Highly recommend Western Mass appliances! Jimmy and Jeremy…read morewere extremely careful, professional, courteous knowledgeable and expedient in getting out our old fridge, moving another and installing our new fridge. Bottom line Prices are great, service is great, quality is great! We will definitely use them again!

We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

I bought a washer and dryer and I got the warranty and called in when they had an issue with the…read moredryer. When I called in they said the warranty was in a pending state and it would take 24-72 to get it corrected. I called back after 3 days and was told to wait another 24-72 and I would be contacted. I was never contacted. I called I again on the 4th day and told oh yes we can set up an appointment now. Appointment was two weeks out after already waiting 7 days just to get the appointment. Now I called in because my washer is not working and I get oh we cannot schedule your appointment the system is down. Call back in 24-72. I said at this rate my warranty is going to expire before I can get an appointment. I will never get any thing from best buy again. I will pay more and get actual customer service.

Just wanted to rave a little bit about Irshad, our Apple Advisor who helped us with our brand new…read morelaptop purchased yesterday. He was so insightful, thoughtful and helpful. It was our best-ever Best Buy experience. We felt great about the experience and confident in our purchase. Thank you, Irshad!

I'm surprised this place has been opened for years, haha. I just go in there to get a free massage…read morefrom the chairs and look at the overpriced stuff that would seem fun to own, but no one would actually think to buy. Usually when I'm in there, I don't think I see anyone cash out there. haha, oh well. I'm sure I'm not the public they're trying to target.

I was in this store to look around. I saw a cool clock that I wanted to send a picture of to my…read moregirlfriend who was miles away. I was told that "taking pictures of the merchandise was not allowed" and was asked to delete it. When I told them I had sent it my girlfriend they said don't take any more. Funny, I had around $50 of product in my hand I intended to buy, which I promptly put down on the counter nearby and left the store. Lost sale for them. (No signs near on doors or anything stating not to take pictures; my picture didn't even include people.) I'd never seen anyone cash out here either come to think of it. Some demo items were missing or had pieces of them missing, as if they had been stolen, other things out of place. Some of the furniture was kinda dirty but hey, it was wintertime, I try to cut some of these businesses some slack during the slow season. I shouldn't have stuck around as long as I did before this incident. After I left they had the audacity to call mall security! Fortunately the security folks were professional and nice, they didn't harass me too much, and I was never arrested or charged with anything. After all this bs I hope the whole company goes bankrupt and I don't want to see another brookstone again! I was only showing my girlfriend something cool. I don't see why anyone can't photograph product, if anything it would help promote product.

Let me give 5 stars !!! to Dan for his recent repair on my 18 yr. old…read morewasher. He is incredibly knowledgeable with over 50 yrs. repair experience. Plus he is a great & honest guy. He and his wonderful wife, Jen, provide good old-fashioned customer service too. I recommend Dan's Appliance 150% !!! Patty in Hadley

If you need appliance repair call Dan, fast and friendly service with very reasonable prices .read more

Looks like they've permanently closed...which was long overdue. The most bad reviews of any company…read moreI've ever seen. Glad they can no longer stick it to anyone. Good riddance

My oven I bought for a reasonable price doesn't work correctly, 2 things wrong. 1. When you close…read morethe door the light stays on which makes the oven not work. You have to open and close the door multiple times before it goes off. 2. The Hot surface light for right front burner is constantly on which I found out could be fixed by going into the oven which I can't do because they wedged it into the area so tight the glass will definitely break upon removal. I'm not sure if I got a deal or a cooking lemon?

Rick was awesome and helped us buy 3 appliances for tax free week wnd. Great service! Thx. Mike…read morefrom Wilbraham

Had a crack in my freezer a repair man was to come a try to fix it. I ask if we had to empty and…read moreunplug the fridge - I was told no. The repairman came and said he would have to come back because he can't repair the crack when the freezer is cold. So back he came over a week later. We were told to wait 24 hours be for we close the door and turn the fridge back on. Went to fill the fridge and the crack was back. Went to Mannys in Canton CT to pick out a new fridge as I had 5 year warranty. The repairman was there and said it was a 50% chance it would work - not good odds. Thursday I got a call that my fridge is in and it would be delivered Saturday. I never heard what time they were coming so I called the store and they said it wasn't scheduled and next delivery would be Tuesday ugh! Of course I emptied and un plugged the fridge which is a lot of work. So now every time I need something from the fridge I need to get it from the garage floor and downstairs for the freezer. I have referred a lot of people to Mannys but not anymore. Maybe I should just get my money back and go to Home Depot.

