my family and I have bought at least three mountain bikes over the years and had all are bikes work…read moreon there . I will be buying another mountain bike from Tom in the near future. Thank you Tom Andy Hebert

I've been dealing with Tom for years now. He remains folksy, knowledgeable and helpful. I like to…read morestop in just to tell him hi. Recently I referred two friends; one a young man, the other an older woman. Tom spent time, treated each as an individual, getting to know what they needed in a bike. Both came away satisfied with their new bikes and very happy with the way Tom does business. I knew they would.

I have been to Plaine's many times and am always happy with the quality of service provided. A…read moregreat ski and bike shop that cares about their customer experience. Best prices around. If they don't have an item they will tell you where to go to get it. I cannot recommend this place enough.

Jacob helped us all get geared up!! Every staff member in there greeted us and offered to help…read more Jacob was super knowledgeable and so nice. My husband got a jacket and bibs, a ski boot bag for our daughter and a snowboarding bag for myself. We will definitely be back!!

I must keep this simple otherwise I will end up writing a book here. The short version here is…read more.. This was probably the best experience I've had buying anything that cost $100 or more. This includes anywhere online as well. Dave C. (the owner) treated me like a long lost brother he had never met before and, well... I'm practically dumbfounded by the hospitality afforded by this man. I could not be happier or more impressed with the purchase and service from him and the cool folks that work for him. They all know what they are talking about and what they're doing and if you are in the market for anything they sell, don't even hesitate because you are just wasting time. And you're so very welcome in advance! I can't understand how anyone would be disappointed doing business there I'm Buck and thanks again Dave and crew!

Friendly and helpful staff. Great bikes Set us up on great…read moretrails with all the safety equipment we needed.

Amazing bike shop. Customer service is excellent. It's in a great location of Delmar. Bikes…read moreavailable for all ages and different types available. Hoping to purchase a Huffy bike for the summer time.

Great service, and products infused with a sense of humor! Very knowledgeable staff and long…read morestanding in the community

Soon I will be turning 70, and all three of my boys have bikes. I decided to get an e-bike to keep…read moreup with them and explore all over Berkshire County. The sales staff at BB&B were super helpful and listened to my plans for using the bike on different terrain. They also made sure I was comfortable with how to operate and maintain the bike. I needed a number of items like a phone holder, water holder, helmet, and more. But they made some really good suggestions based on what I needed. Plus, I got a discount when I bought the bike accessories with the bike, which saved me even more money. I also checked out two of their other locations, and each one had a great selection of bikes and a nice space for bike repairs. In GB, I spoke to one of the techs about parts inventory and turnaround time, and I was really impressed with all of the answers. Look, there's always going to be a cheaper place to buy something, but I want to pay a fair price to a company that won't let me down when I need to maintain my bike.

Most bizarre customer service. Nobody around to ring up a simple purchase, i.e. a bike pump. Had to…read morewalk out after waiting around for 15 minutes.

A brief stop to see if the nice folks could take a look at my ebike and perhaps replace the bent…read moresprocket. Friendly, helpful but they did not have the part in stock. They were sure that they could get it done in two weeks, which is nice but in two weeks I'll be three states from here. Bummer but they were very nice about it. [Review 18413 overall - 1133 in Massachusetts - 1935 of 2022.]

would like to add to my original review.. went in to speak with mary about updating my bike.. have…read morea top of the line aventon ramblas.. needed something with a throttle etc.. spoke with her about trading my ramblas in, it was showroom clean with only 94 miles on it in the limited edition color.. with a smoke but rudely she responded with-- well we don't take trade ins on bikes that weren't purchased here!! i thought wow ok!! i left and went to norms bike shop up in keene nh and purchased TWO new aventon from him.. no sakes tax and no setup fees which at horizon would have been 300$ for two bikes plus 250$ in sales tax.. norms will be getting my business from now on. very polite, friendly and easy purchase!!!!

Needed a idler sheave for a Rans V Rex and the service and tech help I received @ The Spoke was off…read morethe charts. Many Thanks. Roland

This was my first experience with The Spoke and it was excellent!! Both the owner Paul and the…read moremechanic Damien were super easy to work with and both were exceptionally knowledge-able about e-bikes (which is why I chose to go to see them in the first place). Their work was excellent and price very reasonable considering the amount of time spent on diagnosing and working on the bike. I do have to say that they need more room in their shop....it's a bit crowded and seemingly disorganized. However, if you get past that, you won't be sorry if you use them for mechanical issues ...or even to buy a new bike or piece of equipment. Just a note...THE TIME FOR THEIR HOURS ON THIS WEBSITE IS WRONG. THEY DON'T OPEN UNTIL 12 NOON!!! not at 10 as listed.

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.