I have been to this shop before to have 2 different electric bikes that was purchased while I was…read morein California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had them service it 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost and have me not pay. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back and he would try but no promises. That sent me down the street to another place. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind with Lectric e-bikes needing a fix - even a flat tire. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed with the 2 Glastonbury bike shops. I will post the details of their service (the other 2 that turned me down). One on Main Street I gave 2 stars because I feel that they at least they may have helped me but I don't want to beg for someone to service a very easy install that took 30 min. Thankfully, there are companies like pedal Power, that will be around longer than these mom and Pop shops that just want a quick buck. For them, I would just suggest give me a price that says I don't really want to do the work and at least it's my choice but they wouldn't even do that. Again shout out to Steve at Pedal power in Vernon.

I don't usually leave reviews, but I won't be giving this shop my business again…read more This started back in Fall 2024 when I brought my bike in for a full tune-up. It came back looking great, tight brakes, true wheels, smooth shifting. I was happy to pay the $185. I stored it for the winter and looked forward to riding it in the spring. When I pulled it out in the spring, the rear tire was flat. I wasn't sure how it happened since I hadn't even ridden it, but with a big bike trip planned in July, I wanted it fixed. Visit 1: In June I brought it in for a tube replacement. I paid $24 for a new tube and labor. The staff, mostly younger employees, were joking around and not fully focused. I overheard one say they nearly blew the tire by leaving it hooked up to the electric pump too long. By the time I got home, the tire was flat again. Visit 2: I returned a few days later. They said the tire liner was the issue, so I paid another $24 for a new liner, another tube, and labor. Again, they nearly overinflated the tire -- one employee even joked, "That was a close one." Once again, the tire was flat when I got home. Visit 3: This time, they said the liner had shifted and exposed a spoke, which punctured the tube. I offered to just buy a new wheel, but they said it wasn't necessary and they could fix it. I left the bike overnight and told them I'd only pick it up if the tire held air. The next day, it didn't. They did more work, sanding spokes, and eventually got it to hold air. But when I picked it up, the wheel was no longer true and rubbed against the brakes -- and I still hadn't ridden the bike once since I got the full tune up in the fall. At this point, I was frustrated. I told them to just put on a new wheel -- but I wasn't paying full price since the damage clearly happened in their shop. I'd already spent over $200 and still didn't have a rideable bike. Visit 4: The day before my trip I paid $91 for a new wheel and labor and took the bike home. The next day, while loading it onto my car rack, I saw that now, the front tire was flat. So either they swapped the faulty rear tire to the front out of spite for me asking for a discount, or they made the same overinflation mistake again. I cannot trust this shop to do basic repairs. After spending over $300, the bike was never rideable and I had to borrow a bike for my trip. I'll be taking it elsewhere to fix the front tire. I'd strongly recommend finding a more professional, reliable bike shop.

Great Service! When we moved into thìs area, we needed to get skis for my son and myself and they…read moredid and still do an excellent job making sure we got the right fit & ski equipment. Very friendly and professional service by experienced assistants! Over value I worth it these days - getting good service and leaving excited to ski or bike is worth it!

we came in just for a couple of things to be turned up and they charged us close to $100. pretty…read morehigh priced for these kinds of things. also the way they told us and made us feel bad for starting the work was unnecessary. will not come back

Quality shop, from kids bikes to beach cruisers to serious all-day bikes…read more Everyone on staff is friendly. Sales staff are knowledgeable and ask all the right questions to establish what you want. No high pressure or "you need this..." kind of approach. Service is spot on. Had difficulty shifting to the top cogs on the rear cassette and their mechanic Chris was very thorough. He checked the chain length, the cassette teeth and the shifter itself and the stop screws. It was a bent derailleur hanger. He had it fixed in under ten minutes. Strong recommend.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!

This review is for the new Longmeadow locattion…read more A friendly local shop, solid service, and a welcome addition to our Shaker Road Shopping Plaza Colorado Bike & Ski on Shaker Road Stopped into Colorado Bike & Ski, right where Armata's Market used to be on Shaker Road, and the experience was excellent. This was my second visit, and both times the staff took good care of me. During their soft opening, they tuned up our bicycles and did quality work at a fair price. This week, I needed a few pedal bolts loosened to make bike transport easier. They had me stop in, fixed it quickly, and sent me on my way. The staff was friendly and knowledgeable. They showed me some impressive new bikes, including cool electric models and one with eye-catching balloon tires. This time of year, the focus is clearly skis. They had plenty of ski gear and cold-weather clothing on display, ready for winter. I missed the grand opening, but the service won me over anyway. Colorado Bike & Ski 901 Shaker Rd, Longmeadow Old news, but still worth saying: welcome to town.

I recently ordered a new pair of Blizzard Rustler 10 skis, and this shop was absolutely fantastic…read moreto work with. They took the time to answer all of my questions, made sure my bindings were set up correctly, and really went the extra mile when they found out I had an upcoming ski trip. They had everything mounted and shipped out the very next day so I'd have them in time--service like that is hard to find. Communication was excellent, and the whole process was smooth from start to finish. Awesome shop, awesome people, and I wouldn't hesitate to buy from them again. Highly recommend!

1 star is too much unless you like getting ripped off, if that's the case then 5 stars. they did a…read moreservice on my bike and charged me for a K and N air filter. Told me I'll never have to replace it. One year later I go somewhere else for a service and guess what I end up buying? You guessed it. A new K and N air filter. They said the one I had was a Harley paper filter.