A brief stop to see if the nice folks could take a look at my ebike and perhaps replace the bent…read moresprocket. Friendly, helpful but they did not have the part in stock. They were sure that they could get it done in two weeks, which is nice but in two weeks I'll be three states from here. Bummer but they were very nice about it. [Review 18413 overall - 1133 in Massachusetts - 1935 of 2022.]

would like to add to my original review.. went in to speak with mary about updating my bike.. have…read morea top of the line aventon ramblas.. needed something with a throttle etc.. spoke with her about trading my ramblas in, it was showroom clean with only 94 miles on it in the limited edition color.. with a smoke but rudely she responded with-- well we don't take trade ins on bikes that weren't purchased here!! i thought wow ok!! i left and went to norms bike shop up in keene nh and purchased TWO new aventon from him.. no sakes tax and no setup fees which at horizon would have been 300$ for two bikes plus 250$ in sales tax.. norms will be getting my business from now on. very polite, friendly and easy purchase!!!!

Poor on line and phone response from customer service…read more Broken promises on optional warranty refund, extra shipping costs when promotions and on line offer indicated FREE shipping and inadequate instruction manual requiring professional assembly and out of pocket costs. Would not recommend this Company, its products or services. Very unhappy with repeated attempts to resolve on going issues since June 2018. negative star rating. Wayne S. Orlando Fl

I have purchased a recumbent bike from these people and did I get the run around do not pay these…read morepeople with a CK. they will abuse your trust they will con u they promised free shipping not true. The bike comes in in peices I had to find a bike mechanic to put it together it took 2 weeks for him to get to it by then your past there 7 day return policy when it was assembled there where parts missing and where broken it was thrown in the box and ship to me with out even a ck. list now I am stuck with a bike that can't be riden DO NOT BUY FROM THEM !!!!!

I can't thank matt smith at New EnglandTrim enough. First for the amazing job on the interior. But…read moremostly for correcting an issue that had nothing to do with his work. Matt being the guy he is went above and beyond to tape and protect the roll bar paint in my chevelle. But due to the cage not being prepped correctly the paint came off while I removed the tape. Matt could have told me to pound sand but instead told me to bring it to him and he would repaint the cage. It's really nice to work with people who care about your projects. This has been a dream of me and my dads for years and just as I thought things couldn't get any worse matt swooped in and saved the project. I honestly would never use anyone else but matt at New England Trim. Thank you again you don't know how much we appreciate what you did for us

I just had the headliner in my 2000 Jaguar XJR replaced by New England Trims, Inc. They were very…read moreprofessional and made the whole process very smooth. The windshield had to be removed and replaced after the installation of the liner. Lindsey coordinated with the glass company (Roy's) and they got the whole job done in less than 32 hours. They did an outstanding job on the headliner and thoroughly cleaned the interior. They were highly recommended to me by a local Body Shop. AND, I would highly recommend these people to anyone! The only downsides were waiting for an appointment (because they're in big demand), and my wife didn't like the smell of the adhesive after we picked it up. I should have waited a few days before taking her for a ride... All thumbs up!!!

I went once 10-12ish years ago because my brother gave me a bike and I needed stuff for it. He gave…read moreme a list with pictures and all I needed was someone to get them for me. The staff was smug and sexist. He goes, "you need to bring your boyfriend here." Needless to say he talked me out of riding motorcycles and I left. I never came back. I don't get how that place stays in business for this long.

Will in service was very attentive and was able to rebuild my Buddy 50cc scooter, which had a…read morewarranty.

Always friendly, willing to help, always makes me feel welcomed, always willing to give me tips on…read morehow to take care of my bike, overall a great store I would recommend you visit

From the owner: Good Tunes Bicycle Shop at 483 Breckwood Boulevard in Springfield, Massachusetts offers bicycle…read moreenthusiasts a diverse selection of high-quality bicycles and accessories to cater to every rider's needs.