Needed new ski boots, was able to get fitted on the first pair that I tried on. Greatly appreciate…read morethe staff over the years assisting with my yearly ski needs as well as tuneup. Not the prettiest building from the outside, so don't let that fool you from stopping in.

I 100% do not recommend this place whatsoever. Every single time I go during their hours of…read moreoperation they are always locked and always close not a single car in the parking lot. I needed a tuneup on my skis and I went literally just right now I even made a video and I posted it up on Instagram and my Facebook and on Snapchat about it. These guys are such liars. They always say they're open but they're never open. That's completely false advertisement. I do not recommend a place whatsoever.

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

Charged me $40 to adjust one brake pad, first and last time for sure.read more

Outstanding service and friendly manners. This place will take excellent care of you and your bike!read more

Jason knows his stuff. Went in for BMX posts and hubguards as gifts for our son, whose birthday…read morewas that day and who only gave us a clue to what he really wanted the day before. Jason's advice and customer service attitude was great! You don't get this on the internet. He absolutely wanted the best and most cost effective solution. While I was there, I overheard conversations with other customers. It was the same. Great shop, great service.

So helpful and accommodating! Fix us right up so we can go on our ride great store great people!read more

I brought my damaged bicycle to Fritz for repair, and they did a great job fixing it. Afterward, I…read morehad a question about the work, and Aaron personally called me the same day to explain in detail why they chose a particular part. He even offered to replace it with an alternative if I wasn't satisfied after a couple of rides. That kind of attentive, genuine customer service is rare these days, and it really stood out. Highly recommend!

Aaron provides fantastic service of all the latest bike tech and a welcoming experience for all…read morecyclists. I hope this Worcester gem endures.

Expert and patient staff, make you feel like you're talking to family with a large selection that…read moreis very customizable and they cater to your specific needs, running sales every season. 5 The value is superb not just in price but in service too.

Great bike shop, friendly, large inventory, expert knowledge, and fair pricing! Felt very well…read moretaken care of . Both times I made a large purchase , a bike and top flashing for my roof rack, the service was impeccable.

Got my bike ready for the summer quickly. The staff was friendly and I would definitely go back…read moreagain.

Scuba school is listed on the relevant accreditation web site, nor are individual instructors on…read morethe database of certified instructors for SCUBA. The bike side of the business may be fine.

If you have a bike that needs fixing, Mat is the guy to see. He doesn't give you the runaround and…read morewill tell you straight up what it needs and what it doesn't. He's not going to try to up sell you to this carbon this or titanium that. Also, since he's the master mechanic and owner, you know some 20 year old kid won't be wrenching on your bike but someone who knows what they're doing.

Went in today to look at bikes or get mine repaired. I was told they dont sell bikes and dont…read morerepair BMX bike BRAKES or anything BMX. You're a bike shop that doesnt sell bikes or do repairs on anything but mountain. Owner was VERY rude and standoffish. Idk how they're still open. This is the first and last time I will ever approach this place and would strongly recommend going to another REAL bike shop over this place.

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .