"The screen door slams, Mary's dress sways Like a vision,…read moreshe dances across the porch as the radio plays" (Bruce Springsteen) We have a three-season sunroom in the back of the house with screens on the windows and sliding door. When that nasty Christmas week windstorm dropped a whole load of tree debris in our backyard, some of it struck the back of the house, and cut holes in a window screen and the slider screen. So we threw the damaged goods into the car and drove them over to Matt at Welden Hardware. Within just a few days, he called us and said the screens were ready to be picked up. They look great and the price was very fair; in fact the job cost just a few bucks under what our homeowner's insurance company allowed on their estimate. Welden is really quite a cool store. We spent some time wandering around when we dropped off the screens and saw a big variety of products -some of which you'd expect to see in a hardware store (electrical, tools, paint, garden equipment) and some surprises, like snowblowers, kitchen supplies, and gloves. Next time you're thnking of driving to one of those big box hardware stores, check out Welden. You'll probably find what you're looking for, and the customer service will be off the charts fantastic.

Really refreshing not to have to go to a big box hardware store for a change. Just moved to…read moreSimsbury and needed a small thing the movers lost. Matt knew just what it was, found it for me and was incredibly helpful. Really happy to have found Weldens!

Love this place. Staff is so quick to help. Paul helped me find a fitting I was looking for so…read morequickly I was honestly impressed.

Service could be improved....why should it be longer...this is all I really have to say...store is…read moreclean, but service could be better

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

A small town hardware, home and garden center with small town vibes…read more We've stopped in a few times when we've needed minor home items. It's not a big place but it's packed with products in narrow aisles. Prices seem decent and the staff was friendly and offered help. It has a few parking spots out front but parking shouldn't be a problem if you're willing to walk a bit.

Yes, for the reasons I previously mentioned, this is a very nice place to do business with. But I…read morejust found another reason to love them -their lawnmower repair business. Last weekend I was mowing the lawn, stopped to empty the bag, and tried to re-start it. And tried. And tried. No luck. It just cursed me out with a few nasty back-fires, sputtered and stalled. I brought it here and it was fixed, tuned up, and ready to go in less than 24 hours.They repaired a damaged pipe on the carburetor, replaced the spark plug and a filter, added a quart of oil, cleaned the deck, and replaced the blade. It runs like a racehorse and seems as good as when I fired it up for the frst time seven yeas ago. The cost? Just $98. I couldn't have been happier with the results.

This store is so great. My husband and I have found parts for various repairs. The key thing is you…read moreget a knowledgeable person most willing to help you.

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

About noon today. About six people in the store, including some of the employees. No masks. I…read morewent elsewhere and will not bother going back. If this is not a problem for you, I will say that I normally find this business very helpful and convenient, with friendly staff.

Prices high - service low. Like some sort of movie, how rude…read morethey are. Oh, and "This is a Republican store". Clear-thinkers need not apply.

Ya know that little key fob you have for your car's key-less ignition?  Well there's a little disc…read moreof a lithium battery in there that doesn't last forever. And when it starts to wear out (if your car is like mine) you'll hear an angry beep and a flashing dashboard icon when you start up the car -signifying the end is near. So that's the reason I took my key fob into Carr hardware today, bought a 2-pack of the needed Energizer 2032 Lithium batteries (just $5.99), and saw the young man behind the counter pry open the tricky storage compartment on the fob and pop in a new battery. No need to go to the dealer and pay that big hourly labor rate. Carr did it for free. Seriously, the customer service was tremendous. As I walked around the aisles, I was greeted by three very friendly and courteous employees who asked how I was doing and could they help me find anything? The store is very cool, with all sorts of paint, plumbing, carpentry, electrical, garden, barbecue, and home supply gizmos. What a great alternative to the Big Box guys -go support local !!

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

I always get all the help I need there. They have a good variety of products depending on your need…read morefor everyday things.

Sat 10/19/2024 I pulled into IBS (Interstate Building Supply) with my 2 young grandsons to meet a…read morebus carrying high school students for a parade (to drop something off to my daughter). I pulled my car to the end of the building and waited. I was approached by a man who told me very angrily to "Move your car immediately" saying I was blocking 2 spaces (There are no lines designating spaces in the parking lot and I was at the end of the building). He stated he was the owner of the business and if I didn't move my car he threatened to get a fork truck and move it for me (again with my 2 young grandsons inside). He proceeded to tell me he "didn't give a shit" why I was at his business when I explained I was just dropping something off. He called me a "dumb bitch" in front of the children and again demanded I move my car immediately or he would move it for me. I was approached by this man very aggressively twice. My grandsons were very scared about the incident and many folks in the parking lot heard the man yelling at me at my car. It was a terrifying incident by the owner of the business and my grandsons are traumatized by the man asking me what would have happened if he got physically aggressive. This owner cursed, was aggressive and threatened me directly with 2 small children present. I will never shop there again or even approach this business! Terrifying!

I've been meaning to visit this for a long time and am so glad I finally was able to. It's an…read moreexperience itself to walk around O'brien's gardens. There's countless beautiful conifers and other trees/shrubs planted around that stand as examples of different plants he sells. Easily the largest selection I've seen of different shade plants, Hostas, and maples. So many cool specimens that I haven't seen at other nurseries. John is very knowledgeable and was great answering any questions I had. His dog Nolan is a total sweetheart and follows you around while you're looking at plants. Make sure to have cash or your checkbook on you as that's the only payment he takes. Great experience all around; will definitely be visiting again! :)

Scheduled weekend openings to the most AMAZING gardens!! Stunning is too weak a word. Bring cash or…read morechecks, no credit card accepted