Big thanks to Tim and the crew at Tomhannock Bicycles. I ordered my bike direct from Specialized…read moreand honestly wasn't expecting a whole lot of service when I picked it up. I was pleasantly surprised to have Tim spend around an hour with me going over all the features and care for my new bike as well as ensuring everything was dialed in for me before I left. Best of all, I was invited to ride on their trails. You simply can not beat the level of care and love for the sport that Tim has. I will definitely be taking my bike to them for future work and tune-ups. Definitely recommend Tonhannock Bicycles for all your bike needs.

I needed some particularly specialized help, and these guys did the research, figured it out, and…read moretook care of it very quickly. I was out on the road before I even knew it. And then they were so friendly, I had trouble getting away from the shop!

my family and I have bought at least three mountain bikes over the years and had all are bikes work…read moreon there . I will be buying another mountain bike from Tom in the near future. Thank you Tom Andy Hebert

I've been dealing with Tom for years now. He remains folksy, knowledgeable and helpful. I like to…read morestop in just to tell him hi. Recently I referred two friends; one a young man, the other an older woman. Tom spent time, treated each as an individual, getting to know what they needed in a bike. Both came away satisfied with their new bikes and very happy with the way Tom does business. I knew they would.

I brought my new e-bike on for a once over, which Andrew, the shop manager, was kind enough to do…read moreright away at no cost. I asked about some of the e-bikes they had for sale. Later that day, I brought my wife in to test ride one. She enjoyed it so much, we bought it on the spot. I'd known about Vermont's financial incentive programs and asked about them. Apparently there was some confusion about how it worked, and I left thinking I had to apply for a rebate, but in fact it's a voucher program. That meant I had to apply for the voucher, then use it towards the purchase of an e-bike. I contacted the state's program and was told I had no recourse. I called the shop and spoke with Andrew, who was very apologetic, offered a solution that met with our satisfaction. What it came down to is that I can get an e-bike anywhere in Vermont. It's the customer service that will bring me back, time after time.

Giving this two stars (as opposed to one) only because the guy was relatively nice when he finally…read moregot to me. Walked in this morning with the intention of buying a bike and let the clerk know that that's why I was there. I told him that I wanted to look at some bikes with him as soon as he got a chance. He then proceeded to wait on other people who came in after me and I finally had to remind him that I have been waiting 20 minutes to look at a bike. After the weight and then basically told that they have very limited stock and if I wanted The kind of bike he would recommend for me that I would have to order it out of a catalog, site unseen, and I would own the bike even if it didn't suit me when it arrived. As someone who's not an experienced bike rider that just seems ridiculous. Anyway, I'm sure if you are a very experienced bike rider and know exactly what you want this place is fine. For beginners or people who haven't ridden for a long time...not so much.

I had my bike repaired there. The rear deraileur needed to be reassembled and reattached. The…read moreentire deraileur fell off my bike on my next ride. I was on vacation in VT. I took it to the store there, they showed me how it had been incorrectly reassembled and I took a photo. If the problem had happened while I was at any kind of speed, it could have resulted in serious injury. After ignoring my voice mail, I had a hard time getting him to look up from a magazine he was flipping through when I went by the store today. He refused any compensation for the bad repair, saying that I should have called him the day his repair failed -- I was in Vermont and it was not a day he is open! Even after showing him the photograph he refused to acknowledge his mistake. The repair was only a little over $40, so the compensation I was asking for was a pittance. So, he's sticking to his policies and has earned this 1 star review. Don't go there.

Basically bicycles may be a good trike shop, BUT THE OWNER should never be able to speak the word…read morebicycle. He has no idea what he is talking about and his customer service sucks. I traveled over 25 miles, after calling him and him telling me he had what I was looking for, it was t even close. And even when i was there he couldn't even listen to what I needed. As his web site says we know bikes he surly doesn't know bicycle parts or how to listen. I will never go there again and will never recommend basically bicycles. Good luck to anyone that goes there. do your own research because you will gather more information the. You would ever receive at basically bicycles.

Fantastic shop. well-curated and technical services are the best in the valley. I am truly picky…read moreabout who works on my bikes and Joe is one of the very best!

Best place to get a quality bike. Best service, not just bikes, Joe's has quality indoor trainers …read more Very Knowledgeable ,friendly . Just a great experience . Jane M

I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

These folks rock! I've been in several times before, and they're always helpful. I talked to them…read morelast week about bringing my bike in to get the brakes adjusted, they suggested calling early this week and they could fit me in. Well, I had a brake emergency last night... called fist thing this morning, brought it in half hour later, had breakfast down the road and picked up a few things at the market in town. Went back less than 90 minutes later, new cable installed, everything else in the brake system was cleaned up and adjusted, brakes working better than when the bike was new a year ago. On the way out I got some maintenance advice, and some suggestions for new tires. All for about $35. Most important for me as a daily bike commuter (ie my primary transportation), I know I can call them up and if at all possible they'll fit me in same day. Priceless! Thanks folks!

Greenfield's go-to shop for all things bicycle. Straight talk, honest prices.read more

Matt, his son Matthew, & Eric are the best! Great service & selection - come see their beautiful…read morenew shop on the Mohawk Trail in Greenfield, MA! My new Aventon Pace 4 is the perfect e-bike. Thanks guys!