I went to suburban sports cause I had heard some good things I was looking to get a new pair of…read morekeys or to reuse part of my existing skis on a new platform the gentleman who was helping me was very patient and kind and listened to my budgetary constraints. Very helpful showed me several pairs of skis and was able to meet all of my requirements that I walked out a very happy camper/skier. Haha I would recommend mixture of price point, but willing to work with you to meet your needs. I will be back.

First off I came in to get my skis tuned and re-waxed. That's not the problem. The problem is the…read moreattitude of the employees. I did Not need them to laugh in my face because of my skis. i don't care if they are kids skis. They fit my height and everything else. They are literally why I was recommended at a different place. Plus when I called to check in on how much longer they would take, they were rude as well.

My family and I have always gone to Alpine Haus for all of our ski boots, poles, helmets, and skis…read more We love their customer service, great prices, and the variety of services that they offer. Regardless if you would like to rent, buy new gear, or buy used gear, I recommend you come here before you go anywhere else. A major tip- If you're looking to rent for the entire season, do not wait until peak season because they will likely be out of many rentals by then. Be sure to start the process of renting your skis earlier in the season. However, even if they're out of rentals, they have phenomenal sales on a lot of their ski equipment and it may be a better investment for you to buy from them. I can't stress how friendly, patient, knowledgeable and helpful the staff is. They're very thorough and helpful with all of their services. Highly recommend!

Stopped in on a Saturday to look for new ski boots for my husband. They were really busy, but the…read morestaff was so friendly & courteous. I watched as the staff interacted with young children, older adults & middle aged customers. They were all so patient and helpful to the individual needs of each customer. You could tell the employees truly enjoyed working there. They had a great variety - something for everyone from high end to beginner. Their pricing was competitive & several discounts on older models.

I went in there today in a panic because i needed football cleats for my kid for today!!! The…read moreowner Janet was nothing short of amazing!!!! She helped us get a good fitting pair of shoes, reminded me of other things we might need WITHOUT actually trying to sell us stuff. She was so helpful - she saved our butts today. I had been in there before and also got great service. Its the kind of service big chains cant match on their best day! Janet - I can not thank you enough. Sports equipment needing people - go see Janet. Thanks Alicia & the kid

Burnt by the return policy .Purchased a golf putter on June…read more9,knowing the golf club return restrictions.(shame on me)There is no area provided for testing clubs.Used club on June 10 wasn't what I hoped.,went to the store with putter on June 11 to try to receive a store credit for my purchase and once again was met with the policy.Asked for owner or upper management info,I was informed that I was speaking to him.I was then handed back the club and told maybe something could be done but due to my attititude NoWay! My only request was for a store credit. Not he place to purchase golf clubs

Disappointed that I have to post this but my husband and I have had our skis tuned at Fatty's for…read moreyears. Unfortunately, the tune up on our skis this year was horrible. We are advanced skiers and on our first day out skiing, we found out pretty quick that our skis were railed. We could barely control them and ended up running to a tuneup store near the resort to have them checked. They could immediately see the poor tuneup on our skis and were told that we were lucky we didn't get hurt as a result. Our skis were great after the second tune up. Guess we'll be going elsewhere.

Absolutely the best! The young gentlemen there are courteous, helpful, and knowledgeable, and the…read moreowner is just fantastic. His selection is small, but he carries the very best in each price range. No need to read 1000 reviews when you have 20+ years of tested experience at your fingertips! I stopped in for a few small items before a big arctic trip and was even given advice on things I wasn't picking up there as we chatted. I can't thank this place enough. It is the customer service-focused vibe we all are missing in the days of online shopping!!

I recently went to Rotary to get my skis tuned before a ski trip. A friend of mine recommended…read moretheir services. I told the staff member that I needed them back within a week... I received a call the next day that my skis were done and ready to be picked up! I brought my skis out to Colorado afterwards and was very impressed by the tune I received, especially for the price I paid! From now on, I'll be going to Rotary! Great quality, great price, great service.

I needed a new pair of skis, so I went to Rotary as usual. Bob waited on me and took time to…read morelisten and determine which ski was best for me. He spent as much time as I needed, answering my questions, and addressing my concerns. He's very knowledgeable and I felt very comfortable working with him. I had the chance to test the skis two days later, and they're awesome; just what I needed for my ability level. Thank you for your professional, courteous service!

Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

This experienced happened in December and I gave the company a good period of time to respond to me…read moreand they haven't, so I'm putting my warning out to any new potential shoppers. TLDR: They do not put the proper prices on their tags so when you arrive at the register they expect you to pay a higher amount than indicated on the tag because they have to "go by the price in the system." They hands down have one of the best ski/snowboard apparel selections in all of CT, but with shady pricing like this, I'll take my business elsewhere. In the end I found the same items I was looking for at a place in PA. This is my email complaint: "I just spent about an hour and a half in your Avon store. I had a wonderful experience with the gentleman helping me decide between two different sets of ski pants and jackets. After working it through with him to decide on the final choices I went to the register. I purchased pants and a jacket totaling $620 then I realized that the jacket came up priced at $60 more than it should have. The tag on the jacket says $300 and your system said $360. The person who was ringing me out would not honor the $300 price as shown on the tag. As a result, I returned the entire order. And I'm very disappointed in my experience. I've purchased from you before and I appreciate the large selection of options that you have and I'm really disappointed that because the price was not marked appropriately that I would be the one that would take the hit and not you.

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

Needed new ski boots, was able to get fitted on the first pair that I tried on. Greatly appreciate…read morethe staff over the years assisting with my yearly ski needs as well as tuneup. Not the prettiest building from the outside, so don't let that fool you from stopping in.

I 100% do not recommend this place whatsoever. Every single time I go during their hours of…read moreoperation they are always locked and always close not a single car in the parking lot. I needed a tuneup on my skis and I went literally just right now I even made a video and I posted it up on Instagram and my Facebook and on Snapchat about it. These guys are such liars. They always say they're open but they're never open. That's completely false advertisement. I do not recommend a place whatsoever.

Friendly skate shop - visited while staying with family in Vernon. Bought Doh Doh bushings for my…read moreskateboard.

Came by here over the weekend with my friend to get her a complete set up and a skate tool. Staff…read morewas exceptionally friendly, courteous, knowledgeable, and accommodating. They wore masks (if that's important to you) and didn't try to over sell anything or try to give us anything we didn't need. Will be coming back!

Had a professional bike fitting for my Trek Domane. Danielle very thorough & professional. While…read moremost was OK, my stock handlebars were too wide and stem facing downward left me in a more stressed state. Now after replacing and with minor readjustment, I am now much more comfortable - less stress on lower back, shoulders & wrists/hands. Also smaller turning radius makes it easier to handle. Special thanks to Danielle, as well as Gary, Bill & Paul for their support & exemplary service over the years!

Got my Specialized bike fixed today. The bike stopped charging and I had to have it serviced. They…read morereplaced the switch that broke and got me up and running. Guy knows what he is doing