Great Service! When we moved into thìs area, we needed to get skis for my son and myself and they…read moredid and still do an excellent job making sure we got the right fit & ski equipment. Very friendly and professional service by experienced assistants! Over value I worth it these days - getting good service and leaving excited to ski or bike is worth it!

we came in just for a couple of things to be turned up and they charged us close to $100. pretty…read morehigh priced for these kinds of things. also the way they told us and made us feel bad for starting the work was unnecessary. will not come back

Had some Tannus inserts installed in my 2x3 Ebike tires. This is a pain-in-the-butt process…read more Another bike shop declined to do the installation. Family bike did a great job and finished the job earlier than promised.

We bought our bikes here after swinging by a few places, they had what we needed in stock and the…read morestaff was very altruistic and helpful. Love this place!

Needed new ski boots, was able to get fitted on the first pair that I tried on. Greatly appreciate…read morethe staff over the years assisting with my yearly ski needs as well as tuneup. Not the prettiest building from the outside, so don't let that fool you from stopping in.

I 100% do not recommend this place whatsoever. Every single time I go during their hours of…read moreoperation they are always locked and always close not a single car in the parking lot. I needed a tuneup on my skis and I went literally just right now I even made a video and I posted it up on Instagram and my Facebook and on Snapchat about it. These guys are such liars. They always say they're open but they're never open. That's completely false advertisement. I do not recommend a place whatsoever.

A brief stop to see if the nice folks could take a look at my ebike and perhaps replace the bent…read moresprocket. Friendly, helpful but they did not have the part in stock. They were sure that they could get it done in two weeks, which is nice but in two weeks I'll be three states from here. Bummer but they were very nice about it. [Review 18413 overall - 1133 in Massachusetts - 1935 of 2022.]

would like to add to my original review.. went in to speak with mary about updating my bike.. have…read morea top of the line aventon ramblas.. needed something with a throttle etc.. spoke with her about trading my ramblas in, it was showroom clean with only 94 miles on it in the limited edition color.. with a smoke but rudely she responded with-- well we don't take trade ins on bikes that weren't purchased here!! i thought wow ok!! i left and went to norms bike shop up in keene nh and purchased TWO new aventon from him.. no sakes tax and no setup fees which at horizon would have been 300$ for two bikes plus 250$ in sales tax.. norms will be getting my business from now on. very polite, friendly and easy purchase!!!!

I don't usually leave reviews, but I won't be giving this shop my business again…read more This started back in Fall 2024 when I brought my bike in for a full tune-up. It came back looking great, tight brakes, true wheels, smooth shifting. I was happy to pay the $185. I stored it for the winter and looked forward to riding it in the spring. When I pulled it out in the spring, the rear tire was flat. I wasn't sure how it happened since I hadn't even ridden it, but with a big bike trip planned in July, I wanted it fixed. Visit 1: In June I brought it in for a tube replacement. I paid $24 for a new tube and labor. The staff, mostly younger employees, were joking around and not fully focused. I overheard one say they nearly blew the tire by leaving it hooked up to the electric pump too long. By the time I got home, the tire was flat again. Visit 2: I returned a few days later. They said the tire liner was the issue, so I paid another $24 for a new liner, another tube, and labor. Again, they nearly overinflated the tire -- one employee even joked, "That was a close one." Once again, the tire was flat when I got home. Visit 3: This time, they said the liner had shifted and exposed a spoke, which punctured the tube. I offered to just buy a new wheel, but they said it wasn't necessary and they could fix it. I left the bike overnight and told them I'd only pick it up if the tire held air. The next day, it didn't. They did more work, sanding spokes, and eventually got it to hold air. But when I picked it up, the wheel was no longer true and rubbed against the brakes -- and I still hadn't ridden the bike once since I got the full tune up in the fall. At this point, I was frustrated. I told them to just put on a new wheel -- but I wasn't paying full price since the damage clearly happened in their shop. I'd already spent over $200 and still didn't have a rideable bike. Visit 4: The day before my trip I paid $91 for a new wheel and labor and took the bike home. The next day, while loading it onto my car rack, I saw that now, the front tire was flat. So either they swapped the faulty rear tire to the front out of spite for me asking for a discount, or they made the same overinflation mistake again. I cannot trust this shop to do basic repairs. After spending over $300, the bike was never rideable and I had to borrow a bike for my trip. I'll be taking it elsewhere to fix the front tire. I'd strongly recommend finding a more professional, reliable bike shop.

