Let me start out by saying, the sales guy who helped me (granted, he probably made one of the…read morebiggest commissions of the day by doing so) was great. He was knowledgeable and helpful and didn't lose patience when I literally spent 3.5 hours in the store, picking out, measuring, and comparing costs for my new fridge, dishwasher, washer and dryer. I picked out some really great appliances, which so far, I am pretty happy with.
The problem is with their delivery service. They have non-customer friendly policies regarding delivery and they don't know if an item is out of stock until that day. Let me tell you about my experience after I just bought a house with no appliances in it.
I got my fridge and dishwasher as planned, no issues. My washer and dryer were out of stock when I made the purchase and so they had a later delivery date. I had to go one month with no washer/dryer, but I figured I would just use a laundry mat once or twice and deal with it. Well, laundry mats are disgusting in my area-- dirty, smelly, insect infested and expensive. After one trip, I said never again. The day of my delivery arrived and not a moment too soon. We were running out of underwear and towels and it was awful. Real talk!
I get a call that morning that my dryer was not ready for delivery. My washer was, but because of a "policy" they had, they don't do partial deliveries and I had to wait for my dryer to be available, which meant waiting until the next Monday. I sucked it up and said okay. Next Monday arrives. I get another call, dryer is out of stock. Won't be available for A MONTH, and they don't do partial deliveries, so I had to wait for both.
I am not going to lie, I really lost my cool on the phone . I hate "shooting the messenger" but seriously this was ridiculous. I told them I didn't care about their policy, they were going to deliver my washing machine so I could at least air-dry my essentials until I got my dryer. They offered me a different dryer-- Um no, I spend 3.5 hours picking out this one and it's probably one of the best they offer. Plus it matches my washer.
So finally, they agreed to delivery my washer the next day. So now, I'm taking three days off of work for this delivery that has been pushed back several times and I still have no dryer. Fast forward to me using the washer, and turns out they gave me a faulty hose. Water was all over my floor, the walls, etc. I had to make another trip to Sears to replace the hose and then we installed it ourselves. So much for paying for installation. What a rip off!
I've lived with hanging my clothes for a month (awful, scratchy clothes and towels) and I am really looking forward to my dryer being delivered today, which I already called and confirmed three times because I feel like I can't trust Sears to be transparent. I am filled to the brim with anxiety wondering if A) they will actually deliver it, B) it will come correctly, and C) be installed correctly. Save yourself the torment. Either go somewhere else, or buy from the Outlet store and take it home yourself. The $60.00 you spend on a truck will be worth it-- trust me.
I plan on writing a letter to Executive Relations on this experience, but thought I would share with my fellow Yelpers to save you all the hassle I went through. Good luck!