I brought my damaged bicycle to Fritz for repair, and they did a great job fixing it. Afterward, I had a question about the work, and Aaron personally called me the same day to explain in detail why they chose a particular part. He even offered to replace it with an alternative if I wasn't satisfied after a couple of rides. That kind of attentive, genuine customer service is rare these days, and it really stood out. Highly recommend! read more

Aaron provides fantastic service of all the latest bike tech and a welcoming experience for all cyclists. I hope this Worcester gem endures. read more

I am glad Fritz's does exist. They are knowledable about electric bikes unlike another that has a snarling attitude of ignorance. Thay satisfied with perfection the tooling requirements of changing derailers and installing a new motorized rim. read more

This is the type of place that makes you opine for the days of "mom and pop" businesses and no big box / e-commerce. We recently bought new kids bikes and serviced adult bikes and I cant say enough how great Aaron, the owner, is! First his knowledge of the products is impressive. Second, they sell quality bikes. Not the junk you get at Target and Wal Mart. Third, they don't try to up sell or oversell. My wife and I admittedly weren't experts, and Aaron explained everything to consider because we were buying "surprise" gifts. The kids got great bikes, fitted and adjusted by Fritz. I test drove my bike after Aaron serviced it, and it rides better than new. Can't recommend this place more strongly. read more

This is a true reliable place to care for your bike! I had an electric bike that I had to assemble out of the box. The back wheel was constantly being deflated and there was a screeching noise when I'm just walking the bike. I called this place and Aaron took care of it and addressed those concerns. They also gave a look through to make sure it was assembled right and made it safe, which gave me a peace-of-mind. Since the bike was out of comission, they do offer bike pick up and delivery. read more

I had a frame for a bikepacking build and dropped by to see if FBS could do a custom build. I talked with the owner Aaron and he was very knowledgeable and friendly. Even though things were still a bit crazy with the pandemic, they were able to build the bike in a couple weeks. Aaron called me when he ran into issues and was very communicative. The bike came out great--it exceeded my expectations. Will definitely use them again! read more

What an amazing store! My son was trying to finish a project at college that was using a bike chain in it and they needed it shortened so they went there to buy a chain breaker tool. The gentleman instead offered to cut it for them so they didn't have to purchase the tool just for the one time. This is how you help people! read more

When you're from out of state and need help getting a bicycle inspected these guys are the best. If you're in the cycling you know that you have to be careful buying used bicycles especially when they're carbon frames. Aaron and Eric took the time out of their busy schedule to inspect this frame for me before I pay thousands and have it shipped to me in California. If they would do something like this for me across the United States imagine what they can do for you locally. read more

I've been to a lot of bike shops over the years and Fritz's blows all of them out of the water. Aaron the owner is an amazing guy who is not only exceptionally nice but treats his customers with the respect, courtesy and kindness that one rarely finds in any sort of business. The shop not only sells a great range of new and used bikes but a great range of accessories as well. Whether you're looking to ride on the road or off it, long road rides or quick errands to the store, Aaron not only has the bike for you but the accessories to go along with it. All of this of course is accompanied by fantastic service for your bike. Aaron has been kind enough to stay late on a week night to help me track down a creaky bike even after the store had officially closed. Every accessory he's sold me has fit my needs exactly and been fairly priced and all the advice the shop has given has been spot on. His team is also always involved with community events, providing free bike tune ups during Bay State Bike Week to supporting local bike races to helping out at bike rodeo's for local schools. This review could be several paragraphs longer detailing how great the shop is, but really do yourself a favor and go in and visit and see what Frtiz's has to offer you. read more

This is a local bike shop you should patronize. This is Main Street, people! My lady and I are in the market for bikes and we drove by Fritz' the other day about 15 minutes before closing. Aaron (Erin?) the owner was happy to have us, even with the timing. We found him to be passionate, engaging, and knowledgeable. He was quick to point out some deals on bikes we didn't ask about just for option's sake, and he also has a fantastic service deal included in the price of every bike. On visit two he let us take bikes out for a spin with complete trust. The place was jam-packed on a summer Saturday morning. It's the real deal. Stop in! read more

