Store is run poorly. Managers were dismissive and unhelpful. Go to the Palmer location . Not the…read moreemployees' faults, management needs to get organized.

Coupon policy changed: no longer accepting expired coupons, which they've always done. They're so…read moremuch more expensive than Home Depot; just go over the bridge or to Chicopee Home Depot. In addition, they tied about when the policy changed. The policy changed: just be upfront about it. Don't lie to me and treat me like I'm stupid because I'm a woman. Say you don't know when the policy changed because you're new; don't gaslight me.

Great customer service and prices at their location on Boston Road Springfield, MA. They held our…read morepurchase onsite until we could come back with a larger vehicle and answered all of our sizing questions.

Went to look for kitchen cabinets...Jon was awesome! Walked us through the options and we walked…read moreaway completely satisfied with our selections. He couldn't have been more helpful! 5 stars!

From the sales desk to the yard everyone goes overboard. Can't beat this place for service,…read moreknowledge, quality of materials and price.

Very helpful to begin with. A mixup w/order created a lot of angst for me. In my case, the…read morecustomer was not right. I feel Boilard's should have absorbed the restocking and box fee with Andersen, as I did not make a mistake w/my order. They are not the "big box busters" they claim to be.

We bought a new sink and bathroom cabinet there, less than a year ago. This is for the third…read morebathroom in our home, so it doesn't see much use. Installation was a little more complicated than quality fixtures but not unexpected. Today, the entire sink fell from the counter-top nearly ripping the drain line out of the wall. It was simply attached with adhesive. What a mess. I won't return to this store at any price. This poor quality is not worth the price or time to install even if it was free.

Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and…read morecabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.

Shopping for appliances shouldn't cause a person to lose years of their life due to stress and…read moreanxiety, but that's what happened when my mom bought her new stove from Lowes. She paid for delivery and to have her old stove removed. First it started that they arrived 2 days before the day they had originally scheduled. No phone call, no heads up, just arrived with the stove. The people who brought said new stove were rude, and didn't want to remove the old stove because they said it was still connected, that it had to be disconnected. Why didn't they say that to my mother when she paid for the stove and made the delivery arrangements? Completely and totally irresponsible. Then, as if that weren't enough. My mom had to pay for an outside person to come, and disconnect the old stove in a safe manner, and called Lowes again so they can come pick up the stove. The day they were supposed to come, they never showed up, no phone call, nothing. She called when it was getting towards the afternoon and they fed her a million and one excuses and arranged it for another day. Wasting people's time! My mom is an older woman, with a pacemaker and other health issues where she can't be going through instances like this. These people have absolutely no consideration for customer's time. No decency whatsoever. Even if they were giving things away, neither my mom nor I would ever set foot at this Lowes again.

Sadly this place just continues to get worse. I wish there was another location nearby. The…read morecustomer service is horrible. That is to say there isn't any. If you do manage to find someone they have a garbage attitude and rest you like shit. I've even complained to the management whom also have a bad attitude. The section sucks, never have anything in stock. At this point Home Depot and Ace are much better options. Do yourself a favor, if you want to go to a Lowe's, go to Hadley, they are much nicer and have much better selection.

The people they are very nice and seem to want to help you. Unfortunately, it doesn't happen the…read moreway you would expect. I had flooring done in my home by people that didn't even speak English. They messed up my floor and the company that I'm dealing with through Home Depot will not replace the floor. Last time I do business with Home Depot. Also bought a refrigerator about too months prior. The evaporator fan crapped out the door was dented when it got here the door was not adjusted correctly. They were supposed to replace the refrigerator never showed up with it. And now I'm dealing with this on my own, which is not fair to any consumer. I am going to lose about $300 worth of food in my refrigerator because it doesn't work. They never offered to do anything for me other than give me money off the bill which also was not fair because I should have a good product. Good service. Don't ever buy a Frigidaire. They suck beyond belief. I don't know what else to do and my hands are tied to them.

Cancelled rental truck reservation 14 hours before we were supposed to pick it up (charged a $150…read morereservation fee). Why are we being charged a fee if that doesn't confirm our reservation? Being left to scramble the night before a move (after most other places are closed) is a really crappy thing to do to people. Will never recommend anyone use this service.

21/28 The service and stock is great in this store . My first visit! Cashier,John and other staff…read morewere warm and extremely knowledgeable. ! As someone like myself,who is novice looking for correct tools and flashlight feel very grateful this business exists . The place is immaculate and clearly organized. Had an A+ shopping experience ! Mission accomplished with ease thanks to staff ! With appreciation , Ruth

I have been going to Rocky's for years and have never left unsatisfied. The men and women who…read moreworked there have always been helpful, they are engaging and if they didn't know the answer they called for help. They never rush you and make you feel welcome.

I just had my second appliance delivery from Cluetts in the last month. First l had two air…read moreconditioners installed and then today we had a new refrigerator. First, the salespeople in Ware were very knowledgeable . We weren't pressured at all. We weren't pushed toward any model. We discussed our needs and the appropriate model. The staff isn't paid on a sales basis so there in no overselling. When we chose the refrigerator we liked I've was informed that the price had dropped $200! It was delivered today by two employees , Justin and Anthony . They were very pleasant and professional. They set up the refrigerator and explained all the options and features to us. They were fast and efficient. We have always purchased our appliances from Cluett's and will continue to do that. From purchase to installation the service was outstanding.

Great service! I was worried about my new floors and a heavy refrigerator but the team was super…read morecareful. Thank you!