I had been a Costco customer for many years, but allowed my membership to lapse when I moved across the country 5 years ago and there was not a warehouse close to me. I have had excellent luck getting my eye glasses at Costco. They seem to just get it right. The cost compared to the typical smaller opticians is exceptional. That is the reason why I renewed my membership, Picking up my new glasses today, just 5 days after ordering them I like shopping at Costco. Great prices overall. Purchased a BJ's membership, but visited once and that was it. Prices are not as good and it's a depressing store in Leominster. What was not so impressive at Costco in W. Springfield was the chaos at the customer service counter. They use a poor system for routing customers waiting to speak with customer help, routing them across the throng of shoppers entering the store with shopping carts. Bad, bad, bad workflow. Apparently, the store is being redesigned, but who knows when that will happen. Hoping they get approval to site a new Costco at a little used mall in Leominster. Much closer to me. read more

For the last 10 years that I've been a member of Costco, I have been able to send my disabled brother to Costco optical where he would choose his glasses and I would pay for them over the phone with my Costco credit card. I'm not sure if my brother looked scruffy or if the policy actually has changed in Massachusetts Costco's, but this time they would not accept my credit card over the phone. Given that I live in Chicago and he does not have the money to buy it on his own, Costco just lost a vision customer. But I also will stop shopping there as well. This is the most ridiculous thing I've ever heard of. It does not apply to any of the nine Costco's within my driving distance in Chicago. Massachusetts is so special. read more

My hearing aid consultant, Douglas Wallace, did a superb job fitting me for new hearing aids. I have suffered adapting to them for almost 30 years. My new aids sound natural and more importantly are comfortable in my ears. I am so pleased and comfortable with them and appreciate the terrific expertise of Douglas. M Jacobson read more

I love this Coscto! It's so conveniently located for us between Bradley Hartford Int airport and our destination in Southern Vermont. Always clean and orderly which makes for hitting all the aisles safely and quickly. I would have given 5 stars but this is the second time I've had no toilet tissue in the ladies room stall! Ugh! Sorry no pics...but come on, it's a Costco! read more

Let me preface this with: I have PTSD I had a cashier sneak up on me and start rooting through my reusable shopping bags. Then I was stopped at the door by a mgr for the same reason(!) after paying, while trying to assist them with their apparent issue. If memory serves, customer service associates are not ACTUALLY supposed to touch personal items in in your cart! read more

I had a terrible experience at this Costco location. The workers were disrespectful and unresponsive, and I was unable to complete my payment. I strongly advise against visiting this location. Additionally, the prices were high, and I noticed that Costco was selling products under their own label that seemed to be identical to other brand-name products. This is not acceptable behavior, and it left a bad taste in my mouth! It is frustrating that only the cardholder can update the payment method, even for something as simple as redeeming points. To save you some time don't go to this store just go to Aldi's down the street. read more

This Costco is dangerous - like in violation of fire marshal law dangerous. They have closed all but one access to the exit so you have to line up and block the main aisle to pay and exit. The line goes all the way to the back of the store. The only other way out is through the entrance which is filled with people trying to get in. I have been a loyal Costco member but this is not a store I'm returning to even though it's the only one for miles. read more

How could you ever complain about this fine establishment. 1.50 hot dog and soda and the CEO said that will never change. BEST berry sundaes. Best STAFF. read more

My mom came home with 2 burnt rotisserie chickens. She said all chickens were cooked black. She picked two best one. Meat had burnt taste even with skin peeled. It's a shame that the store chose to sell these. read more

Costco Wholesale - Burnt rotisserie chickens - Wholesale Stores Near Me - West Springfield, Massachusetts

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Would not get a star if that was a choice! How many times does a staff have to see a membership card? They check it right before you walk into the store. Why the need to see it again at check out. Show the guy he a f**k**g ahole read more

Costco is awesome, as all members know. West Springfield is more chaotic than Enfield, but it has wine and a better setup for gas.

It is convenient that their handicap carts are big in size. It is always clean and neat. I do not see why they have to check a card when you walk in. You cannot purchase anything until you check out and they see card then. I enjoy this store. read more

I have nothing but praise for Costco, but the Citibank credit card they use is another thing entirely. About 6 months ago a Citibank robot told me it was time to change my password. So I did that. Thank you, said their robot, that's a good new password, and promptly refused to accept it. This has been going on month after month, & so I've had to pay by phone. Whatever the problem is, even a Citibank tech couldn't solve it, their website is so messed up. So could we have a different credit card company, please, Costco? read more

What's not to love about Costco! I'm from Los Angeles and it seems like every time I go to a new place, one of the first things to do, is find the nearest Costco! This location was up to par with all the other ones I've been to. It's large, spacious, lots of parking, workers are friendly/polite, and you can get all your favorite items. I was in a bit of a hurry this time, so I only got bananas, two boxes of cereal (have you tried the Oatmeal Squares? very good), lunch meat combination, and sea salt potato chips. Yea! Prices are about the same as other locations in California. Costco is excellent! TIP: No gas station at this location. Xie Xie!! read more