I have been a customer here for years, and they consistently impress me…read more The staff is knowledgeable and friendly, and there are times when the advice they give me ends up preventing problems that would result in them performing a service on my bike, which is a rarity with a lot of businesses. But they are really passionate about bike riding, whether you are a casual, recreational rider like me or a serious road warrior. They can relate to you wherever you are in your biking needs, and it's such a valuable resource to get answers to questions or having your bike worked on, or to purchase a bike, helmet, really anything you need for safely riding.

I recently ordered a new pair of Blizzard Rustler 10 skis, and this shop was absolutely fantastic…read moreto work with. They took the time to answer all of my questions, made sure my bindings were set up correctly, and really went the extra mile when they found out I had an upcoming ski trip. They had everything mounted and shipped out the very next day so I'd have them in time--service like that is hard to find. Communication was excellent, and the whole process was smooth from start to finish. Awesome shop, awesome people, and I wouldn't hesitate to buy from them again. Highly recommend!

This review is for the new Longmeadow locattion…read more A friendly local shop, solid service, and a welcome addition to our Shaker Road Shopping Plaza Colorado Bike & Ski on Shaker Road Stopped into Colorado Bike & Ski, right where Armata's Market used to be on Shaker Road, and the experience was excellent. This was my second visit, and both times the staff took good care of me. During their soft opening, they tuned up our bicycles and did quality work at a fair price. This week, I needed a few pedal bolts loosened to make bike transport easier. They had me stop in, fixed it quickly, and sent me on my way. The staff was friendly and knowledgeable. They showed me some impressive new bikes, including cool electric models and one with eye-catching balloon tires. This time of year, the focus is clearly skis. They had plenty of ski gear and cold-weather clothing on display, ready for winter. I missed the grand opening, but the service won me over anyway. Colorado Bike & Ski 901 Shaker Rd, Longmeadow Old news, but still worth saying: welcome to town.

If you have a bike that needs fixing, Mat is the guy to see. He doesn't give you the runaround and…read morewill tell you straight up what it needs and what it doesn't. He's not going to try to up sell you to this carbon this or titanium that. Also, since he's the master mechanic and owner, you know some 20 year old kid won't be wrenching on your bike but someone who knows what they're doing.

Went in today to look at bikes or get mine repaired. I was told they dont sell bikes and dont…read morerepair BMX bike BRAKES or anything BMX. You're a bike shop that doesnt sell bikes or do repairs on anything but mountain. Owner was VERY rude and standoffish. Idk how they're still open. This is the first and last time I will ever approach this place and would strongly recommend going to another REAL bike shop over this place.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!

Very friendly and helpful. They were able to replace the innertube in my tire in less than 15…read moreminutes.

Great customer service at both locations. These shops give true meaning and value to the phrase…read more"shop local". They listen to your request and use their experience to suggest the gear that's right for you. I was an internet "expert" on ski gear which means I knew almost nothing after being away from the sport for 20 years. Scott steered me to the appropriate gear for me that has allowed me to chase the grand kids down the slopes. I can't catch them but I am out there with them. Thank you Ski Haus.

Scott, and everyone at the Ski Haus in Longmeadow are the best! this is our first renting…read moresnowboarding equipment for my son and they have been so great to work with! They were patient in getting him sized and while we selected the gear my son wanted. they were very cordial, like we knew them forever! we recently had a problem with a piece of the equipment and Scott was very helpful over the phone and suggested we come in with the piece. he took care of us upon arrival and we were back ready for the slopes in no time! I highly recommend the Ski Haus!