I don't usually leave reviews, but I won't be giving this shop my business again…read more This started back in Fall 2024 when I brought my bike in for a full tune-up. It came back looking great, tight brakes, true wheels, smooth shifting. I was happy to pay the $185. I stored it for the winter and looked forward to riding it in the spring. When I pulled it out in the spring, the rear tire was flat. I wasn't sure how it happened since I hadn't even ridden it, but with a big bike trip planned in July, I wanted it fixed. Visit 1: In June I brought it in for a tube replacement. I paid $24 for a new tube and labor. The staff, mostly younger employees, were joking around and not fully focused. I overheard one say they nearly blew the tire by leaving it hooked up to the electric pump too long. By the time I got home, the tire was flat again. Visit 2: I returned a few days later. They said the tire liner was the issue, so I paid another $24 for a new liner, another tube, and labor. Again, they nearly overinflated the tire -- one employee even joked, "That was a close one." Once again, the tire was flat when I got home. Visit 3: This time, they said the liner had shifted and exposed a spoke, which punctured the tube. I offered to just buy a new wheel, but they said it wasn't necessary and they could fix it. I left the bike overnight and told them I'd only pick it up if the tire held air. The next day, it didn't. They did more work, sanding spokes, and eventually got it to hold air. But when I picked it up, the wheel was no longer true and rubbed against the brakes -- and I still hadn't ridden the bike once since I got the full tune up in the fall. At this point, I was frustrated. I told them to just put on a new wheel -- but I wasn't paying full price since the damage clearly happened in their shop. I'd already spent over $200 and still didn't have a rideable bike. Visit 4: The day before my trip I paid $91 for a new wheel and labor and took the bike home. The next day, while loading it onto my car rack, I saw that now, the front tire was flat. So either they swapped the faulty rear tire to the front out of spite for me asking for a discount, or they made the same overinflation mistake again. I cannot trust this shop to do basic repairs. After spending over $300, the bike was never rideable and I had to borrow a bike for my trip. I'll be taking it elsewhere to fix the front tire. I'd strongly recommend finding a more professional, reliable bike shop.

I have been a customer here for years, and they consistently impress me…read more The staff is knowledgeable and friendly, and there are times when the advice they give me ends up preventing problems that would result in them performing a service on my bike, which is a rarity with a lot of businesses. But they are really passionate about bike riding, whether you are a casual, recreational rider like me or a serious road warrior. They can relate to you wherever you are in your biking needs, and it's such a valuable resource to get answers to questions or having your bike worked on, or to purchase a bike, helmet, really anything you need for safely riding.

From goggles, to bikes (plus repairs) to filling the propane tank for the grill, FARRS, seems to…read moretackle everything. Convenient to my house, I pop in all the time for these specific issues. Always a pleasure, and very fast service~

This place closed permanently Nov 2025. it's vacant...not closed until Wednesday ! Yelp and…read moreInstagram still lost it as an active business.

Great shop all around. I've been a customer for over ten years. The owners are good people, their…read moremechanic Nate is knowledgeable, skilled and a really nice guy. The vibe in the shop is not hard sell, they are open and honest and make good suggestions. They do rides out of the shop, some clinics, indoor rides and stuff during the off season too so you know they are into the community. String recommend.

I was so impressed with this place. I brought my (rather sullen) 11 year old in for a new bike. The…read morestaff was so kind and patient and he found a beautiful bike. I really appreciated their efforts and the price of a slightly-more-expensive bike is totally worth getting individual attention by someone who knows what they're doing. Also, my son is really a standard-issue fifth grade boy. But on the day we went in, his hair happened to be long and in a ponytail, and he had green nail polish on because of a summer camp activity. The woman who helped us was so gracious and sensitive in saying "All these bikes here are the same model. This one is a nice blue, here's a bright pink one," etc. She wasn't making any assumptions about what sort of thing he might want, and while he didn't care or pick up on it, I did.

What a great crew and shop!!! I purchased my new Specialized Roubaix today, and had nothing but…read moreOUTSTANDING customer service with Charlie as well as the owner Keith. Charlie took me through several brands and models on my first visit, and set me up with a list of bikes to try. A few days ago when the weather was cold, and dank out and rather dreary we rolled in to try them out. Such a happy to help crew, while I took a bike out, they set the next one up and had it ready for me to take it out next, and so on. I was so thankful it cut down on the over all outdoors time that day, glad they didn't mind the cleanup.... I avoided every puddle I saw fellas So with that in mind I narrowed my choice down to 1, but I still had 2 more bikes to ride elsewhere..... so I chose to wait instead of leaving with it that day. I called this morning and they had their bike fitter there as well as a full staff ready to meet mine and fellow customers needs and zero wait!!! I was fitted quite proper!! From the well educated and completely patient staff to stocked shop these guys are top notch!!! Can't wait to try a group ride with your crew at least once, but I'm sure I'll see you on Strava!!! Thanks again!!!

