Laziest employees ever. Walked the entire store trying to find someone. Three were up at the…read morefront. Two met my eyes and walked away from the nothing they were doing, pretending to do something else. Lack of courtesy and enthusiasm. Hope I didn't interrupt their nothing too badly.

I place an online order from Dick's sporting goods, theirs websites was showing 3 units available,…read more I drove two hours just to pick up that tent from this location in Pittsfield MA, when I get there they just cancel my order. They told me that the system was not accurate Now I have wait 4 to 5 business to get my money back..

This sports shop is just top notch. They came highly recommended by my dad and once I walked in,…read moretheir customer service totally proved his glowing review right. I came in to drop off my snowboard for repair and after looking it over the next day, they told me the honest truth that it was a bit too of a complex repair for them to trust that it was stick long term. They suggested for the price it would cost to make it perfect, given the year of the board (2017), I'd be better off getting a new board and pocketing the difference. I appreciated how up front they were and headed their advice! I'll be running the board through it's final paces this season and getting a new one come spring. Even beyond repairs, this shop has it all. From kayaks to climbing gear, skis to paddle boards, they've got everything you need to enjoy the outdoors for all four seasons.

Really pleased I remembers this shop, so I could order a baseball cap unavailable elsewhere. (It…read morewill replace a favored cap.) And it's on the way!

I popped in today on a whim to see what they had and was blown away by just how great the inventory…read morewas and how reasonable the prices were. Everything from sneakers, to coolers, to life jackets, to DVDs! This should be the first stop if you need anything sporting or exercise related.

Tremendous selection of second hand spring goods and other items. Well worth there visit,…read moreespecially if you are trying out a new sport or buying for growing kiddos.

The guys at Avid Sports are wonderful. They have fair prices and don't try to oversell you. They…read morewere great with my 9 year old son when we were getting his bow fixed recently. I will definitely be shopping there again.

I haven't shopped inside the store since 2009, and I haven't lived in the area since 2011, but it…read morehasn't stopped me from going back to The Garden for all things snowboarding! They bought my first board from them in 2001, and have continued to buy anything I can from them because of the customer service and care for their community. Bill and his staff have always been so helpful in guiding me in my purchases to ensure I get the best equipment for my needs. I am working with Bill right now to purchase a new board from them even though I live in Scottsdale, AZ now. He's been great steering me away from companies that aren't producing great stuff anymore, and introducing me to better options that I will enjoy more. I really can't say enough great things about The Garden. I will ALWAYS buy my gear from them as long as I can. Thanks Bill and Team!

I was on a mission to find a very specific bike and came across this place online. Which happened…read moreto have the exact bike I wanted. After having some issues with shipping online.. I called the store and spoke to a gentleman who had the manager call me to troubleshoot. Luke was amazing. He went above and beyond what I expected to ship me a bike to where I am in California. I only wish I wasn't across the country so I could go in person to thank him for everything he did to get me this bike. I would gladly purchase more bikes from The Garden.. not only to support a small business but because of the wonderful experience as well!!

I have been to Plaine's many times and am always happy with the quality of service provided. A…read moregreat ski and bike shop that cares about their customer experience. Best prices around. If they don't have an item they will tell you where to go to get it. I cannot recommend this place enough.

Jacob helped us all get geared up!! Every staff member in there greeted us and offered to help…read more Jacob was super knowledgeable and so nice. My husband got a jacket and bibs, a ski boot bag for our daughter and a snowboarding bag for myself. We will definitely be back!!