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    Alpine Haus

    4.5 (54 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Boot fitting!
    Florence W.

    Awesome staff! Good service. Great selection! I had a great experience here as a first time buyer! I've managed to avoid buying skis for over 10 years, and I was not looking forward to it. My friend and I stopped in to check out the place. Our guy "Chops" led us through the entire process... From measuring our feet for boots to a guided tour of the ski sales rack, he did a great job of teaching us about the equipment, while zeroing in on our experience level and price point. The best part was that he wasn't pushy at all - I honestly felt like he was making sure we had all the information we needed to make the right decision on our skis, bindings, and boots. Not to mention, I scored an awesome deal on skis from last season! We did happen to visit on a Sunday afternoon right before ski season, so it was definitely busy! I'd recommend going on a weeknight, as the ski area can get crowded on the weekend. Otherwise, awesome though! The skis and boots have been great so far!!!!

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    3 years ago

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    4 years ago

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    4 years ago

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    Crystal N.

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    7 years ago

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    Crystal N.

    Thank you for the review Kayla! Glad we could help you with your gear!

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    6 years ago

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    9 years ago

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    11 years ago

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    4 years ago

    Another great job by the Alpine crew! Z was awesome fitting my girls with their snowboard rentals!! Thank you!!!

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    15 years ago

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    11 years ago

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    16 years ago

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    8 years ago

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    12 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Alpine Haus

    Review Highlights - Alpine Haus

    I went in to get new boots and was very happy with the service and time the boot fitter took to find me the right pair to fit my skiing level.

    Mentioned in 3 reviews

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    Bob's Sports Chalet - Perfect gloves, tried them on my son with the tags off and they won't take them back!

    Bob's Sports Chalet

    (90 reviews)

    $$$

    Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

    Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

    Bob’s Sports Chalet

    Bob’s Sports Chalet

    (15 reviews)

    Very wide selection of specialty sports gear, paired with a knowledgeable and helpful staff. Went…read morein to get fitted for ski boots and had a great experience.

    This experienced happened in December and I gave the company a good period of time to respond to me…read moreand they haven't, so I'm putting my warning out to any new potential shoppers. TLDR: They do not put the proper prices on their tags so when you arrive at the register they expect you to pay a higher amount than indicated on the tag because they have to "go by the price in the system." They hands down have one of the best ski/snowboard apparel selections in all of CT, but with shady pricing like this, I'll take my business elsewhere. In the end I found the same items I was looking for at a place in PA. This is my email complaint: "I just spent about an hour and a half in your Avon store. I had a wonderful experience with the gentleman helping me decide between two different sets of ski pants and jackets. After working it through with him to decide on the final choices I went to the register. I purchased pants and a jacket totaling $620 then I realized that the jacket came up priced at $60 more than it should have. The tag on the jacket says $300 and your system said $360. The person who was ringing me out would not honor the $300 price as shown on the tag. As a result, I returned the entire order. And I'm very disappointed in my experience. I've purchased from you before and I appreciate the large selection of options that you have and I'm really disappointed that because the price was not marked appropriately that I would be the one that would take the hit and not you.

    Alpine Haus - skishops - Updated May 2026

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