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I think we all know Costco has a great business model. They treat their customers and employees well. We've been coming to this location for a few years and I'm finally leaving a review because.... they now also carry AÇAÍ BOWLS in the food court. The tire center guys are also great. I had a flat once and the guy was nice enough to come out and take a look and help me. They also have a wide range of food items including korean food products which is extremely convenient for me and my family. I know there is a Costco location in new Britain as well but that one doesn't have a photo center. I think the enfield location is a little better as they have all the Costco services. Now I just need them to do oil changes here (wishful thinking). read more

Costco Wholesale - Wholesale Stores Near Me - West Springfield, Massachusetts

"I don't think we should be doing that here," said the employee as I took a lightly hit my Juul. "Is there a sign which says I cannot vape?" He said nothing. So I went to another employee across from me to ask him. The previous employee interrupted saying why are you confirming as if he's the sole arbiter of the establishment. I spoke to a manager and what was said he's not wrong. I'm done with this bulky store and going to Whole Foods as my sole grocery shopping destination read more

Staff extremely friendly and there was a quick checkout line. Plus the food is cheap and good!!!

Like all other Costcos-they have everything you needs and didnt know you needed at low prices and bulk amounts! A true value for families. The staff is friendly, options are plentiful, samples galore, and building is clean! I really enjoy their produce section, as well as their cleaning products and bottled water deals! Me and my husband have also used the optic center inside which we found to be tiny but friendly and accommodating. A pleasent exsperience. On the way out we love to enjoy a dirty cheap meal of long hotdogs and fountains drinks! They do need to restoke the condient section much, MUCH more frequently. I learned early on to enjoy a plain hotdog because the condiment section is usually slim pickings. Overall the store is what you would exspect. read more

Burnt Chicken Bake! Yuk! We peeled away the burnt layer. I would think they could have taken the time to adjust the ovens by this hour. I was wrong! read more

Costco Wholesale - Chicken Bake! Crappy! - Wholesale Stores Near Me - West Springfield, Massachusetts

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Just wanted to shout out Jay, the checkout girl today 12-Jan-2019 around 12:30 who was super nice and chill and I didn't know you needed the card before starting the checkout process and my friend was grabbing one last thing and Jay was like "don't worry about it, it's all good," which was the best because Costco at noon on a Saturday is a stressful / busy place but she was super nice and deserves a shout out! :) Also, we couldn't find pesto and some other lady went and found it for us and she was super nice, but I didn't see her name tag, but shout out to the pesto-getter too! read more

My husband and I stopped in at Costco early one Saturday morning. We were pleased and surprised that the 1st hour was dedicated to seniors. What a pleasure shopping in a quiet store. The checkout area was spotless as were the bathrooms. What a nice experience! Great job!! read more

I love Costco. Great prices on bulk items as well as clothes, electronics, alcohol etc. You can't miss the $1.50 hot dogs. A big plus from me for paying their employees a fair wage (unlike Wal Mart). read more

Wholesale club Best in Class! None of the others come close. I would have given a 5 star if I didn't have to drive an hour and a half from Albany NY to Springfield Mass. (Hint) Albany currently an opportunity waiting! read more

Great store Great return policy Free samples Hot food for cheap It's the better box store compared to BJ's read more

Costco Wholesale - Wholesale Stores Near Me - West Springfield, Massachusetts

Employees will touch your food and be catty when you say you're undergoing treatment for cancer and are immunocompromised and don't want the food. That's gross, first of all, but to be mean about life or death health complications? Really? read more

Recently I visited the eyeglass department in West Springfield to have two eyeglass prescriptions filled. I was assisted by a great service person, Lisa, who made my visit a real pleasure. Lisa was knowledgeable, helpful and friendly. She led me through the process so efficiently... and was SO UNDERSTANDING when I encountered a problem with my new debit card. Thank you, COSTCO, for having people like Lisa ready to assist customers ! Richard Klett read more

We have been shopping at Costco's for many years and it has been a very pleasurable experience. We have found great Christmas gifts, birthday gifts and great plants! This has been a wonderful place to shop for the entire house hold items and food. We love this place for sure! read more

I had to return a laptop computer that had died after 11 months. I spoke with Evelyn and she looked up all my records. She was very patient with me - I was rather upset that the computer had died so suddenly, but she assured me that Costco would stand by their product! I was able to get a refund to purchase a new computer. The customer service at the Costco in West Springfield was amazing. I have told everyone I know how Costco sticks up for their customers. The store is always clean and neat too. I will continue to support this store as I feel that they supported me! read more

