags, NO exchange! The owners can't resell this product without the tags! Next time, keep your tags!" I said, "I worked at Dick's, and they take everything back!" She said "This is not Dick's!!" I said "Do you think the owners want this experience going public?" She said goodbye. I will NEVER step foot in a Bob's Sports Chalet again!!!!! STAY AWAY!!!!!!!!!!!!!! read more

Item as described, arrived about ten days after I ordered it (I live in Alaska though).

Ordered a shirt online from them and it was shipped the very next day and came in perfect condition and as advertised. Will definitely do business with them again! read more

this place will scam you! not only did they never ship my order they stole my payment information and committed credit card fraud! stay away unless you want your credit cards stolen! read more

Bob's is a perfect example of why retail is dying. They are unable to provide even the most basic levels of customer service... Like answering a telephone. Oh maybe results are better to go in the store but the online ordering experience is a disaster. 4 try's and still unable to reach a human. read more

I ordered an item that was never delivered. Upon inquiry, I was asked if I had purchased "insurance" on my package? I online shop on a regular basis and have never been asked to purchase insurance before, especially on a $120 item. I did not purchase it as I didn't read the fine print on the final checkout page. Bottom line - the sales associate said "YOU DIDN'T BUY SHIPPING INSURANCE?" No, I didn't nor have I ever? Most stores stand behind their distribution system and assume items will make it to their destination; they do not expect the customer to add to their purchase price by buying INSURANCE. The sales staff was sarcastic and demeaning and basically said too bad and so sad. Won't be purchasing anything from Bob's. Ever. read more

Horrible Customer Service--Wrong Item Shipped--Blamed The Customer--Not My Error Don't know what to say. Placed on online order. Took days for even a reply from Bob's. Followed up and said they will process in a few days. Finally, processed and shipped. Product arrived and it was NOT what I ordered. I know the item well because it was a boot bag that I already own in a different color. What was shipped is a much smaller boot bag (a different model than advertised on the website). I reached out and informed Bob's and emailed a picture of the incorrect item still with the tag on it. They replied to please send a close up picture of the bar code on the tag (which I did). Later they replied they do not carry that item. That is a surprise because that is what they shipped me. Still no reply from customer service. Don't shop here. read more

Great experience. I needed a Patagonia duffel within a couple days. I hit 2 day shipping, it was shipped out the next day, and I received on time. no complaints here! Bag was exactly what I was needing. I lost some hope after I submitted my order online and read some of these Yelp reviews saying they had issues, but the company held up and I will be ordering again. read more

Ordered bindings. Was sent the 2015 model. Although they were in new condition there was no mention on their website that these bindings were more than five years old! They accepted the return but charged me $25 for shipping. Avoid this merchant. read more

First off, I am dumbfounded by all the low star reviews. So much so that I felt compelled to write my own review based on my experience with Bob's Sports Chalet. Ok...so...I wanted a specific color and size of Timberland boots. Even Timberland's website was out of stock. After mining the internet, I saw that Bob's Sports Chalet had them, but I had never heard of them before. So, I took the leap and ordered them. After a couple of days I received the email that they shipped and a few days after that they were delivered to my house in Ohio. To be honest, I expected it to be longer due to the delays world-wide. Back to my boots, they are EXACTLY what I ordered and I COULD NOT be happier. Make sure that you tell Bob that I am one satisfied and happy customer! Would order again in a heartbeat...even if it takes a little longer to get to me. Thanks! read more

I ordered a North Face Fleece from them on 15Jan2023. I received it 4 days (19Jan2023) after the order and it was far too large, so I immediately placed it back in the original packaging and initiated a return via their website. I printed the return label they provided and brought it to the USPS on 21Jan2023. According to the tracking information, it was delivered to their returns site on 24Jan2023 at 909am. I emailed them on 13Feb2023 because I still hadn't received my refund or heard anything about it. They responded on 14Feb2023 saying they never received it and there was no record of return in the system, even though I initiated the whole thing directly through their site. I sent proof of shipment/delivery via tracking info and never heard back. Sent another email a few days later and still nothing. I am disputing the charge with my credit card company. Don't buy from them. Not worth the hassle! read more

Excellent service at their Avon location!

I placed an order for a pair of shoes on Jan. 18,2021. After 8 days my order had not shipped. During the 8 days. I called them and sent email, asking when my order will ship. I was told something about free shipping and people that pay shipping go first. I get free shipping on Amazon and my order usually ships the next day. So after 8 days ,I canceled the order... they did cancel my order. With no problem. I will not do business with them ever again read more

Easy online shopping experience, and super fast cross country shipping! I live in Oregon and had never heard of Bob's Sports Chalet, but after I recently lost my favorite North Face hat, I searched all over the internet for a replacement and Bob's was the only place that had it in stock. I placed my order on a Thursday afternoon and selected economy shipping, so I was pleasantly surprised when my hat arrived Monday morning! read more

I had an excellent experience purchasing ski boots today! Brendan was extremely attentive , knowledge and friendly. I got an excellent deal as well . I have been a Bob's Chalet customer since 1982 . I see no reason to go anywhere else as they have a tradition of excellent service and quality from my perspective ! read more

I made an order with Bob's for my son. They waited 14 days to tell me they had to cancel my order. Why did it take 14 days to tell me they were out of stock. My son was checking the mail and the porch everyday for look for his shoes he bought with his own money. DO NOT SHOP HERE! read more