After talking to Tyler and submitting photos about my part needed for repair of a window, I heard…read morenothing from him after a week and a half. Called him and he said he hasn't heard from the manufacturer and would send another email. After 3 more weeks, no call from Tyler. This is what I call TERRIBLE customer care. Had to finally find a company in NJ which helped me find the replacement parts.

From the owner: National Building Products, a part of the National Lumber Family of Companies, has fully stocked…read morelumberyards, providing everything in building materials from frame to finish.

We were told that the porch screening we wanted was in stock but not in stock at that particular…read morestore. It was, however, in stock in another store and it would ship the following week. We called on Monday morning at 7 AM when they opened to tell them to cancel the order. Not only was our order not loaded onto the truck when we called, but they then decided to charge us a 25% restocking fee because they called it a custom order. This was not a custom order. It was an in stock order. We were told it was in stock so how does that make it custom? I will never do business with this company again. I wouldn't have given this company one star except that's the only way I could post a review. Koopman's is only out to steal your money!

From the sales desk to the yard everyone goes overboard. Can't beat this place for service,…read moreknowledge, quality of materials and price.

Rachel and her staff exceeded all expectations with the professional work they did recovering our…read morestools. She was thoughtful and informative with fabric recommendations, was able to do the job and had it done in a week. A brief consultation with a different local upholsterer left me feeling like it wasn't even possible. But Rachel took them on and did the job like a pro. Ten stars!!

I found this business thru Yelp & I'm so pleased with the connection. Rachel was very responsive…read morewith messaging & answering my questions. I had a chair & couch cushion reupholstered along with a window seat made. All are finished exactly as I hoped they'd be. The project took approximately 6 weeks to complete. I will post photos when the room is finished.

Zero stars for this company. Every aspect of the bathroom cabinet with mirrored vanity was wrong…read more The base cabinet is poorly built and the wall mounted vanity does not have the mirrored door and the owner lies to us and tells us it is the manufacture's fault. That is when he does respond. The sink top came without notice, there was never any communication. Poor poor poor business. It has been eight months and we still have no mirrored doors.

Ryan was so helpful in every stage of our new kitchen! Every step of the renovation was seamless, I…read morehighly recommend this company, I am so happy with our new kitchen that I would like to show it to any prospective new customers!

Elaine was so professional. She is so talented I am amazed with her work. I've also seen her other…read morework in person and it's beautiful

From the owner: Woman-owned business taking on new clients in Western Massachusetts and CT…read moreFrom creating a stunning design plan of your space to executing it through the end, we can help you beautify your residential or commercial space! 5% of all profits donated to Habitat for Humanity

My company had a problematic door in our retail store and it was becoming a safety risk. Dan was…read moreflexible in scheduling the best time to inspect the door during a busy season, provide a fair quote and make the repair. We are extremely happy with the end result and support we got from this company. I look forward to working with them on projects in the future.

The amount of knowledge they have on the industry and their ability to educate the end user is…read moreinsane. Always willing to go the extra mile for their customer.

I love my new kitchen!!! Village Cabinets was great to deal with my designer was so helpful with…read morethe layout and functionality of my new kitchen... So many different woods, finishes, door styles and hardware to chose from...Thank you Village you paid attention to detail and were very pleasant to deal with...your installation crew was also very polite and professional ...I highly recommend Village Cabinets to all...and the best part is they are made right here in CT...you can even take a tour of the factory...I was impressed!!! Alice C.

This place is great!!! I ordered a bathroom vanity and Bruce listened to what I wanted and was…read morepatient as I changed my mind a few times. The final product was exactly what I wanted. Brian and Phil are the best installation techs. They are very professional and were understanding of my need to get involved. We had a lot of laughs and fun while they did an amazing job installing my vanity. Thank you Bruce, Brian and Phil.

Horrible run! 1 year later and my cabinets are bending and they offer no solution to this…read moremanufacturer defect. We saw this coming and they replaced 5 doors and now 3 more are bending and they refuse even a call being returned

they sell the product Cami are made very good and the customer service. Excellent. I would…read morerecommend Express Kitchen to anyone that is in need of purchasing a new kitchen with countertops and cabinets.

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

I'd give Deans 0 stars if I could. They sold us a floor…read moremodel gas heater for our LP gas application, were literally incapable of installing it after several attempts where they did not have the correct parts or stovepipe, and when we got another tech to install it we discovered that they had not swapped the natural gas jetting for LP gas. I'm amazed we didn't burn our house down. Go ANYWHERE except Dean's!

Love it ! Been going here for Decades …read more Honest & highly knowledgeable staff . Family owned & a great part of the community .

Very disappointing customer service. I contacted Ellington Agway because they sell Bonide Sedge…read moreEnder online and I had a question before purchasing it. Initially I was told that if I brought the plant into the store, they could look at it with me. I explained that I live in Colorado Springs and simply asked if I could send photos instead. I was immediately told to contact the manufacturer. When I asked "Teri" again whether they could look at photos to help identify the sedge, I was told, "I can't provide product support for the entire country" and was again directed to Bonide. I wasn't asking this small business to provide nationwide product support--I was a potential customer trying to determine whether a product they sell online was appropriate before giving them my business. A simple "I'm sorry, we aren't able to identify plants from photos" would have been perfectly reasonable and professional. The dismissive tone convinced me to purchase elsewhere. As a small-business owner myself, customer service matters to me, and unfortunately this interaction lost them a customer.