I just bought my third bike from Cisco (fourth if you count the Tacx trainer bike). He is so easy…read moreto deal with. From "I think it's time for a gravel bike" to having the bike on the back of my car took one week (it wasn't in stock). His problem is that each time he has UNDER-sold me. I asked about getting the "best" gravel bike and "best" components. He understands how I ride: purely recreational, social and for fitness. I don't compete. He explained the higher end components would be wasted on me. He's right. He saved me a couple thousand dollars. And I'm always happy to support the small, local retail businesses. I'll pay more to support them instead of saving money buying from Amazon.

Took my old Cinelli Super Corsa in for a tune up. Francisco did a fantastic job bringing the bike…read moreback to life. Amongst other things , a deep clean of frame, conditioning the saddle , lube on the moving parts, new chain, fresh red tape,campy brake covers and put on rear tubular without the mess and aligned straight as an arrow. It's hard to find people that know how to work on the old steel rigs. Motivates me to get back on the saddle and enjoy the ride...

They had my bike for two months (this summer) to fix the hanger that broke. Kept calling for status…read moreand all I kept getting was they're working on it. Finally I had it with the wait and lack of communication only to find out that nothing was done to the bike. The annoying part is they could've easily said they couldn't find the part or don't work with the company which is unheard of if you're bike repair shop!! Not sure how they got all the 5 stars but the service was awful shouldn't be in the business

My absolute favorite bike shop in the area. Always does great work, and for a great price.read more

Steve knows his stuff, he's fair and he's personable, and his location is easy to get to as well.read more

Steve is great! I called him to chat about my bike, then made an appointment to drop it off and had…read moreit back--all tuned up and ready to go--the very next day. His prices are good and his service is great. The only "tricky" part is the appointment, as the online schedule app is a bit confusing.

I Tried another bike shop but they couldn't take my 7speed MLE-E-Bike…read moreI found providence bicycle in the computer and called them . They said' Sure bring it in. I was so impressed with the way they listened to my problems and solved each one. i am now going to make them MY go to bike shop. They are great to work with. Smart and intelligent and they get the job done . I am now up and riding my bike again because of them . try them you to will be as pleased as I am. Mary L. ROBERTS

This guys are great. I've been there twice. They took care of me with professionalism and courtesy…read more Love it! I highly recommend Providence bicycle.

I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.

Would have given them 6 stars if possible. These wonderful people ROCKED! We were just two confused…read moregirls who are new to biking and the staff at Wheelworks brought their A game, honestly show stopping. We recommend everyone bringing their questions and bikes to this establishment. We WILL be back.

