I went there on a Thursday looking for a new sofa. Being married and not seeking a divorce I…read morebrought my wife down on Saturday to check it out and allow her to choose the fabrics. The owner was terrific, reasonable delivery charges and more than reasonable disposal charges for my old sofa. He even agreed to dispose of a couple of old recliners for no extra chage. The delivery guys were on time, polite and accomodating. So much so I tipped the two of them $20 each, something I wouldn't normally do. Thanks a lot. Mr. Joseph Girard, Palmer, MA

Great place to buy furniture! No sales pressure, great selection, customer service beyond all other…read morestores. Purchased a couch and two chairs and will be back to buy more furniture as needed.

John Wolowicz was very helpful and professional and gave great advice and service. you should ask…read morefor him when you shop. This store has lovely choices and reasonable prices. thank you John for all your kindness and all your help

My husband and I ordered our living room set back in April of this year. They promised it would be…read morein by May. Then it got pushed back to June, then pushed back to the second week of July. Called them and they said it will be pushed all the way back to August/September!!! I've waited 3 months just to be told we'd have to wait even longer!? I was also told a sale manager would call me back and I never got that phone call. I called 7/15/21 and left a voicemail, absolutely no response or call back. I called well over 15 times today (7/16/21) from my cell phone and work phone, my husband called from his cell phone many times. FINALLY someone picks up! And finally we canceled the order and are being issued a refund! I shouldn't have to deal with this stress while pregnant!!! NEVER EVER AGAIN! I will take my business and money somewhere else!! Do NOT go to this store if you truly want something for your house. I don't care how great the price is, it is not worth the stress or headache and unprofessional customer service.

Jeff was amazing at sales. Handled the delivery and logistics. Including dealing the tax free…read moreweekend. They also helped in moving our old furniture and placing the new. Very professional. Same experience we have had in the past.

Bought 2 recliners 1 1/2 years ago and my husband seat cushioning is shot...... He is not…read moreoverweight, and it has normal use. Called store to report and was told I need to PAY OUT IF POCKET for replacement. Don't get your next chair there If you want quality and long term wear.

By far the best experience buying a mattress I have had…read more Shopping for a mattress can be extremely daunting, so many options, so many price points. It can be confusing. Thankfully Anthony was extremely patient and knowledgeable. He knew exactly what I was looking for and gave me multiple options, multiple price ranges to choose from. He was very patient with me and my wife. No pressure, which was nice. No attempts and upselling me with things I didn't need, he laid out options, explained the benefits, and allowed me to make my own decision. 10/10 would recommend this location. Definitely go see Anthony. This location also price matches.

When you go shopping here be prepared to enter a used car sale mentality. Shawn the manager acts…read morevery nice in person. But don't trust the pricing. The store is just sleazy. I had to spend many hours trying to be refunded for their pricing promise. Make sure you want this bed! It will cost you a lot if you don't. Also, they don't tell you, you can't bring back the bed until you had it for 30 days. They are working on commission, so they are going to try and sell it to you for as much as possible!!!!! Just beware when going in here. I had many arguments with Shawn and another district manager. They promise to do this and that but you have to follow up, follow up and follow up. It was exhausting. Also, don't buy any bedding, pillows or accessories here. Buy them at places where the return policy is easier. I have never had a problem returning bedding or pillows to kohls or target. As long as it is within their return time frame.

DL helped us out along with my parents on finding a new mattress. I was unaware that they also sold…read moremattresses for RVs! Such a lifesaver because we were looking for a new one. Large selection and options in stock and with only having to wait two days to have then deliver (and set up), could not ask for a better value. Will recommend this location and associate from hear on out.

I have been meaning to write this review for some time but it kind of took the back burner because…read moreI normally only write reviews for restaurants. I am finally going to take the time because the customer service I experienced was exceptional. I stopped in looking to buy a pillow that would fit my need of alleviating neck pain. Lisa who was the store associate took the time to go through many different options with me and explain the benefits of each pillow until i found the one that was perfect for me. I have to say that customer service was excellent and will return for a bed soon.

Buying a new mattress is never an easy task, and you never know if you'll receive great customer…read moreservice. Buying from Yankee Mattress was the best experience from the time I went into the store through delivery. The prices were a great value for the mattresses they sell. Even though my order was not right, they made sure it was corrected promptly. I love this company and will use them again.

I have gone through about five mattresses in the past year. Too soft, two were defective, one was…read morebeyond words and the last was just not for me. I should have initially gone to Yankee Mattress Factory. I received my bed a "Rockland" full size mattress. From buying to receiving my mattress I can only praise everyone in the process. I bought at the Boston Road location

After Many years of searching for the perfect dining room set I was blessed to meet Rick and Wendy…read more Owners of the establishment. I could not say how helpful Rick was in helping me make the perfect fit for a major purchase. I could not of found a better furniture store to purchase a piece of furniture that I hope to be in my family for a very long time. Rick and Wendy made my husband and I feel like family. Future furniture will be bought at this establishment

Do not do business with this company. 6 months ago I ordered a kitchen table and chairs from them…read morewith an expected delivery date of January or February. I received a call in March to say that the table was delayed, but no other update. At the end of March I was told that the table was at the finish shop but they had no idea where the chairs were. I received the same information yesterday. Not only do they seem completely incapable of delivering what they sell, they seem entirely unconcerned about it.

This is a long time coming. I bought my kids a set from BBW in 2001. My kids are grown and flown,…read morebut the very sturdy bunk set we bought here is still standing. Still strong, still safe. The only thing we have had to do to it is remove the crayon art and replace the mattresses over the last 24 years. Now that it is time to downsize, we will be passing it along. It's been such a part of our family, bedtime stories, string light parties on the bottom bunk, many cases of illness and mommy cuddles, it's going to be sad to see it go. Thank you for having such a wonderful, life long comfort for my kids.

Absolutely would not recommend anyone shopping at this business. The prices appear lower than other…read morearea furniture stores but the quality of the furniture that gets delivered is subpar. It took five - yes FIVE - deliveries to get my order correct. The commercials say made in the USA but the delivery people told me my purchase came from overseas. Parts were chipped. Paint was missing or very obviously globbed on in places. And now an entire part of the dresser is cracked from little use. No customer service. It's horrible. Go elsewhere.