I went there on a Thursday looking for a new sofa. Being married and not seeking a divorce I…read morebrought my wife down on Saturday to check it out and allow her to choose the fabrics. The owner was terrific, reasonable delivery charges and more than reasonable disposal charges for my old sofa. He even agreed to dispose of a couple of old recliners for no extra chage. The delivery guys were on time, polite and accomodating. So much so I tipped the two of them $20 each, something I wouldn't normally do. Thanks a lot. Mr. Joseph Girard, Palmer, MA

Great place to buy furniture! No sales pressure, great selection, customer service beyond all other…read morestores. Purchased a couch and two chairs and will be back to buy more furniture as needed.

I give highest rating to Cardi's furniture ( aka Ashley's furniture) because of the excellent…read moreservice provided by Susan with the specially ordered bedframe which was beautiful. We wanted to buy our daughter a bed for her birthday and we live in California and she lives in Northampton. Susan was not only professional and reliable but she personally arranged delivery on our daughter's birthday but also followed up with the bedframe (which was available earlier than expected) and provided the credit she had offered two months earlier without my need yo do anything. Susan provided the best service I have ever received and I only had contact with her through the phone and text messages. I would give a higher rating than five stars if possible. Thank you Susan and Cardi's furniture.

I came here recently to Peruse the goods and it was really terrific. The stuff they has is unique…read moreand in great shape! I ended up buying a piece of art there created by the owners friend and I will be back when I need to furnish my house !

Cute space but that's about it. Waaaay overpriced on everything. Some very strange, loud-talking…read morepeople have spaces there to sell their goods, which are mostly mid-century modern, not antiques. We overheard (couldn't help it, since people were basically shouting) everyone's personal business, which was obnoxious. I also was very uncomfortable with how close people came to me while I browsed, and it wasn't even crowded! During this pandemic, the typical rule is 6 feet of distance, but I felt lucky when people were more than 6 inches away. Everyone around was tense and rushed, and the whole experience was tinged with negativity.

I just had my second appliance delivery from Cluetts in the last month. First l had two air…read moreconditioners installed and then today we had a new refrigerator. First, the salespeople in Ware were very knowledgeable . We weren't pressured at all. We weren't pushed toward any model. We discussed our needs and the appropriate model. The staff isn't paid on a sales basis so there in no overselling. When we chose the refrigerator we liked I've was informed that the price had dropped $200! It was delivered today by two employees , Justin and Anthony . They were very pleasant and professional. They set up the refrigerator and explained all the options and features to us. They were fast and efficient. We have always purchased our appliances from Cluett's and will continue to do that. From purchase to installation the service was outstanding.

Great service! I was worried about my new floors and a heavy refrigerator but the team was super…read morecareful. Thank you!

I have numerous problems with furniture stores over the years. I went to Circle Furniture to buy a…read moresofa for our house that we purchased a few years ago. This is the house we are going to be in for the next 20+ years. So getting a quality sofa is really important to us. We were impressed by Donna the sales person in their Acton store. She really made the sale happen. Her comments on commitment to quality were what sold us. Of course this was a purchase in November and we really wanted the sofa before Christmas because we had relatives coming. It would have also made our holiday. We were within their standard delivery times, but being the holidays they rushed the order. Mental note, never have a furniture company rush your order. They need to take the time to get the order right. Of course with the rush we had some issues with the order. The cushions were the wrong cushion types. We got the ones with the lifetime warranty. They sent us the down cushions. On top of that one of the cushions was not stitched properly along the zipper and the fabric was fraying. Of course we complained. For the amount of money we were paying, we expected to not have these mistakes. After some back and forth discussions Circle Furniture agreed to completely replace the sofa. Their condition was that they wanted the time to ensure that the order was correct. After 6 additional weeks+ we have our new sofa. Wow! Do we love it. It is our new favorite piece of furniture. Thank you Circle Furniture! The standing by your customer service is exactly what makes you our favorite. We will be back and buy more furniture from you.

WE HAVE BEEN CHEATED! One December 18 we bought $3K in three pieces of furniture at Circle…read moreFurniture for later pickup at the Acton warehouse, and the charges went on out credit card. Several days later all the stores were closed and all the emplyees were fired - just before Christmas. They have out money, we don't have our furniture!

John Wolowicz was very helpful and professional and gave great advice and service. you should ask…read morefor him when you shop. This store has lovely choices and reasonable prices. thank you John for all your kindness and all your help

My husband and I ordered our living room set back in April of this year. They promised it would be…read morein by May. Then it got pushed back to June, then pushed back to the second week of July. Called them and they said it will be pushed all the way back to August/September!!! I've waited 3 months just to be told we'd have to wait even longer!? I was also told a sale manager would call me back and I never got that phone call. I called 7/15/21 and left a voicemail, absolutely no response or call back. I called well over 15 times today (7/16/21) from my cell phone and work phone, my husband called from his cell phone many times. FINALLY someone picks up! And finally we canceled the order and are being issued a refund! I shouldn't have to deal with this stress while pregnant!!! NEVER EVER AGAIN! I will take my business and money somewhere else!! Do NOT go to this store if you truly want something for your house. I don't care how great the price is, it is not worth the stress or headache and unprofessional customer service.

We shopped 5 furniture stores. When we went to Borys we were very happy. The quality of the…read morefurniture and the knowledge of the products is impressive. Excellent service. Good price and professional delivery. We highly recommend them. Family owned and operated.

Great selection and nice people to work with very accommodating. I would recommend them, support…read moresmall family business is great!

DL helped us out along with my parents on finding a new mattress. I was unaware that they also sold…read moremattresses for RVs! Such a lifesaver because we were looking for a new one. Large selection and options in stock and with only having to wait two days to have then deliver (and set up), could not ask for a better value. Will recommend this location and associate from hear on out.

I have been meaning to write this review for some time but it kind of took the back burner because…read moreI normally only write reviews for restaurants. I am finally going to take the time because the customer service I experienced was exceptional. I stopped in looking to buy a pillow that would fit my need of alleviating neck pain. Lisa who was the store associate took the time to go through many different options with me and explain the benefits of each pillow until i found the one that was perfect for me. I have to say that customer service was excellent and will return for a bed soon.