I'm so ripped. Spend 2 hours in the store. A grocery bill easily $300. Wait in line. But they refuse us because my disabled grandmother wasn't in the store with us. No apology. No explanation. Nothing.literally escorted out of the store. Because our 90 yr old grandmother couldn't come out in this heat today. What the hell is wrong with this place. The membership is that important to them that we can't shop for our grandmother. Unbelievable. Best believe. Never will come back. We come here pretty often an never a problem. Except today. Unreal. read more

Costco is the best place to shop if you want looooooooooooooooooooooooooots of food and or you own a business, but to shop there you have to buy a membership for like 60 bucks overall 5/5 read more

We've been Costco members for as long as the West Springfield,MA warehouse was opened. Bakery goods are fine: bagels, french bread, iced cakes, etc. affordable and delicious. Rotisserie chickens are The Best! Best Kept Secret: Costco employees are excellent! Always happy to help find something you can't find. read more

Having been to dozens if Costco's in the past I would say this one holds true to the Great Experience that Keeps it's shoppers Hooked! BUSY:Weekends at this Establishment seem to often be more crowded so just a heads up, it can get Packed at Times! QUALITY: Other then that Merchandise available is Amazing Quality at Unbeatable Prices, You can always feel confident buying their trademark brand "Kirkland" it really is Grade A merchandise. CUSTOMER SERVICE: The Opposite of Wal-Mart...Enough Said!! COMMUNITY RESPONSIBILITY: Proud to say Costco does Carry Plenty of Products that are Made/Manufactured in the USA which to Myself and many means something! They also pay their employees a LIVING wage and provide them Great Benefits (commonly known). They also Make Great efforts to source as much product locally as possible (you see this evident when you visit Costco's across the country) Bottom Line? Great Quality, Unbeatable Value, and. Socially & Community Friendly compared to most Large Grocery Chains! read more

You always have great prices on clothes deli, bakery, oh and on my glasses. You are wonderful.

I'm going to give these boys a five star as it's pretty well squared away. It's always packed no matter what day you come and the parking can be a pain in the butt but that's not really their fault as they have a giant lot. Even their little snack bar is go although sometimes the tables aren't clean well enough again with the amount of people it's gotta be a difficult task to stay on top of. Navigating through the aisles when it's busy can be a bear as most folk take up the entire aisle and don't seem to care. read more

Ah...the store I love to hate, and continue to go back to, again and again. Home to two of the most stupid jobs in America. 1. The person at the front of the store, making sure you have a membership card. Wouldn't a sign work? C'Mon.... I would much rather have the card checker turn into a store wanderer, answering questions for me like is the pallet that is 3 stories up coming down soon? It looks like something I might be interested in. Why wouldn't I love a wifi enabled, photo capturing, illuminated bird bath with fountain??? 2. The person at the exit, who draws a line on your receipt for you with a sharpie. What in gods name is this good for, except slowing exit traffic? Trust me, no matter how slow you make me exit the store, I am not going to buy a garage door, or central air from Costco. DRIVES me crazy. Given today's security means, this is completely unnecessary. Nothing says thanks' for coming and please come again like being treated as a criminal. Somehow I still manage to renew my annual membership, convinced that it makes sense to buy toilet paper, paper towels, and tissues in a quantity that must have involved my very own acre of forest. read more

Having new tires installed. Friendly service. Knowledgeable customer service. They told it would take 45 minutes to install. No hassles. read more

Costco Wholesale - Tire warehouse - Wholesale Stores Near Me - West Springfield, Massachusetts

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The lines in this store every time I visit are in to aisle and congested all the time !!! They honestly need to rethink their checkout system because it doesn't work for the benefit of the customer and their time ! read more

Do NOT order items like Televisions from Costco if they are to be delivered! Their internal logistics department is in total chaos, their drivers don't show up for work and they are unable to provide a delivery date. My delivery has been rescheduled FOUR times now and I still don't know when it will show up! I've spent hours on hold trying unsuccessfully to get a delivery scheduled. Go somewhere else!!! read more

For the longest time, this was my primary Costco. My mom or dad would take us out here, and there'd always be a method to the general madness: First, go over to the computer games. Because I mean, who doesn't like computer games? Sometimes we'd get one, but usually nope. Then over to the books and videos/DVDs/video games. We'd look around again, amazed at the wonder that was Costco's selection. Finally, it would be that food-based walk around the store, where the oversized bags and boxes of various things we'd usually get at supermarkets would amaze us, surprising us with the amount of crap one could get. After we paid, we'd sometimes get hot dogs at the hotdog place built in. It was a kosher hot dog place, so the dogs were big and good. Not "random hot dog stand outside Fenway at 1 AM good", but still good. Costco is a decent enough place. They're basically the same everywhere, and you need a membership to shop. But if you have a car and it's worth it, it can do a lot of good. read more

I'm watching the beautiful plasma TV I recently bought at Costco. Thank you Costco for having the good prices and free delivery. Oh and for the XL sized hummus. I go through those bad boys like crazy. Now if you would only fix your hours. Closing at 6pm on the weeknd? Boo! read more