Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

Rocky's Ace Hardware in Vernon, Connecticut Stinks. This store really STINKS…read more I visited this store on Th-9-12-24, because I wanted a specific product. Their website said it could be ordered online, but then would not accept the order. The website specifically said that the product was in stock in the Vernon store. The product was not in stock. I asked to have the product ordered for me. I was informed me that the minimum quantity for an order was 48 items. I was not allowed to purchase a smaller amount. I asked if quantity for the store could be ordered and then put on the shelves so customers could purchase them. I was told they could not do that either. They have the product in their warehouse, they have a store, they advertise the product on their website, they say it's available at the store. It is not available at the store. AND they refuse to make it available. Why do they offer products for sale and then make it impossible for customers to buy them? Why do the Ace commercials claim prompt, courteous service, when I certainly did not get anything of the sort. And why do they expect customers to enjoy being treated this way? Do they really think they're going to prosper and profit by offering products for sale and then refusing to make the transactions? And then they tell me there's nothing they can do about it, that's just the way it is, but actually, IT'S THE WAY THEY MADE IT. I will, as much as possible, avoid this establishment in the future. Rocky's Ace Hardware in Vernon, Connecticut Stinks. That store really STINKS.

Review Summary... Nice people, good selection, check the…read morehours before going, be prepared for a slight markup. Slightly more detailed... Overall the selection is pretty decent...it is nice to have a hardware store of this size in the area (It's significantly bigger than the Ace on 44 in Bolton). Their hours are quite limited, and have often left me running all the way to HD or Lowe's in Manchester for impromptu weekend warrior work...so definitely check their hours or call before showing up. Prices are also a tad high (maybe 5-10% on most things I have bought), but I easily save that in time and gas (when they're open). The parking lot is huge if that's a concern, so feel free to bring a landscape trailer if needed. The people working there are all generally nice, and have helped me load my vehicle with cold patch bags, etc. on more than one occassion.

As others said, the people are nice. However, going there is a gamble. I've left empty handed many…read moretimes and ended up making the trip to Manchester. The store itself is a time capsule from the mid 90's. Check out takes longer then it should because they haven't updated their debit/credit card reader in 25 years. You sign a paper receipt. Update for God sake! How much is a chip reader? Think of the unrealized savings on register tape, pens and time. Kidding aside, I only go there if I'm confident they're going to have what I'm looking for. We're talking rope, a hammer, can of spray paint or an extension cord. Anything else, I'm going to the Depot.

A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!

This location is great, and they provide great prices, and a variety of options. My only issue with…read morethis location is that the lines are so slow. It feels like there's never enough staff to ring you out, every time I go I wait about 10 to 15 minutes on the line.

Great selection, friendly and helpful staff, unbeatable prices, and reasonable quality. Some of the…read morestuff they sell is cheap in both price and quality, but they are labeled as such. If you beat on those day after day, they will probably break. But for a homeowner how needs to use a tool a few times a year, that's perfect. They sell higher-quality options, which will hold up to heavy use and abuse much better. Those are still less expensive that almost anything else, and they are much higher quality. Know what level of quality you need, and you'll do quite well here.

(A reviewer stated Kloter does not use mules--that information is no longer accurate.)…read more Nate worked with me on my 12'x16' shed order so that I got exactly what I wanted, Mark set up the site with a Bobcat and crushed stone, Joe managed to reschedule the next day after the first weather-related aborted delivery--it was very important that the shed be in place before a moving POD was delivered the very next day after the successful delivery--Sam and Devin brought a motorized "mule" which circumvented the previous day's problem and placed the shed perfectly. I AM THRILLED! Every time I catch sight of the shed from inside the house, my heart leaps up.

I had bought a wooden dining set from kloter farms and was completely satisfied. Based on that…read moreexperience i bought 2 leather couches. Let me start by saying, the couches are for my wife and I, who are senior citizens. No kids jumping on them etc. in fact, one of the couches is barely used. At first, everything was fine, but after some time everything started to loosen up and wobble. Since the couches are warrantee, i called up kloter farms. They said they could send someone out, but only parts would be covered. I decided that this would not be worth the expense. Do i flipped the couch over. To my surprise i found loose lag bolts all over the place. In dome cases they were never installed at all. I just flipped the second barely used couch and tightened and installed bolts on that. It is ridiculous after spending north of 6000 on a set of couches that i had to finish the construction. I guess quality control is a thing of the past.

We hired AK to fix our faucet. He was so kind and cheerful, very professional, and quick. He did an…read moreexcellent job and we appreciate him, and look forward to hiring them again if needed.

This business should not be in business. I have been waiting 7 months for my cabinets (only 3…read moreneeded to finish my kitchen) and the owner never ordered them. He actually lied to my face numerous times stating that small orders sometimes takes longer. One time he stated that they called him and they actually started production - 2 months later I went to the business and come to find out they were never initially ordered. He also does not returns calls. He should be ashamed of himself. I am a widow and he took full advantage of me. He is a bold face liar. Do not go to this business!!!!! Read the other reviews and you will see similar issues. One star is a gift and he should not even get that. Karma.

This store has a great variety of things to buy. I was doing…read morea big project in my back yard this summer and found that they had a bunch of different plants to choose from I had them deliver 10 yards of mulch and a couple of yards of stone. The pricing was more than fair as I had them deliver more mulch to finish areas in my front yard. I have since stopped into the store for other things such as tools and light bulbs and I found the staff to be very nice and helpful. Great place to shop vs the Big Box stores where employees don't even look you in the eye.

Didn't get all my mulch! Bought 9 yards, didn't get them all!…read moreNot the first time I got fucked by these guys. When I got sand From them it had turtle eggs in it! Place is a scam!

I love my new kitchen!!! Village Cabinets was great to deal with my designer was so helpful with…read morethe layout and functionality of my new kitchen... So many different woods, finishes, door styles and hardware to chose from...Thank you Village you paid attention to detail and were very pleasant to deal with...your installation crew was also very polite and professional ...I highly recommend Village Cabinets to all...and the best part is they are made right here in CT...you can even take a tour of the factory...I was impressed!!! Alice C.

This place is great!!! I ordered a bathroom vanity and Bruce listened to what I wanted and was…read morepatient as I changed my mind a few times. The final product was exactly what I wanted. Brian and Phil are the best installation techs. They are very professional and were understanding of my need to get involved. We had a lot of laughs and fun while they did an amazing job installing my vanity. Thank you Bruce, Brian and Phil.