I have been to this shop before to have 2 different electric bikes that was purchased while I was…read morein California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had service 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back but no promises. That sent me down the street to another place who I will post a review. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed. I will post the other review with the second shop as well. I gave them 2 stars because I feel that they at least may have helped me but I don't want to beg for someone to service a very easy install that took 30 min.

My ebike wasn't shifting smoothly, eassist was sketchy…read more They did a tuneup and software update on my Vado Sl. Rides like new! 4 yo bike 3100miles.

Matt did a great job tuning my Wheeltop (road) setup. Professional level knowledge and fast…read moreturnaround at an excellent price. Highly recommend!!

This is one of my favorite cycling shops and mostly because you are treated like a real customer…read more If you did not know, The Bike Shop has moved from its previous location in the Stop and Shop plaza to its current location on Strong Road. This was a good move. I see no reason a bike store should be paying high rent at a place like this. I have gone in three times for repairs and have been pleased each time. They do tune ups and at a reasonable price and time frame. I am not yet in the market for a new bike but when I am, I have my eye on a road bike from here. This is a great bike shop and I highly recommend it.

Was sold a gift card only few weeks before they closed up shop with no warning at all. Had no issue…read moretaking money for gift card knowing they were closing up shop. Would not trust even if they did re open.

I was visiting from California and stopped in to see this new shop and pick up a few odds and ends…read more The shop was just opening but had what I needed. I went expecting to grab a couple things and look around, but ended staying a while and talking with the owner, Bryan. He set up a little counter near the mechanic's area and was wrenching on bikes while we talked and was kind enough to answer all my questions about what he was doing. Great guy! Super knowledgeable (and funny) and clearly loves the sport and knows bikes! He told me all about the plans for the Airline Bike path (great for rides with my family, when I visit over the summer) and all the mountain biking nearby. Really refreshing to come to a shop and get treated so nicely. The shop plans to have a sweet kids' bike purchase program, and has a pretty nice selection of skateboards and gear, which is great since my kids are just getting into the skating too. The prices on labor and products were good. We plan on moving to CT this summer, and we'll definitely be back! So glad to see that East Hampton has a shop. I'll definitely be back!

New customer , excellent service Brian was very helpful. The shop has something for everyone. Just…read morebought a Pivot Shadowcat from these guys ! If you are local this is the place to go.

So this review has taken me some time to write due to getting to know the friendliest peeps and…read moreowner at Cutting Edge! As you can see from my other reviews of other bike shops, I've not had the best of luck. From stores that only push certain brands to stores that treated me great til they got my money.... it's hard in today's day and age of the internet where to go and how you will be treated. Let me tell you the guys at Cutting Edge have been hands down WONDERFUL at every turn. Not only did they more than willingly go thru bikes with my husband but also with me. The fact that they were so thorough and knowledgeable about the bikes they have, including my current riding disciplines. They have a varied selection of all kinds of bikes and if there is something you're interested in but don't see, just ask. They also have a used section that is available to the public. So what makes these guys great? They all have their own personalities and talents, but they are so harmonious and that's rare and lends its self to a lack of competition against each other for sales and puts the customers needs and wants first!! An equal great point is they are able to point out things to me that helped my cycling and make suggestions without being overbearing or putting sales first. These guys know how to generate true repeat business by fostering real relationships with every customer that comes in. Which is why on the third visit there we felt more than comfortable to trade in my husbands bike and upgrade him to a full suspension bike! He ABSOLUTELY loves his new bike and they just turned my bike from a 2x10 drive train to a 1x10 drivetrain and for a more than reasonable price!!! Craig this is how you do it and other businesses could learn from you, but they just don't even fit in the same category as you and your store!!!! Please extend a HUGE THANK YOU TO YOUR STAFF as they totally earn it everyday!!!!

Biggest selection of bikes in Connecticut hands-down, best colors by far!! Super great service…read morestore is very clean! C a bike u like and they will have it outside for a test drive ASAP !! 3 BIG parking lots to ride through & really get an experience of the bike, u will be buying! Prices seemed reasonable as far as "Tariffs raising the prices of everything" I assume bc these bikes were here before "the tariff hit" SMH written 4/2025 All the workers here were really nice, very helpful!!

I brought in my Trek bike that I had purchased at another store to be tuned up for the season and…read morehad a great experience with the customer service and repair technicians who worked on my bike. I hadn't ridden the bike in years and it's now riding great. I really appreciated the friendly nature of the folks working there and their help loading/unloading my bike from my jeep. The tune-up cost was around the same I have paid at other bike shops in Connecticut but also outside the state. I dropped the bike off over the weekend and it was ready just a few days later. When I returned to the store to pick it up--I was greeted by everyone which made me felt like my business was appreciated. I liked them so much, I decided to purchase a Trek bike for my boyfriend for his birthday from them. I wanted it to be a surprise so they helped me select a bike for him--taking into consideration my budget and how the bike was going to be used. Once I gave him the bike--we realized I hadn't selected the correct size (I told them the wrong inseam) and they told me just to bring the bike back over and they would exchange it. They made the process of selecting (and later exchanging) the bike very easy for me.

Great work, excellent communication and they finished ahead of time! Thank you! We will be back!read more