I haven't shopped inside the store since 2009, and I haven't lived in the area since 2011, but it…read morehasn't stopped me from going back to The Garden for all things snowboarding! They bought my first board from them in 2001, and have continued to buy anything I can from them because of the customer service and care for their community. Bill and his staff have always been so helpful in guiding me in my purchases to ensure I get the best equipment for my needs. I am working with Bill right now to purchase a new board from them even though I live in Scottsdale, AZ now. He's been great steering me away from companies that aren't producing great stuff anymore, and introducing me to better options that I will enjoy more. I really can't say enough great things about The Garden. I will ALWAYS buy my gear from them as long as I can. Thanks Bill and Team!

I was on a mission to find a very specific bike and came across this place online. Which happened…read moreto have the exact bike I wanted. After having some issues with shipping online.. I called the store and spoke to a gentleman who had the manager call me to troubleshoot. Luke was amazing. He went above and beyond what I expected to ship me a bike to where I am in California. I only wish I wasn't across the country so I could go in person to thank him for everything he did to get me this bike. I would gladly purchase more bikes from The Garden.. not only to support a small business but because of the wonderful experience as well!!

left a 1 are review on Google and was told that they won't fix my bike now. a month later and still…read morenothing has been done to my bike. Very condescending and unwillingl to see my side/ be helpful

Rented from the Cheshire location- great place, right next to Cheshire Reservoir and the…read moreAshuwillticook train. Manager was very nice, funny. Great ride around the area, with beautiful views. Bikes were in good condition and ready to go. Recommend the location- we will be back there.

Big thanks to Tim and the crew at Tomhannock Bicycles. I ordered my bike direct from Specialized…read moreand honestly wasn't expecting a whole lot of service when I picked it up. I was pleasantly surprised to have Tim spend around an hour with me going over all the features and care for my new bike as well as ensuring everything was dialed in for me before I left. Best of all, I was invited to ride on their trails. You simply can not beat the level of care and love for the sport that Tim has. I will definitely be taking my bike to them for future work and tune-ups. Definitely recommend Tonhannock Bicycles for all your bike needs.

I needed some particularly specialized help, and these guys did the research, figured it out, and…read moretook care of it very quickly. I was out on the road before I even knew it. And then they were so friendly, I had trouble getting away from the shop!

I stopped by one of my favorite stores in the Berkshires yesterday, and it felt quite nostalgic to…read morebe back. For quite some time, I used to come here with a friend or by myself, pick up a complementary map of Kennedy Park, and go for a little hike. The entrance to the park is right at the store's parking lot, which makes it especially convenient. The map shows the different trails throughout the park, and I would choose one and enjoy a leisurely hike. A nice lady warmly greeted me when I walked in. I browsed around the store for a while but didn't end up purchasing anything this time. I did notice their wonderful selection of hiking shoes displayed along the back wall, which caught my attention. Over the years, I've purchased quite a few items from this store, so it was nice to return and browse once again. It was wonderful to revisit a place that brought back such pleasant memories of those hikes, as well as some enjoyable shopping experiences over the years.

This sports shop is just top notch. They came highly recommended by my dad and once I walked in,…read moretheir customer service totally proved his glowing review right. I came in to drop off my snowboard for repair and after looking it over the next day, they told me the honest truth that it was a bit too of a complex repair for them to trust that it was stick long term. They suggested for the price it would cost to make it perfect, given the year of the board (2017), I'd be better off getting a new board and pocketing the difference. I appreciated how up front they were and headed their advice! I'll be running the board through it's final paces this season and getting a new one come spring. Even beyond repairs, this shop has it all. From kayaks to climbing gear, skis to paddle boards, they've got everything you need to enjoy the outdoors for all four seasons.

Visiting from Vegas. Rented 4 eBikes for the family. We biked for over 5hrs, using one of the most…read moreserene biking trails we could find. Using Greenway, we went from the Quadrini Bike Shop past Amherst to Bechertown. Saw baby cows, ponds, acres of farm land, and the most beautiful countryside views anyone could ask for. THANK YOU QUADRINI!!!