This is a seriously good bike shop. I wanted a new bike and my wife kind of wanted a new bike. We live in Boston, but could not imagine dealing with a Boston bike shop (especially right after all the college kids arrived) and figured we could probably get a better deal and better service getting a bit out of town. We were right. The owner Aaron was very friendly, had bikes for both of us, offered quite good deals (2015 closeouts), and dealt very patiently with two very picky people that visited twice for hours each time over labor day weekend. I spent more than I initially wanted, but on a bike vastly better than other models I was contemplating. Aaron in no way pushed my wife or me towards any bike and gave good advice. Also, there is free service for a year included with the purchase of a bike. Other stores might offer it as well, but it is worth knowing. Not sure on all the brands they carry, but they definitely carry Scott and Salsa, which are well regarded brands. read more

Fritz's bike shop in Worcester, MA is the best bicycle store in the area. Whether you need bike repairs and or you're purchasing a new mountain bike or road bike this is THE place to go in Central Massachusetts. Knowledgeable staff who will absolutely help you out. Highly recommend for bicycle enthusiasts to the casual bike rider read more

Fritz's Bicycle Shop - Fritz's brought an old Huffy back to life with new tire & pegs, the kids love it! - Bikes Near Me - Worcester, Massachusetts

Fritz bike shop is great with helping choose the right bike for yourself or child. They are not going to sell you a bike, they are going to help you choose the right bike for your lifestyle and goals. Very helpful, always available. These guys know their stuff! Nice to have an honest shop with great staff. Best of all they have many events for bikers which is nice once I have more time to join a bike ride. read more

6 stars if I could! Nothing but great experiences every time I've been to Fritz's Bicycle Shop. The store itself has been recently remodeled and looks very modern and clean. Aaron, the shop owner, is a great listener and full of knowledge and years of experience; he's always pointed me in the right direction no matter the situation. When rare parts were needed, Fritz's was able to get them. When maintenance was needed, Fritz's got it done right, and in a timely fashion. And when I had any questions, Fritz's had all the answers. Also worth noting, I ride a high-end full-suspension MTB, and although Fritz's doesn't currently carry this kind of bike, they're still knowledgeable and more than capable of servicing them. Bottom line - Excellent rates, quick turnaround, extremely friendly and knowledgeable service. read more

Had 2 bicycles repaired quick turnaround and good price

I was searching for a way my son with disabilites could ride with us. He is to big for a trailer & a child seat. I researched on-line and found the whee-hoo trailer. I was excited to find that Fritz carried the item. I called and the next day they had the whee-hoo put together and waiting. I ended up going back to buy my daughter a new bike as well as having my bike serviced! Fritz & Aaron as well as one other emplyee I met (sorry I did not catch his name) where all amazing, knowlegeabe and sweet to my children. Over all great experience. Not a bad word comes to my mind when I think of the many times I have visited the store in the past month! read more

If you haven't been here in a while check it out. New owner, Aaron is great. Just had a bike repaired, reasonable flat rate and parts prices! Best part is they are not condescending like the other shop a few miles south. I intend to do as much of my bike business as possible here. read more

Friendly and fast service! Their prices are also good. I took my bike to have the 2 tires replaced and within 20 minutes it was done and I was riding it. I also bought a helmet. The person in charge was very nice and knowledgeable. If i ever need another bike or to fix my old one again this is the place I will go back to! I want to also add that I probably asked really stupid questions but they didn't laugh so that's a plus! read more

Fritz's happens to be the closest bike shop to me so i find myself in often for repairs, tubes, clothing ect... They have a good selection of bikes, tools, tires, tubes and other consumables.Accessories are hit and miss although you might be surprised what you find (and don't find!). Owner (Aaron) is a super nice guy and often in the shop. read more

This is the best bike shop I know of. The service is well priced, well actually everything their is well priced. Strangely its the only place I ask what else can I buy be for I check out, this is because they might be selling t shirts for a local charity organization or just something handy to have. I should also note on their knowledge on where to ride and where I should ride for my skill level is above everywhere else. Thanks for everything and stay awesome!!! read more

