Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

As always Great Service! They were very busy on Sunday afternoon. Took the time with my son to make…read moresure he got the right fit on all his new equipment. We drive 20 minutes and have two hockey shop closer to us but we only shop Gateway. Since our first visit five years ago with a three year old needing his first skates we've only shopped Gateway. Good customer service goes a long way.

21/28 The service and stock is great in this store . My first visit! Cashier,John and other staff…read morewere warm and extremely knowledgeable. ! As someone like myself,who is novice looking for correct tools and flashlight feel very grateful this business exists . The place is immaculate and clearly organized. Had an A+ shopping experience ! Mission accomplished with ease thanks to staff ! With appreciation , Ruth

I have been going to Rocky's for years and have never left unsatisfied. The men and women who…read moreworked there have always been helpful, they are engaging and if they didn't know the answer they called for help. They never rush you and make you feel welcome.

I must say, I've lived in the New England area for about 30 yrs and the day I found this little…read morecozy and humble store I jumped with joy lol . there are literally VERY few to almost no place that sells Pigeon feed in the state of Mass. Prices are phenomenal and the variety is there for all types of birds, including Grit I go there at least 2-3 times a month for my re up lol a MUST place to go for your needs on just about anything including Hardware the service from the owners assures you to go back every time... The pictures shows a little bit of what Kos Hardware help me build with the amount of variety of feed.. Thank you

A local store that has the best prices for bird seed and peanuts. I love shopping local.read more

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Convenient and informed. George is my go to source for home hints and contractor advice. Almost…read morealways has what I need. If he doesn't, tells me where to get it. Epitome of the old time hardware store. "Can I help you" is always the greeting walking in the door.

In a pinch and needed some electrical parts, I was able to find what I needed. Local and close by…read moreto where I was, this local hardware store was able to provide me with some of the small tools that I needed. I was looking for some electrical boxes and parts, everything was there. They also had some of the bolts and cutting blades that I was looking for. The staff are very friendly and super helpful during my visit. I was pleasantly greeted when I entered and staff quickly asked if I needed help looking for something; being my first time, I was delighted to hear the offer for assistance. Along with tools and accessories, they also have the options for purchasing paint and accessories. There was also items outside of the store as you walk-in to purchase, such as outdoor items. Parking was easy in the front or on the side of the building. It is easy to locate since it is next to the local fire safety complex. Stop by and support your local hardware store.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

We just moved to the area from Boston and this store has been really great. We have purchased all…read moreour Benjamin Moore paints from the store among other things as we settled in. The staff and manager are always pleasant, professional and helpful. They try to help, talking through options, even with sometimes challenging issues. Thank you!

I love that place and the staff are always very helpful. I…read morelove the history of this place, so fascinating! Thank you! Elizabeth

My go to for supplies and of course, the bike gurus. Craven…read moreand crew are the best. The store is also a living Holyoke history museum. Complete with artifacts, vintage photographs and didactics. Support a local business, and get a history lesson!

I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.