Used to frequent this store years ago. Then went with Hubway/Blue Bikes for a decade. Now have my…read moreown bike again. Needed a new chain, old one felt worn and loose, measurement confirmed it was. Now, I have a Shimano internally geared drivetrain. It looks they choose to install a (1/2 x) 1/8th KMC chain. This is something one can question - the situation seems to be this: multi (derailleur) gear drivetrains, like 6, 7 or 8 speed drivetrains use a 3/32th chain - single speed bikes often use a beefier 1/8th drivetrain with thicker sprockets/chainwheels. Now, Shimano uses 3/32th sprockets for their internally geared hubs. Now, one could pair a 1/8th chainwheel designed for single speed or one of those stylish BMX chainwheels to pair it, that are thicker 1/8th. If one does that, one wants to use a 1/8th chain. However, my bike, like most that was designed for internally geared Shimano hubs, uses a regular 3/32th wide chainwheel that would be compatible with derailleur geared setups as well - Shimano designed it that way, probably to make logistics simple, makes sense to me - go Shimano. Now, why it was decided to install a 1/8th chain - no idea. Reading up says one can install a 1/8th chain on a 3/32th sprocket/chainwheel setup. One can expect a little more wear over the long run on chainwheel and sprocket as it doesn't fit as well in width, maybe also slightly more "noise" (not a problem - if there is, nothing I'd notice) etc.. Ok, so maybe not optimal and I'd expect a store like this to put a "proper" chain on it - it's not that difficult, is it? I suspect money might be a reason, the KMC 1/8th chain is inexpensive, goes for 5.99 on the KMC website, whereas 3/32th chain seem a bit more expensive, maybe because they are longer as they usually come for derailleur setups. I paid the same price ($25 for chain plus approx $20 for installing it) though as a derailleur bike would have been. All of this - may that be as it is, wouldn't necessarily have been a big deal. BUT there was a problem - they didn't use the right "magic"/"missing" link to join/close the chain. I had constant trouble, the chain dropped frequently, originally maybe once a month/3-weeks. I went back to the store and reported - this didn't happen before. They blamed "maybe" the control wire or housing needed replacement causing this. I asked how would that possible have an such an effect? blahblah... 7 month later the chain broke - and it was not the chain itself, it was the missing link - and it broke as in the rivetted axle part broke out of the side piece - it was not that the link came apart at the removable/undone-able side, the link was destroyed. I went back to the store to buy another link as I figured the chain itself seems ok - if I just replace the link I should be good. So I went in and the associated said they don't carry missing links for KMC 1/8th chains. I stated but I had this done here. He responded yes, they sometimes use KMC 1/8th chain, but they don't carry the KMC (or any generic) 1/8th "missing link" joining thing. So I had to buzz off without accomplishing my goal - but I wondered - how is this possible/ They install a chain on my bike that they say they don't have the proper joining thingee for. So I walked to the next bike store (Bike Boom). I went in and asked for a KMC 1/8th missing link - and they had it. Looked completely different from the one that was on my chain. The pin length was different as well - when you take a half of the magic link I had and the double pin portion of the "missing link" and hold them together. I went back into the store and asked - are you sure this is right - this looks completely different from what I had. i had the chain in my bike basked outside the store. The associate came out with me, looked at what I had and said - you have a multi-speed (derailleur) 3/32th link on your chain - that is not the right one. The one I gave you is the right one! Turns out he was right. I installed the chain with the new link he had given me - and all the problems I had before seem to have disappeared. No chain drops anymore. No funny noises/"klonck"s. No (extreme) sensitivity of chain tension apparently related to chain drops anymore - now apparently trouble free operation. This also explains why the link failed and the way it failed and the answer of the attended of not having such a link. So they use the chain and then use a different link for different chain types that kind of initially kind of fits as in it seems to join the chain together, but then causes a lot of operational trouble and prematurely fails. The combined time I wasted with dealing with these failures like chain drops over this 7 month period is probably a day's worth - including the time I went back to the store and reported that something doesn't seem right; I now frequently have problems I didn't have before. To get a bullshit answer and would have incurred additional cost for "bogus" follow ups if I had gone for it.

Had an excellent bike fit experience with Ed Sassler. In addition to adjusting my cleats and bike…read moreso everything fits correctly and I'm using the right muscles, he explained a lot about the relevant biomechanics, which was both interesting and helped me know what to keep an eye out for in the future. The bike fit also included in-depth pedaling instruction and Ed picked up some bad habits I had and helped me learn what it feels like to have my center of mass in the right place. I came in experiencing shoulder pain during long rides and after the fit session that's almost completely gone away from the combination of adjustments and instruction. Definitely recommend getting a bike fit with Ed for cyclists of any level.

My road bike fit with Ed Sassler was superb. I'm return to cycling after a ski crash, and he was…read morevery thorough in problem solving how to accommodate my torn hip labrum and many asymmetries. I'm now cycling within my range of motion and training far more comfortably. He's also a phenomenal educator -- I left the session a better cyclist.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Quality shop, from kids bikes to beach cruisers to serious all-day bikes…read more Everyone on staff is friendly. Sales staff are knowledgeable and ask all the right questions to establish what you want. No high pressure or "you need this..." kind of approach. Service is spot on. Had difficulty shifting to the top cogs on the rear cassette and their mechanic Chris was very thorough. He checked the chain length, the cassette teeth and the shifter itself and the stop screws. It was a bent derailleur hanger. He had it fixed in under ten minutes. Strong recommend.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!