Great local bike shop. I went in on a busy Saturday with only one guy working. He was able to get me in and out with the advice and parts I needed to have my riding that same day. read more

Super friendly and helpful staff. I don't know much about bikes and was nervous that I'd feel intimidated going into the shop but they made me feel at home. I highly suggest this shop. read more

Aaron and his staff go above and beyond with customer service to get you on the right bike, helmet, or whatever else gets you pedaling. Impressive tune shop with quick turn around time and knowledgeable mechanics who ride. Small business feel with a big business selection. read more

Fantastic shop, service area downstairs. Great on repairs/upgrades, and if they don't have what you want for components--they will get it! They got a new Manitou fork for my mountain bike in a very short timeframe. Only shop in the area that carries new Salsa and Surly bikes. read more

I was in search of a new shop to service my bike and families bikes when they need it after Bikes and Life closed, having great experiences at bikes and life as well as the previous shop at that location. It had been years since I've been to another shop (Landry's Westboro is horrible always charge more and replace things that don't need replacing, can't speak to other Landry's location but Westboro is a no go). I digress, On July 7th I stopped in knowing what the covid situation is and asked for a tune up on my full suspension bike and informed them at that time that I would need the bike to be finished by Saturday July 18th. They said they would have it ready by Friday July 17th. I called on Friday at lunch time thinking I would swing over and get the bike, they informed me that it wasn't ready but would be later and they would call. I received a call at 4:18 PM saying the bike service was completed, but I couldn't come by as they closed at 4 PM. They advised I should come by between 12-4 Saturday July 18th. I show up a 12 PM, and along with 2 over patrons read the sign that there was a death in the family and they were closed. Understandable. I called but the voicemail system wasn't working and sent an email with my sympathies for their loss and making a simple request if it were possible to have an employee come in so I could get my bike before I went on vacation, hence the request that the bike be completed by July 18th. I asked that if the request couldn't be provided to let me know so I could make plans. I received no calls, no emails, not a word. I ended up having to rent a bike on my vacation. When picking the bike up there was no acknowledgement, no apologies, just some feedback that the bike might need some additional work. After loading the bike on my rack and bringing it home I pedaled the bike and the chain fell off, I placed it back on and rode around my yard and based on the my discussion I can tell they didn't adjust the pressure on the rear shock, so I'll be doing some work on the bike to get it to my liking even though I asked that it be done with the tune up. Other than that everything else is pretty standard, the shifting seems solid, but wasn't an issue when I brought it in, they say they replace brake pads in the tune up, I haven't checked but I'm tending to doubt that. Time to find a new shop, had high hopes based on all the good feedback here on yelp, I guess I was just unlucky. Maybe he treats regular customers better than first time customers but I won't be back. read more

We went in to get a used bike for our college-aged son; we all were so impressed that our needs were listened to and exactly met. The staff is super friendly and knowledgeable without being overbearing (we hadn't purchased a bike in years but weren't talked down to), and we were never pressured to consider a new rather than used bike. I wouldn't buy any bike anywhere else. read more

Because Aaron, the shop owner, is such a great listener, he steered us exactly to the bikes that fit our needs. We are extremely happy with our purchase, both the bicycles and the experience shopping there. read more

I am so glad I found Fritz's bicycle shop. Other bike shops in town are more like factories. You are on an assembly line just like the bikes. My husband and I brought our bikes in to Fritz's and we received terrific service. Aaron was honest and thorough. The price to repair our bikes was very reasonable. Even though it's out of my way and not as close as the other bike shops in Worcester, we're going to make this our place to bring our bikes for repair. read more

Such a helpful staff. I'm super new to this and after my first trip in they made me feel like a pro. Already planning my next bicycling trip and have the confidence because of this awesome shop. read more

Nice little bike shop. Good service. They lack on certain components and accessories. All in all, worth going to for a tuneup, wheel truing, etc. read more