There must be a new employee. Service was ride. I don't recommend this place at all. He didn't even…read morebother looking for what we needed. And the place was such a mess that he didn't even know what was on the counter. No further discussion was needed with him. The place wreaked of marijuana.

These guys have been helping me take care of leaky sinks, spigots and toilets ever since I had a…read morelittle apartment in the Falls 45 years ago. I'm still using them. So glad they are still around t

There are a few things in life that don't improve with technology, large volume sales and the idea…read morethat one store can do it all. Star Hardware is a testament to how things used to be and how there is no room or need in small town America for the big box stores that bring very little value to the smaller communities across this country. Where can you go to get your window screens repaired, keys cut and your propane bottles filled while you wait and a place you can carry on a conversation about your home project with an employee that really understands what you're talking about and can offer real solutions and short cuts that will save you time, money and a lot of frustration and ask you about your family or a local event you both attended. I've been to this location many times and have yet to be disappointed. This friendly hometown store is not only convenient with competitive pricing, it gives back to the local community so the dollars you spend here benefits the local schools, community programs, community sports and clubs. Buying local isn't just about doing the right thing it's about keeping the right things alive in your community.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

Normally a fine hardware store. Better than driving all the way to a Home Depot. But Jesus.... What…read morehorrible customer service I had this time. Just pointed me in a general direction after showing a photo of my issue. Had my toddler in tow and everything! I guess they didn't have time to tell me what to look for exactly or lead me to it..

For 15 years, my go-to hardware store for hard-to-find items and superb, knowledgeable, and…read morefriendly service. Top-notch people and ownership.

Dan and the crew are amazing at this location. Classes are great going for my 4th one Father's Day…read moreweekend. I had no idea they could be as humble as they are and teach as well as they do.

RETURNS BE WARNED I was returning a shaker bit i got a day…read moreprevious. It was the wrong size and the guy at the counter told me its a store policy that they can not take any bits back that were opened and used. I left to the car and read the receipt, at the bottom it says "90 day satisfaction guaranteed" i also called Manchester woodcraft and they told me they would take the return. I went back in and showed the guy the receipt and explained to him that the other woodcraft would take it back. He still tried arguing that its not right and the receipt shouldn't say that. The other guy that was there was from the Manchester branch and started ranting about how everyone there is an idiot and they dont know anything. While hes checking out another customer bad mouthing the company he works for. The guy ends up giving me a refund saying he'll take the hit for it like hes doing me a favor instead of honoring their refund policy

The staff I encountered on several visits were extremely helpful. The…read more store was clean and well maintained! I must add, it is not at all ghetto like!

Inside the store items were easily accessible and labeled clearly . All associates have been very…read morefriendly and helpful in locating items that were hard to find , The tire center is a plus they were very helpful for me . Gas pumps are clean and well maintained . I hope the standard is kept up all around this site .

I had the worst experience trying to buy a John Deere from this place. In early spring, I went to…read morelook at John Deere S120 vs. S240 with bagger, couldn't decide on the spot so I asked the sales person to send me quote of both. The quote never came. Not sure what happened, after a week of getting no reply from my msg., I decided to go in person again. Another sales person greeted me, told me that the 1st sales rep. was on vacation. That was strange as you'd think the sales person would have passed on unfinished business to others before vacation? Anyway, I asked the 2nd sales person to write me the quote. Another week gone by, two weeks, three weeks, the second sales rep never sent me a quote either. I finally gave up & bought a used S120 from FB marketplace. The warranty no longer matters at that point, imagine if I need my S120 to be serviced there? I could not even get them motivated to sell me a machine. Having a used S120, I had to watch YouTube & learn to service my own mower, would never want to rely on this place, nor do I want to give em my hard earned money ever again.

Customer service is atrocious! The service and parts department is horrible to deal with. I could…read moreprovide several examples but the best one that I have would be a parts employee being on a personal call while we were waiting for service and placing work calls on hold to continue their personal call! Unbelievable! Service is incapable of performing basic repairs and prices are sky high outrageous!

Never having been to The Baker's Pin before, but being a total sucker for kitchen stores, I was…read morereally happy with my visit last night. We drove by and had to stop in just to browse. There were two employees who always seemed to be within earshot and had hilarious responses to my comments about various items -- one of them told me I should rent a UHaul to drive from MA back home to SC so I could buy everything I wanted. They really embodied what every small business needs - people who are personable, funny, and helpful without hovering or disappearing. I didn't end up purchasing anything at this visit but found some ideas and had some real laughs in the meantime. I have long wanted to take a cooking class and will keep an eye on these classes when I am up in CT for my next visits.

Shopping here since it was "A Different Drummer's Kitchen." It's a nice experience walking around…read morethe shop and looking at the wonderful things they have on display, but a recent experience had me evaluate if I would return. Extremely unpleasant woman sitting at the register reading a book made it very clear that I was interrupting her day by asking about tools they might have for making dumplings. In a very condescending tone, she informed me that dumpling presses were out of stock for the next 4 months "everywhere". When I said I wasn't sure if I needed a press, but was there anything else they might have that could help me make dumplings, as my significant other and I would like to try making dumplings together, she looked as though I had asked an impossible question, and then let me know that the only way to make dumplings was to do it in a "family setting". She said, "That's what the Asian families do. They make them together as a family." Not having a 'family', I said My significant other and I were just looking to enjoy some time together and make some dumplings in a casual way, she said no, that isn't how it's done, and again started talking about how dumpling presses were out of stock until I just said never mind and left. I hated that experience. I don't see why she had to put such emphasis on the fact that I wasn't Asian and we aren't a big family or something. That made me feel horrible about myself.

Back again; this time for paint. Super friendly lady remembered us from the day before and was…read morehappy to assist. This is my go to place now for home and misc items. Service is amazing.

Aubuchon is the best ever. They go out of their way to solve your problem. In this day and age,…read morethat is a miracle. I would go nowhere else.