I just had my second appliance delivery from Cluetts in the last month. First l had two air conditioners installed and then today we had a new refrigerator. First, the salespeople in Ware were very knowledgeable . We weren't pressured at all. We weren't pushed toward any model. We discussed our needs and the appropriate model. The staff isn't paid on a sales basis so there in no overselling. When we chose the refrigerator we liked I've was informed that the price had dropped $200! It was delivered today by two employees , Justin and Anthony . They were very pleasant and professional. They set up the refrigerator and explained all the options and features to us. They were fast and efficient. We have always purchased our appliances from Cluett's and will continue to do that. From purchase to installation the service was outstanding. read more

Great service! I was worried about my new floors and a heavy refrigerator but the team was super careful. Thank you!

great to work with you may have a long wait but in the end it will be worth it. eric came and measured where the new stove will go now you just have to wait till eric can come ps all the young ladies that i talked with were so very nice and helpful read more

Cluetts is a great place to go to for all your kitchen and laundry needs. They service what they sell and give you the best prices to suit your needs. Family owned business and the sales people do not get commission, so the shopping experience is great. Sales people are very helpful and accommodating! read more

I cannot rave enough about this company. I went in to buy a dishwasher and the sales people were friendly and knowledgable. Although I was told it would be 8 weeks before delivery, it didn't bother me because it was explained why it would be delayed - they were very transparent, which I appreciated. But the best part was when I received a call from Chrystal @ Cluett's to tell me that the dishwasher was received. Unfortunately, due to my work schedule, I couldn't be home on the initial delivery date; however, she called me back and gave me additional available dates to install. I felt like I was a valued customer at that point. But then, Ryan, who installed the dishwasher was amazing. He took the time to explain the features and what I should do to run it properly. This company will have my business for all appliances. They're fantastic! read more

Love this family-owned local business. Always a pleasure working with any of their salespeople. We usually go to the Ludlow branch. Highly recommend!! read more

Want to the Ludlum store to buy a dishwasher ,they answered all the questions I had about the dishwasher they were very friendly and knowledgeable,would recommend them to family and friends read more

After a disastrous experience at Manny's, we came to Cluett's to buy a refrigerator. They were wonderful! The customer service is fabulous and the prices are the best around. We so so satisfied we went back to buy a new stove. This is an excellent local business that knows how to do it right. I highly recommend Cluett's! read more

We had an outstanding experience from purchase through delivery. They followed all COVID protocols and were friendly. The saleswoman was not pushy and just so helpful. The delivery men, Travis and Bob, could not have been better. This is an utterly effective and friendly team. I recommend this store! read more

My mother's refrigerator died Friday evening as we were going into Labor Day weekend so I needed a frig ASAP. Went to Home Depot, Lowe's and Manny's and no one could get me a new refrigerator delivered for 2 weeks. All the retailers stated they were backed up because of the previous tax free weekend and they could not help unless I had a truck and could pick it up myself. I stated my mom is 75 and we had no way to pick up a refrigerator. Again NO ONE offered any solutions and frankly I expected that from the big box retailers but Manny's they are local and they actually chucked and said good luck as no one can get me a frig sooner than 2 weeks . Well as a last effort we walked into Cluetts and Diane was WONDERFUL. We told her what we needed and she went right to work. She said getting my mother a frig was a priority and she was going to make it happen. She was wonderful and provided service that is not common these days. We had a new frig the next day delivered. This is service!!!!!! I have told at least 10 people this story and will continue as I was impressed with there true care and compassion for our situation. Diane is amazing and Cluetts really cares don't shop big box buy local as they care. Amazing experience. read more

Worst experience. I purchased my order on 7/25/21 paid in full (fridge, stove, dishwasher and above range microwave). I was told my appliance would be delivered and installed on 9/8/21 the only reason it was far out is I was doing a kitchen remodel and I didn't want to have to move the date. Now mind you they called the week of 7/28 and told me all appliance were there and I confirmed delivery which I thought was very fast. We'll I review the order this past weekend and realize only my fridge is finger print resistant and nothing else. So I went to the store spoke with a different women who said we can change the microwave to finger print resistant but the stove it would push out my delivery so I said no I need my kitchen back but she could upgrade my stove which I asked multiple time if it was in stock and still be delivered 9/8 which she confirmed. So delivery day comes the man calls me says he is 20mins out no problem. He gets here and tells me he only is doing the microwave and dishwasher and that there is no delivery dates for my stove or fridge and that a women called me and explained this to me yesterday 9/7. I never received a call I showed him my call log in my phone. Then I pull up the microwave online it's the wrong one. On top of that he tells me the dishwasher is a floor model. I spent over 5k on appliance why would I buy a floor model. So he takes it all back I go down to the store they tell me I'm a liar, that they are refunding me and I can go else where. I said I need appliance they said you have been doing without already so just keep doing what Your doing leaving me high and dry. Why would I lie about a delivery date? Why would I have not had a delivery date for 2 out of 4 appliance when they were all bought at the same time? How can I have just been in and never told once my fridge and stove didn't have a delivery date when I verified on Saturday. They also say there's a video of me in the store and that I never spoke of delivery for 9/8 but they couldn't see that the women who didn't give me a refund check I had to tell them she was mailing it. I will never recommend this place. 0stars I have a very large family and will make sure we take our business else where. I do not take being called a liar lightly. Never again read more