The employess in this store were helpful and friendly They…read moreanswered all my questions without any hesitation I would recommend shopping local

I stopped in today to pick up some paint for my front door, the service was fast and professional…read moreas usual and the salesperson in paints was knowledgeable and helpful as well as friendly and welcoming. I have stopped into this store half a dozen times over the past few years and am always pleased with both the selection and service, I would highly recommend.

The only true hardware store in the area. Not only are the workers knowledgable, but they have…read morestock that the others do not. I recently got a 13w fixture bulb there that two other stores did not carry. (Those were a few miles closer to me.) They also support the local art and charity scene. By the way, I've noticed that even name brand goods at Walmart don't seem to hold up well. Is it because they squeeze their suppliers (as well as their employees) too hard?

I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

Having bought plastic cloche 'greenhouses' for plants to get a jump on warmer…read moreweather--inadvertently some of the metal pins that are pushed into soil 'disappeared.' Thankfully the wonder women at Florence Hardware helped me to find a replacement---that actually is better than the originals!!! Brava to you all. You're now my numero 1 hardware stores and I love hardware stores. I'll be back.

The gentlemen in the store couldn't be nicer. The wife of the owner is nasty. Probably a good idea…read moreto avoid her. Too bad because the owner is very nice.

Dewalt is pretty good and sold here at a decent price. Will shop here again .....and they make keys.read more

The cashier was swagger and the mini treees are dopes :)))))))))))))))))))))))))))))))))read more

Great customer service and prices at their location on Boston Road Springfield, MA. They held our…read morepurchase onsite until we could come back with a larger vehicle and answered all of our sizing questions.

Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked…read moreaway completely satisfied with our selections. He couldn't have been more helpful! 5 stars!

We began working on our kitchen and bath cabinet project with a great designer. He has since left…read more(as of Jan 2019), leaving the place in chaos. They have extremely poor customer service and are very rude and arrogant. We spent over $25,000 on kitchen cabinets and they treated us like dirt. They delivered the overpriced cabinets and they were missing parts and were measured wrong. I am not being sarcastic when I say you can get BETTER customer service at Home Depot? (And save lots of money, too!) With the high prices they charge, they should be ashamed.

Why haven't you already visited, and why aren't there 10 reviews already…read more This place is the niche hardware/lumber experience you wish you had, each time you went to Home Depot or Lowe's for something slightly better or slightly less standard than these big-box distribution fronts can get you. . I'll write more next time I go. But really, go check it out.

Consider Lowes your new home base. Lowes bills themselves as Home Improvement because I've stopped…read moregoing to many other stores since Lowes will have it. Lowes has also shown a commitment to their local communities, their needs, and values them, and this store in Hadley is no different--I might even consider it a flagship store. Names of countless, experienced people have helped me, and I am sad to say I can only recall a few of them to tell you on my first review of a Lowes. The Lowes staff is always moving around the store, and so have a traveled understanding of many sections. It's a large store. I've met staff of varying ages, histories, and experiences at Lowes. I've gotten new blinds cut, hdmi extenders, keys, and more. I'm sure I could write more since I have a collection of names of folk who have helped me. Somewhere. The only caveat I have for you is that they have a chat bot call system, and you usually need to try different options until you can speak to a human being. It's worth it since I've gotten a lot of help from everybody throughout the store. More names in a future review I hope.

Unfortunately I bought an item for same day delivery and it was not delivered. They informed me…read morethat it was delivered but to the wrong place. They said they cant issue a refund or switch my order to a in store pick up. I spent time opening a case to get a refund and was told i would get an update in 24 hours. I called to get an update and the store associate said there is nothing they can do and that they cant look up the case or confirm that my order was delivered to the wrong place. Now its been 3 days - no refund, no order, no case update, no problem solving. Just inconvenience after inconvenience and time wasted. Now I have to go to the store and purchase the item with no resolution. -5/10 experience.

Great and only hardware store in the area. It does close…read moreearly on Sundays. Worth it just to get to see Wilmington !

Superior customer service. Today I needed some baseboard. While I was looking over their…read moreselection, three different people offered to help me. After I selected the pieces they offered to cut them to my measurements so the 16' pieces would fit better in my van. While doing that they also offered to square up the rough ends with their saw. And they gave me a quantity discount. The employees are wonderfully helpful. A couple of years ago the manager recommended a contractor to me and the recommendation worked out great.

Stopped by hoping to find some type of mosquito repellent & ended up finding an incense coil &…read moreceramic burner set for a fairly good price and also some copper wire for jewelry making. I love hardware stores, especially in small towns. They usually carry a lot of unusual but very useful items. The person that cashed us out and helped us was absolutely positive and helpful. I'll definitely stop by again!

From the owner: Click on the business name to learn more about this business…read more Williamsburg Pharmacy is dependable and the staff is great! This pharmacy is unique and has been continuing to grow. Products and services that Williamsburg Pharmacy offers is vitamins, tools, paint, medication, keys made, hygiene supplies. People can find what they need. We specialize in being a pharmacy, hardware, and paint retail. Contact us today!

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.