A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!

They have nearly everything you need. This is always my go to hardware store and I love that I…read morerarely have to go to chain hardware stores. The staff wears masks, is friendly and offers help in a non pushy way. There is a plexiglass shield and hand sanitizer at the cash register, the same place they cut keys. I am constantly surprised at the vast array of products they manage to stock. Check it out ! Love this mom & pop style hardware shop adding to the charm on Main St at the Manchester road race starting line. This place is significantly larger than it appears from the front with parking and entrances on main st. and out back. The selection of products is far more than I've expected and ranges from paint to key cutting to lawn care tsalt to any kind of hardware you need. I always hit this place up when I can and can usually avoid home depot and Lowe's. Prices are very comparable too. Love supporting a local business when I can. :)

The guy that was working at the front desk here was so nice and provided great service. I came in…read moreto get some spider spray to get rid of a very scary spider on my car. He came outside and took care of it for me. So nice! Definitely stop in here!

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

There are a few things in life that don't improve with technology, large volume sales and the idea…read morethat one store can do it all. Star Hardware is a testament to how things used to be and how there is no room or need in small town America for the big box stores that bring very little value to the smaller communities across this country. Where can you go to get your window screens repaired, keys cut and your propane bottles filled while you wait and a place you can carry on a conversation about your home project with an employee that really understands what you're talking about and can offer real solutions and short cuts that will save you time, money and a lot of frustration and ask you about your family or a local event you both attended. I've been to this location many times and have yet to be disappointed. This friendly hometown store is not only convenient with competitive pricing, it gives back to the local community so the dollars you spend here benefits the local schools, community programs, community sports and clubs. Buying local isn't just about doing the right thing it's about keeping the right things alive in your community.

This store has a continuing problem with pricing at the register exceeding the prices posted on the…read moreshelves. The manager doesn't seem to care that they have misleading prices posted. I have shopped at various Rocky's for 45 years and i'm calling it quits on this store.

Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

First of all... Richard in appliances in Manchester is great! Knowledgeable, friendly, and…read moreprovided us with many 'tips'. He was the reason we decided to purchase the refrigerator here. HOWEVER... delivery was scheduled... the driver called at 11:45 to tell us they would be there in 20 minutes. At 12:00 I received a text stating "they could not complete our delivery" and someone would call to reschedule. WHAT?? Well apparently, due to a storm, there was a tree down on a street in our neighborhood (not ours) and the drivers chose not to detour the ONE MINUTE it would have taken them to go around the block. They just called 15 minutes earlier... they couldn't call me back??? I immediately called the delivery number they gave me and was told the drivers could NOT turn around, and the next delivery date was several days out. I went above and beyond to prepare for this delivery... even putting the old refrigerator right by the door for them. The drivers must be in the business of losing money for the company... after this debacle we immediately cancelled the order and purchased elsewhere.

Incompetent overnight team. The turnover is too high to have people who reliably pack your skids as…read moreyou would expect them. Delivery is turning into a real problem. They call you with an automated call, which is supppse to give you half an hour to be on site, and then they might come as quickly as 10 instead and will insist the customer handle it and push to let them drop the skid somewhere undesirable... and when they say curbside, they mean "Bottom of the driveway" and if you aren't here fast enough too bad, enjoy hand bombing stuff an extra time in 90 degree weather. The staff is vigilante, ready to defend the errors that their drivers or staff make. They will try to make you feel like you don't know there policy and procedures well enough, even when you have been going to them for years. Not only will you still be super mad by the time the conversation is over, but nothing will be rectified and they will keep making mistakes and putting the blame on the customer.

Love this place Exceptional service from a local small…read morehardware store that had everything you need !

Bob at the counter helped us with everything we needed. Made suggestions, was kind and spent time…read moreshowing us options. Had everything needed in stock. Reminded me how awful Lowe's and Home Depot are. Keep this place in business.

Being from Windsor it is great to have the ace hardware in town and I hope they never leave. I…read morehave to say all the workers are great and always are ready to help especially this young man Aiden, every time he is there he makes every effort to help me and always takes care of me he is such a nice young man. The only negative thing I have to say is I wish they would invest some money in this store and make it a little more appealing and fix the horrible flooring etc. but like I said love having this place in town!

My husband shops there all the time. Enjoys their courtesy, help and service. He has been shopping…read morethere for years!

One of my favorite "best kept secrets." I recently bought a home and decided to remodel the kitchen…read moreand bathroom before moving in. After searching around the big box stores, I stumbled upon Grossman's. In one day, I picked up all my kitchen cabinets, countertops, bathroom vanities, and other items such as sink faucets for under $3,000. Grossman's specializes in close outs and has a little less selection than the big box stores, but still has tons to offer. They have flooring, doors, windows, bathroom vanities, tubs, toilets, kitchen cabinets, countertops, and a ton more. The staff is very knowledgeable and friendly and will help you with any questions you may have. One of my cabinets arrived with a scratch, and the manager quickly ordered a replacement for me and gave me his store email so I could contact him as needed for my cabinet install. Overall great quality store and friendly staff that are willing to help. Check it out if you're tired of the big box selection.

This store is so great. My husband and I have found parts for various repairs. The key thing is you…read moreget a knowledgeable person most willing to help you.

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.