My years of trying to resolve my negative experience directly have just ended with the owner writing a snippy email to me, so I will share my experience with this company in the hope of saving others.
We went to Advanced Kitchens in 2016 for our kitchen remodel. They are a local business and we like to support small local merchants. After we explained to the owner our project, we selected a line of cabinets (which happened to be the most expensive line in the shop). We were extremely clear that we were serious cooks and needed a hard-working kitchen.
The cabinets were the most expensive item in our kitchen. Upon receiving the cabinets, it was clear that Advanced Kitchens was not skilled in kitchen design. Several of the cabinets were not the right size/scale for the space. The owner did acknowledge responsibility for this and reordered -a delay but necessary. He also tried to charge us for the replacements.
Advanced Kitchens had ALL our specs on appliances, sinks, hardware, etc. When we went to install the sink the cabinets would not work underneath the sink and we had to forego using the pullouts. The side panels for the built-in fridge were short and the refrigerator stuck out.
The person whom they contracted to install the cabinets was deeply incompetent. Not only did he not know what he was doing (uneven handle install, gaps in the built ins) he was also sloppy, leaving sawdust and garbage behind. We finally asked him to not return and had our impeccable contractor finish the job.
The cabinets started to fail two months after install. Tens of thousands of dollars and they didn't hold up sixty days. In fairness, the owner did try to replace panels that had bubbled and chipped, but he ordered the wrong size and blamed us for the product failure. When I tried to get the right size, I got a snippy response denying that the misorder was their fault.
I am now in contact directly with the cabinet maker trying to get a resolution.
Advanced Kitchens has now been sold. From what I understand the current owner has no more experience than Steve Augustus did in kitchen design/cabinet education and quality. The rest of our kitchen is a show piece. Unfortunately, the cabinets are a big failure and sore point in an otherwise very successful project.
I have had more luck with kitchen remodels from Home Depot in terms of their knowledge and standing behind their products. read more