I had a refrigerator delivered today by Contractors Home Appliance. I could not of asked for any…read morebetter service. The day before taking delivery I changed the color of the refrigerator. Bonnie in customer service and delivery was able to accommodate the last minute change without missing a beat. The first thing the next morning my refrigerator arrived and took a lot of work to fit it into my house. The installers/delivery men were very professional and removed the doors to make it fit. They were able to remove the old fridge and install the new one without a scratch on anything! The price was right and I would highly recommend this company for any appliance needs!

From the owner: In 1979, Contractors Home Appliances opened right on the corner of Route 20 and Highway 187 to give…read morecontractors and homeowners alike a locally owned, independent destination to find the best appliances for any home and any budget. More than 40 years later, and our family-owned business continues to build our reputation for being the resource for homeowners doing a remodel or just upgrading an appliance. We're a team of appliance experts who know the right questions to ask to match you with the perfect fit, and we're always ready to guide you through our expansive selection of the industry's top brands and latest styles.

I have yet to buy something from them yet, but they have been great!…read more I have gone in and called MANY times trying to find a specific brand of dishwasher. They have been very patient with me and recognize me at this point. They are very friendly and knowledgeable. I will be going to them with my next appliance need.

We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Looks like they've permanently closed...which was long overdue. The most bad reviews of any company…read moreI've ever seen. Glad they can no longer stick it to anyone. Good riddance

My oven I bought for a reasonable price doesn't work correctly, 2 things wrong. 1. When you close…read morethe door the light stays on which makes the oven not work. You have to open and close the door multiple times before it goes off. 2. The Hot surface light for right front burner is constantly on which I found out could be fixed by going into the oven which I can't do because they wedged it into the area so tight the glass will definitely break upon removal. I'm not sure if I got a deal or a cooking lemon?

Igor responded and was at our house within one hour! While our dishwasher issue was super simple…read moreand quick to resolve, he took the time to explain and teach what to look out for in the future. Our toddler has no sense of boundaries and was trying to be very involved in the process, and Igor was incredibly kind with her. Well worth the money!

fast, knowledgeable. Igor came out the next day. Dryer repair was caused by a shorted wire, so he…read morefixed it in the same visit. Much better than buying a new dryer- glad I called. Am keeping his number for the future, and he will be my first call for the next thing that breaks

Just purchased a new dryer and was well taken care of again by Patrick Barrett, the Sales Manager…read moreat the Westfield store. As in the past when I bought my kitchen appliances there a number of years ago, he was very knowledgable and helpful.

Had a crack in my freezer a repair man was to come a try to fix it. I ask if we had to empty and…read moreunplug the fridge - I was told no. The repairman came and said he would have to come back because he can't repair the crack when the freezer is cold. So back he came over a week later. We were told to wait 24 hours be for we close the door and turn the fridge back on. Went to fill the fridge and the crack was back. Went to Mannys in Canton CT to pick out a new fridge as I had 5 year warranty. The repairman was there and said it was a 50% chance it would work - not good odds. Thursday I got a call that my fridge is in and it would be delivered Saturday. I never heard what time they were coming so I called the store and they said it wasn't scheduled and next delivery would be Tuesday ugh! Of course I emptied and un plugged the fridge which is a lot of work. So now every time I need something from the fridge I need to get it from the garage floor and downstairs for the freezer. I have referred a lot of people to Mannys but not anymore. Maybe I should just get my money back and go to Home Depot.

Came to repair refrigerator and tech pulled it out Without putting anything down to protect the…read morefloor. They won't take responsibility and fix my floor. They made a mistake own it and Fix your damage!!!

Called on a Wednesday. Originally given an appointment for Monday to fix my dishwasher. Was…read morecalled back and asked if they could come today. Very pleasantly surprised

The belief system of company forbids technician mask wearing and prides itself on going to nursing…read morehomes unmasked despite risks of spreading disease (flu and COVID) to residents. This company refuses to send a masked tech to my home prior to major surgery despite clear medical justification for protection. They may be technically good but they do not respect human life nor respect clients with greater medical knowledge. This in the midst of a super flu outbreak that has yet to peak, sent thousands to inpatient hospital beds and has killed thousands of Americans. Sad.

I highly recommend Family Appliance. We have have hired them more than once…read more We always get a quick response when we call in. They show up when they say they will. Very recently we had Jon come out to fix our dryer. He was very thorough knowledgeable, and professional Prices are very reasonable. Received an email receipt right away.

StJean appliance are responsible, easy to work with, scheduling made easy and really knowledgeable…read more The company worked with us and a brand new refrigerator, which in the end was no good and needed to be returned. Every step of the way they were amazing. I would recommend this company to everyone for all appliance needs

Alright, let's see how much I can remember from my original review that I sent to their site and…read morethey won't post (AF doesn't post reviews below 4 star) My dishwasher purchase is my first and last from American Freight. I bought a scratch and dent unit and, despite their final sale policy, I was assured that AF performs in-house tests and the units work as intended. After hooking up the unit and checking all ports, the dishwasher leaked. There was a seam in the drum that was damaged or defective and was leaking water from the side panel. IF they actually test ran this unit, they would not have been able to miss this leak. I called AF 4 times that day because of this issue (I called a 5th time because of another question that never was answered). Call 1: I tell them the unit is leaking from the side panel, not a port. The associate, J, doesn't have an answer and the manager was on break so they would need to call me back. I wait an hour and call back (break should be done and I haven't heard anything) Call 2: J tells me to call KitchenAid because the unit is still under warranty. I know from working in manufacturing that this isn't KA's problem, but I call anyway. KA tells me that the warranty doesn't cover this issue. I call the store back. Call 3: I tell J that KA doesn't cover this issue. He tells me he needs to talk to the manager and will call me back. I wait a few hours and call back. Call 4: I ask J, he answered, what is going on. He states they are working on trying to find me a comparable replacement unit and will call me when they find something. Why didn't they call me to tell me this? Who knows. Well, that was 3 weeks ago now. I haven't gotten 1 phone call from them. They have my information. I was left with a dishwasher that doesn't work and I am not allowed to return. They just told me what I wanted to hear and completely blew me off. AF offers a warranty and I can't imagine that they help ANYONE with issues with how my experience went. These calls were 2 days after I bought the unit. If you are looking for scratch and dent appliances I highly recommend Western Mass Appliance (they didn't have any KA's in the weeks I called them) they are a small business run by local people.

We bought a dryer online and paid for it in full. We were on the way a 2 hour drive from us . We…read morewere calling to ask if it was going to come in a box. When the employee asked us for the order number, he said that they no longer have the dryer, even though we had already bought the dryer and it was ours. He said that the dryer was canceled two days after our order so we are assuming that they sold our dryer to somebody else sold our dryer to somebody else and didn't give us our refund or even have the decency to call us or send us an email to let us know that they canceled our order. Very unprofessional.

I am ordering my third appliance with Salemi Appliance. The first was a GE oven in 2020 or 2021,…read morethen a Maytag washer in 2024ish, then an LG microwave to be delivered in a few days. Their salespeople are knowledgable of their products and ask me lots of preemptive questions to prevent 'uh oh' moments during install. They are courteous, fast, and reliable. They have handily earned my repeat business. Max

My microwave died. 'Tis the season to be jolly but I can't face shopping for a new microwave! I…read morecalled SALEMI and gave Adam the information from my existing appliance and said I'd come in to talk. By the time I arrived he had not only researched to find out what I actually had but looked up the information about a reasonable replacement. We discussed price, delivery, installation, removal and my shopping was complete. What a relief- thank you for all your help