I'm so glad we found Quadrini Electric Bicycles! My wife and I rented some electric bicycles so…read morethat we could ride from Northampton to Amherst. Bob and his staff couldn't have been more helpful. They have a variety of different high quality bikes, helmets, locks, and even a bike bag so we didn't need our backpack. They are located right on the bike trail, which is super convenient. We rode from Northampton to Amherst for lunch and made a few stops along the way. The trails are great by the way. It was a 90 degree day, so having pedal assist was not only fun, but a much needed break. This means riders of all skill/fitness levels can enjoy the trails. If you're in the market for an electric bike or simply want to try one, you have to try Quadrini Electric Bicycles.

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

I so far have only had positive experiences here and their technicians are very knowledgeable. They…read morerecently fixed a problem with my chain and derailleur and have helped me on numerous other occasions.

Soon I will be turning 70, and all three of my boys have bikes. I decided to get an e-bike to keep…read moreup with them and explore all over Berkshire County. The sales staff at BB&B were super helpful and listened to my plans for using the bike on different terrain. They also made sure I was comfortable with how to operate and maintain the bike. I needed a number of items like a phone holder, water holder, helmet, and more. But they made some really good suggestions based on what I needed. Plus, I got a discount when I bought the bike accessories with the bike, which saved me even more money. I also checked out two of their other locations, and each one had a great selection of bikes and a nice space for bike repairs. In GB, I spoke to one of the techs about parts inventory and turnaround time, and I was really impressed with all of the answers. Look, there's always going to be a cheaper place to buy something, but I want to pay a fair price to a company that won't let me down when I need to maintain my bike.

Celebrating forty years operating, Laughing Dog Bicycles carries this long history in their repair…read moreshop and sales floor. Downstairs and upstairs is a quiet drop-in space for bike sales, bike accessories, bike publications, bike supplies, and bike repairs. I brought two bicycles here for repair, one that as more of a child's toy instead of a bicycle industry piece, and another. Both needed some minor repair and upkeep, which Laughing Dog did for an affordable price for each bike, and included a safety inspection. Walking into their bicycle shop was half the treat, as they were done with the repairs within only a day. Settled in the back lot alley, with parking and two one-way driveways for in and out, Laughing Dog uses their space with a savvy of years. This is something they provide that a place which only "sells" or repairs bicycles probably can't offer you, and which I believe is common to the bicycle workshops of western MA. I had the impression that I could ask about local bicycling trails, bicycling races, bicycling events, bicycling tournaments, bicycling tracks, bicycling stars, bicycling history, and on and on, and get whatever insight I needed. Their sales floor wasn't jam-packed, and was navigable with the large variety of bikes on their sales floor as well. Bicycles ranged from entry level bicycles to professional, tourney, and off-road bicycles. However, their floor had such a variety, it makes me imagine the variety of customers they've helped over the decades. The variety of bells they have on a handlebar by the register add a cute little touch of bicycling history and options for noisy alarms. I found this place as such a treat to visit, I might as well consider it more than where bike experts meet, I would want to visit it for bicycle history and expertise in the local area.

Charged me $40 to adjust one brake pad, first and last time for sure.read more

If you're looking for a good bike this coming spring, look no further than Berkshire Vintage…read moreTreasures. Rich is great at taking older bikes and making them just like new. Today I bought a beautiful bike with so many features - a portable air pump, rear holder for a basket if I go shopping during a ride, a very comfortable seat he chose and fitted just for me, 8 speeds, a beyond-cool retro frame from the 1960s in excellent condition ... and it FOLDS IN HALF! *grins*. No need for an expensive bike rack to get the bike from place to place. All this he sold me for less than the wholesale price of the bike - if you could even find others like it! Rich also helps disadvantaged families with bikes from time to time. He delivers - excellent like-new bicycles, extremely low pricing, and he's generous to people who need it to boot. Everyone - check this guy out!! -Susan Doerr

I have been to Plaine's many times and am always happy with the quality of service provided. A…read moregreat ski and bike shop that cares about their customer experience. Best prices around. If they don't have an item they will tell you where to go to get it. I cannot recommend this place enough.

Jacob helped us all get geared up!! Every staff member in there greeted us and offered to help…read more Jacob was super knowledgeable and so nice. My husband got a jacket and bibs, a ski boot bag for our daughter and a snowboarding bag for myself. We will definitely be back!!