For 15 years, my go-to hardware store for hard-to-find items and superb, knowledgeable, and…read morefriendly service. Top-notch people and ownership.

This store is a treasure to our town. The customer service is hands down the best and every time I…read morethink they might not have what I'm looking for, I ask and someone finds it for me. They have pulled me out of a pinch, given me good advice and saved me tons of time driving to the big box. Love it!

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Carr hardware is the real deal. Every visit there I am pleasantly surprised by their incredibly…read morehigh level of customer service. There seems to be an expert there for all needs that is happy to give you his full attention to your needs. I feel like it must be how things once were before the age of big box Home Depot's, that just know how to give you the run around. They have definitely won me over and they will be my go to store for all home needs. I highly recommend you give them a shot too.

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

"The screen door slams, Mary's dress sways Like a vision,…read moreshe dances across the porch as the radio plays" (Bruce Springsteen) We have a three-season sunroom in the back of the house with screens on the windows and sliding door. When that nasty Christmas week windstorm dropped a whole load of tree debris in our backyard, some of it struck the back of the house, and cut holes in a window screen and the slider screen. So we threw the damaged goods into the car and drove them over to Matt at Welden Hardware. Within just a few days, he called us and said the screens were ready to be picked up. They look great and the price was very fair; in fact the job cost just a few bucks under what our homeowner's insurance company allowed on their estimate. Welden is really quite a cool store. We spent some time wandering around when we dropped off the screens and saw a big variety of products -some of which you'd expect to see in a hardware store (electrical, tools, paint, garden equipment) and some surprises, like snowblowers, kitchen supplies, and gloves. Next time you're thnking of driving to one of those big box hardware stores, check out Welden. You'll probably find what you're looking for, and the customer service will be off the charts fantastic.

Really refreshing not to have to go to a big box hardware store for a change. Just moved to…read moreSimsbury and needed a small thing the movers lost. Matt knew just what it was, found it for me and was incredibly helpful. Really happy to have found Weldens!

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

There are a few things in life that don't improve with technology, large volume sales and the idea…read morethat one store can do it all. Star Hardware is a testament to how things used to be and how there is no room or need in small town America for the big box stores that bring very little value to the smaller communities across this country. Where can you go to get your window screens repaired, keys cut and your propane bottles filled while you wait and a place you can carry on a conversation about your home project with an employee that really understands what you're talking about and can offer real solutions and short cuts that will save you time, money and a lot of frustration and ask you about your family or a local event you both attended. I've been to this location many times and have yet to be disappointed. This friendly hometown store is not only convenient with competitive pricing, it gives back to the local community so the dollars you spend here benefits the local schools, community programs, community sports and clubs. Buying local isn't just about doing the right thing it's about keeping the right things alive in your community.

"The Queen of Hearts has shown her face She wants you to…read morebelieve You were never meant to have Aces up your sleeve" (John Hiatt) Super neat and heavily stocked with pretty much anything you'd find in a big box building supply store. Painting, lawn and garden, hardware, tools, grills and barbecue, electrical, and plumbing supplies are all very well represented on their shelves. Parking is never an issue at Ace because it's located in the very spacious Canton Village Plaza. So, if you ever need a can of spray paint, garden hose, specialty light bulbs, barbecue sauce or wood chips for your smoker, you'll definitely find it at Ace. Like the old jingle said, "Ace is the Place".

Service could be improved....why should it be longer...this is all I really have to say...store is…read moreclean, but service could be better

Love this place Exceptional service from a local small…read morehardware store that had everything you need !

Bob at the counter helped us with everything we needed. Made suggestions, was kind and spent time…read moreshowing us options. Had everything needed in stock. Reminded me how awful Lowe's and Home Depot are. Keep this place in business.

Very helpful staff in all the locations I have tried. Local and wonderful. Kudos. Good varietyread more

Loved how they were able to answer my phone call...helpful and knowledgeable. And friendly.read more