Super glad I found this place. I'm pretty much never in Wilbraham, but I was having no luck finding…read moreboots at other local shops, and their snowboard staff tended to be younger kids who didn't seem too enthusiastic. Ski-in's staff was awesome. First off, all masked, super considerate and friendly. And you could tell talking to them, they really really knew what they were talking about, and were happy to chat about it as well. They hooked me up with the perfect boots, but also walked me through quite a few details about buying boots that I hadn't considered. THis will be my first stop for all my snowboard shopping from here on out.

Needed new ski boots, was able to get fitted on the first pair that I tried on. Greatly appreciate…read morethe staff over the years assisting with my yearly ski needs as well as tuneup. Not the prettiest building from the outside, so don't let that fool you from stopping in.

I bought some ski boots here recently and they were really great about helping me with the fit…read moreafter spending a few days skiing with a painful right boot. They really listened to what the problem was and helped me solve it. I haven't gone skiing since so can't say how helpful it really was, but I have high hopes! We've also taken our skis here at the beginning of the seasoning for waxing, and they're very reasonable in price.

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Celebrating forty years operating, Laughing Dog Bicycles carries this long history in their repair…read moreshop and sales floor. Downstairs and upstairs is a quiet drop-in space for bike sales, bike accessories, bike publications, bike supplies, and bike repairs. I brought two bicycles here for repair, one that as more of a child's toy instead of a bicycle industry piece, and another. Both needed some minor repair and upkeep, which Laughing Dog did for an affordable price for each bike, and included a safety inspection. Walking into their bicycle shop was half the treat, as they were done with the repairs within only a day. Settled in the back lot alley, with parking and two one-way driveways for in and out, Laughing Dog uses their space with a savvy of years. This is something they provide that a place which only "sells" or repairs bicycles probably can't offer you, and which I believe is common to the bicycle workshops of western MA. I had the impression that I could ask about local bicycling trails, bicycling races, bicycling events, bicycling tournaments, bicycling tracks, bicycling stars, bicycling history, and on and on, and get whatever insight I needed. Their sales floor wasn't jam-packed, and was navigable with the large variety of bikes on their sales floor as well. Bicycles ranged from entry level bicycles to professional, tourney, and off-road bicycles. However, their floor had such a variety, it makes me imagine the variety of customers they've helped over the decades. The variety of bells they have on a handlebar by the register add a cute little touch of bicycling history and options for noisy alarms. I found this place as such a treat to visit, I might as well consider it more than where bike experts meet, I would want to visit it for bicycle history and expertise in the local area.

Charged me $40 to adjust one brake pad, first and last time for sure.read more

I stopped in earlier this morning looking for bike chain lube, shorts, & a few other items. I had…read morejust bought a bike 3rd party and he gave it some quick adjustments even though i hadn't purchased it from him. He's the kind of owner that will earn repeat business. Not once did he give off a "i can do all these things for a paid tune-up". I ended up buying chain lube and would absolutely recommend this store to anyone who's in the market for a new/used bike

I've always had great experiences getting my numerous bikes repaired quickly, effectively and…read morefairly priced. Yesterday I was having trouble shifting gears in my older mountain bike. Planning on leaving if, the team wheeled it over to the mount toyed with it for a few minutes, fixed it and wheeled it back over. No charge! Great service

This is the type of place that makes you opine for the days of "mom and pop" businesses and no big…read morebox / e-commerce. We recently bought new kids bikes and serviced adult bikes and I cant say enough how great Aaron, the owner, is! First his knowledge of the products is impressive. Second, they sell quality bikes. Not the junk you get at Target and Wal Mart. Third, they don't try to up sell or oversell. My wife and I admittedly weren't experts, and Aaron explained everything to consider because we were buying "surprise" gifts. The kids got great bikes, fitted and adjusted by Fritz. I test drove my bike after Aaron serviced it, and it rides better than new. Can't recommend this place more strongly.

I brought my damaged bicycle to Fritz for repair, and they did a great job fixing it. Afterward, I…read morehad a question about the work, and Aaron personally called me the same day to explain in detail why they chose a particular part. He even offered to replace it with an alternative if I wasn't satisfied after a couple of rides. That kind of attentive, genuine customer service is rare these days, and it really stood out. Highly recommend!

Expert and patient staff, make you feel like you're talking to family with a large selection that…read moreis very customizable and they cater to your specific needs, running sales every season. 5 The value is superb not just in price but in service too.

Great bike shop, friendly, large inventory, expert knowledge, and fair pricing! Felt very well…read moretaken care of . Both times I made a large purchase , a bike and top flashing for my roof rack, the service was impeccable.

Over many years of riding, I've dealt with several bike shops in Mass. and Ct. for purchases and…read morerepairs. I can't say enough about my experience with Dana & Seth at Southwick Bike for the past 10+ years. They are professional, extremely knowledgeable, and very fair with pricing of both bikes, repairs, and accessories. I will continue to do business with them exclusively and feel confident in recommending them to friends/family.

Got my bike ready for the summer quickly. The staff was friendly and I would definitely go back…read moreagain.

If you have a bike that needs fixing, Mat is the guy to see. He doesn't give you the runaround and…read morewill tell you straight up what it needs and what it doesn't. He's not going to try to up sell you to this carbon this or titanium that. Also, since he's the master mechanic and owner, you know some 20 year old kid won't be wrenching on your bike but someone who knows what they're doing.

Went in today to look at bikes or get mine repaired. I was told they dont sell bikes and dont…read morerepair BMX bike BRAKES or anything BMX. You're a bike shop that doesnt sell bikes or do repairs on anything but mountain. Owner was VERY rude and standoffish. Idk how they're still open. This is the first and last time I will ever approach this place and would strongly recommend going to another REAL bike shop over this place.

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .