Great customer service and prices at their location on Boston Road Springfield, MA. They held our…read morepurchase onsite until we could come back with a larger vehicle and answered all of our sizing questions.

Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked…read moreaway completely satisfied with our selections. He couldn't have been more helpful! 5 stars!

I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

The people they are very nice and seem to want to help you. Unfortunately, it doesn't happen the…read moreway you would expect. I had flooring done in my home by people that didn't even speak English. They messed up my floor and the company that I'm dealing with through Home Depot will not replace the floor. Last time I do business with Home Depot. Also bought a refrigerator about too months prior. The evaporator fan crapped out the door was dented when it got here the door was not adjusted correctly. They were supposed to replace the refrigerator never showed up with it. And now I'm dealing with this on my own, which is not fair to any consumer. I am going to lose about $300 worth of food in my refrigerator because it doesn't work. They never offered to do anything for me other than give me money off the bill which also was not fair because I should have a good product. Good service. Don't ever buy a Frigidaire. They suck beyond belief. I don't know what else to do and my hands are tied to them.

Cancelled rental truck reservation 14 hours before we were supposed to pick it up (charged a $150…read morereservation fee). Why are we being charged a fee if that doesn't confirm our reservation? Being left to scramble the night before a move (after most other places are closed) is a really crappy thing to do to people. Will never recommend anyone use this service.

I love that place and the staff are always very helpful. I…read morelove the history of this place, so fascinating! Thank you! Elizabeth

My go to for supplies and of course, the bike gurus. Craven…read moreand crew are the best. The store is also a living Holyoke history museum. Complete with artifacts, vintage photographs and didactics. Support a local business, and get a history lesson!

still owes a vendor money from a long time ago. won't get on the phone, he's in a meeting. wow, 300…read moremeetings a week, busy guy. pay your bills

From the sales desk to the yard everyone goes overboard. Can't beat this place for service,…read moreknowledge, quality of materials and price.

Very helpful to begin with. A mixup w/order created a lot of angst for me. In my case, the…read morecustomer was not right. I feel Boilard's should have absorbed the restocking and box fee with Andersen, as I did not make a mistake w/my order. They are not the "big box busters" they claim to be.

Store is run poorly. Managers were dismissive and unhelpful. Go to the Palmer location . Not the…read moreemployees' faults, management needs to get organized.

Coupon policy changed: no longer accepting expired coupons, which they've always done. They're so…read moremuch more expensive than Home Depot; just go over the bridge or to Chicopee Home Depot. In addition, they tied about when the policy changed. The policy changed: just be upfront about it. Don't lie to me and treat me like I'm stupid because I'm a woman. Say you don't know when the policy changed because you're new; don't gaslight me.

We just discovered this wonderful treasure which just happens to be less than 5 minutes down the…read moreroad from us. The staff were knowledgeable and pleasant. They didn't pressure us to buy from them. We were looking for mulch and ended up going to look at another garden center and then turning right around and coming back to Ben and Meg's. We paid for our mulch and Ben delivered it that evening! And a bonus! We learned that one of the employees has expertise in Native Plants! We'll be back, for sure.

From the owner: We are a unique and local family owned Farm and Garden Center in South Hadley Massachusetts with 25…read moreyears of experience. We have a range of things including, Customizable furniture, top soil, trees, flowers, herbs, aggregates, hanging baskets, and mulch. We offer deliveries right to your door.