We have purchased a few things from PB over the years but recently we bought a large coffee table…read moreand couch. We were very happy with the service and delivery. The salesperson (Roxanne or Roxie) was very enthusiastic about their products but at the same time patient enough to deal with our indecisive shopping habits. The couch has been great, coffee table too. We have since gone back to grab a few more smaller items and are always happy. My wife really likes to deal with Roxanne now and the more we get to know her the more we seem to spend.

I'll start out by saying we just moved into a new house two months ago and have purchased virtually…read moreevery piece of furniture from PB to fill the entire house. We have spent thousands of dollars and have been happy with these purchases and quality of furniture and especially happy with the store at Evergreen walk. They have been overly accommodating and very helpful. This review is solely of the Holyoke mall store and the supervisor on duty Saturday 4/20. We ordered a custom farm table and have been trying to match Wynn ladderback chairs and are deciding between two colors. The Holyoke mall store had one of the colors in stock and we wanted to purchase it to see if it matched the best with our table. These chairs retail for around $300 per chair. We explained to the salesperson our situation and she was very nice and said she could discount it 20% since it was a floor model. We said great and explained that we would be back to order either the other three of the same color or return it and order four of the other color if this one didn't work out. The supervision came out and told us that if we purchased the floor model there was no way to return it. We explained our situation again and she said sorry can't help you. As we were walking out of the store without the chair, this supervisor had the audacity to ask us if we purchased anything online then to please do it through the Holyoke store so they would get credit. I will never purchase another thing from this store and hope someone from corporate looks into how they are treating valued PB customers.

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

I've been doing business with VIN for over 25 years I have purchased many many items with great…read morecustomer service and white glove service for warranty repairs. I highly recommend this business!

We had a disastrous experience of delivery and damage to our home. Their 2 delivery men fell…read morebackwards down our stairs, dented the machine, gouged our walls and stairs of a newer home. It is challenging to get the repair done as the damage were deep gouges on the landing levels. Challening to replace and repair. We were promised by their logistics representative, that has now left the company to run his own business. Promises have not been kept. I am hopeful that they still might come through. My husband repaired with painting and spackling our walls. The stairs are much harder. I will write again once it is completed. Without the man, Mike, who made promises, and seemed sincere, it seems promises might not be kept. Be careful. They replaced the machine and it came dented, but in a way we couldn't see. And we didn't want another experience with delivery. We should have been compensated for this mess. None yet.

I had been a Costco customer for many years, but allowed my membership to lapse when I moved across…read morethe country 5 years ago and there was not a warehouse close to me. I have had excellent luck getting my eye glasses at Costco. They seem to just get it right. The cost compared to the typical smaller opticians is exceptional. That is the reason why I renewed my membership, Picking up my new glasses today, just 5 days after ordering them I like shopping at Costco. Great prices overall. Purchased a BJ's membership, but visited once and that was it. Prices are not as good and it's a depressing store in Leominster. What was not so impressive at Costco in W. Springfield was the chaos at the customer service counter. They use a poor system for routing customers waiting to speak with customer help, routing them across the throng of shoppers entering the store with shopping carts. Bad, bad, bad workflow. Apparently, the store is being redesigned, but who knows when that will happen. Hoping they get approval to site a new Costco at a little used mall in Leominster. Much closer to me.

For the last 10 years that I've been a member of Costco, I have been able to send my disabled…read morebrother to Costco optical where he would choose his glasses and I would pay for them over the phone with my Costco credit card. I'm not sure if my brother looked scruffy or if the policy actually has changed in Massachusetts Costco's, but this time they would not accept my credit card over the phone. Given that I live in Chicago and he does not have the money to buy it on his own, Costco just lost a vision customer. But I also will stop shopping there as well. This is the most ridiculous thing I've ever heard of. It does not apply to any of the nine Costco's within my driving distance in Chicago. Massachusetts is so special.