This sports shop is just top notch. They came highly recommended by my dad and once I walked in,…read moretheir customer service totally proved his glowing review right. I came in to drop off my snowboard for repair and after looking it over the next day, they told me the honest truth that it was a bit too of a complex repair for them to trust that it was stick long term. They suggested for the price it would cost to make it perfect, given the year of the board (2017), I'd be better off getting a new board and pocketing the difference. I appreciated how up front they were and headed their advice! I'll be running the board through it's final paces this season and getting a new one come spring. Even beyond repairs, this shop has it all. From kayaks to climbing gear, skis to paddle boards, they've got everything you need to enjoy the outdoors for all four seasons.

Really pleased I remembers this shop, so I could order a baseball cap unavailable elsewhere. (It…read morewill replace a favored cap.) And it's on the way!

Great spot for outerwear. Beth made sure to go above and beyond when helping me purchase a…read morePatagonia rain jacket. Will return!

I have been shopping at Natures Closet since it was in Bennington. I followed it to Williamstown…read morewhen it moved and have seen numerous ownership changes. Somehow, the store doesn't think it necessary to distinguish between mens and womens apparel. Many womens athletic clothes don't use numeric sizes anymore, using S, M, L. It can be difficult to recognize that one rack has mens and the next one womens This morning I went there to get some shirts and a fall jacket. My shopping was interrupted by a saleswoman who asked me if I was looking for mens clothes. This after I had been in the store for a good ten minutes, mistaking some racks for mens and vice versa. I said I was. She then proceeded to try to explain where the mens clothes were. I didn't quite understand her and needed clarification, what racks are for men? For some reason, she took umbrage at my confusion and replied dismissively about one side of the store being for men. I asked if it included the wall racks. She said the right side of the store was for men, giving me the impression that helping me was low on her priority list. When I said, of course, all stores are men on the right and women on the left, another saleswoman chimed in with an "I beg your pardon." So I repeated myself. I had two shirts worth $200 in my hands and had come in prepared to spend at leadt that much, but after the attitude and treatment I received, I decided to buy what I had and leave. At the counter the saleswoman folded my shirts and then just stuffed them in the bag. I've been shopping here for nearly twenty years. Never again and I will tell everyone who will listen to me about this experience. Shabbiest treatment I've gotten from retail in decades.

They have a great selection on lots of stuff for the outdoors including camping, hiking, skiing…read moreetc. I always enjoy a stop here when walking downtown Saratoga.

The salesman we worked with was knowledgable and helpful. I as hesitant and he encouraged me to…read moretry the product because it could be returned if it didn't work. "Just keep the packaging." The manager refused and was particularly nasty. We are regular customers and are disappointed that one nasty manager could turn us off to a store . Never again!! Buyer Beware of policies and if a product does not work !!!!

The store is very clean, and the staff are both helpful and friendly. The interior has a cozy,…read morewelcoming atmosphere, and the layout is well-organized by brand. I appreciated the variety of brands they offered, even though the prices were on the higher side, but that's to be expected with these brands. I ended up purchasing a cute vest for the upcoming California winter. Overall, it was a great shopping experience.

What a wonderful place to stop at if you are looking to pick up any gear or clothing to keep…read moreyourself warm or prepared for outdoor activities both cold and warm. Everything seemed to be well organized. The options are a bit pricey but they are stylish and appropriate for outdoor use.

Would give this place 10 stars if I could! So helpful and kind!! We were traveling from NY back to…read morePA with an uncooperative bike rack. Nick came out in 90+ degree heat for quite a while on a busy weekend to help us get things right so we could get back on the highway. I was floored. Amazing customer service! Can't thank him enough. Though we are not in the area, I plan to use the online store to express my gratitude.

I'm new to paddling and needed good advice. I did not buy the canoe I ended up with here; found…read morejust what I needed used. But the guys here helped me out sizing the right paddle and finding a rack that worked for my car. Quinn went the extra mile and helped me install it on the car. When I need advice or gear, I will be back.

Laziest employees ever. Walked the entire store trying to find someone. Three were up at the…read morefront. Two met my eyes and walked away from the nothing they were doing, pretending to do something else. Lack of courtesy and enthusiasm. Hope I didn't interrupt their nothing too badly.

I place an online order from Dick's sporting goods, theirs websites was showing 3 units available,…read more I drove two hours just to pick up that tent from this location in Pittsfield MA, when I get there they just cancel my order. They told me that the system was not accurate Now I have wait 4 to 5 business to get my money back..

My five friends and I went up to Jiminy Peak Mountain for a three day ski weekend. The rentals on…read morethe mountain are not only expensive but the equipment leaves something to be desired, especially in terms of boot quality. I called ahead to reserve skis, filled out the form, and emailed it in. On arrival, we parked in a big parking lot right behind the shop, walked in, and saw ALL of our gear ready to go, name tags and all! The owner couldn't have been nicer or more helpful. He made sure the boots fit everybody, and we were out of there within 15 minutes. The shop is exactly 10min from the mountain. The quality of the boots and skis were incredibly. You could tell 'Ski Fanatics' really takes care of their equipment. I have never worn, let alone rented, such comfortable boots in my life. Most importantly, the boots were warm!! Warmth on the mountain is paramount, every skier understands colds toes. Once we got loaded up, John, the owner, told us to give him a heads up if we were going to return the skis after hours. He lives down the road and was willing to open up the shop if we needed to come in later. Finally, during the return process, John came out and helped us quickly unload all of our skies and gears. Overall, the whole process couldn't have gone smoother. It was a true 5 star experience, start to finish. I recommend Ski Fanatics for all of your ski needs. No one in our group rented snowboards so I can't speak to them.

Great, friendly service. Less expensive than renting on the mountain. Worth the drive. Four of us…read morewere in and out in about 10 minutes.

It's a small mom and pop sandwich bar in the back of the store. Coffee, beverages, baked goods…read moreoffered. We split a Turkey sandwich. Oh and a peanut butter cookie. Both ok, cookie was yummy. Convenient. Lady at the counter nice! A few tables to sit and eat. Convenient.

Stopped in for lunch and some Castle Rock souvenirs. Everyone couldn't have been nicer! The woman…read moreat the front desk was super helpful and knew exactly where I should go to sightsee. Lunch was delicious!

Absolutely no complaints, this shop is jam packed with countless quality name brand outdoor…read moreproducts from head to toe. Just to mention a few of my favorite durables: Carhartt, Levi's, Sorrel, North Face, Timberland, on and on. Talk about customer service, FREE POPCORN!!!! Staff are plentiful and extremely helpful. Value: Twenty percent discounts are common to see and the savings can be significant at the end of your shopping spree. The aisles are tight and no complaints here. Just know a smile and bright eyes go very well with a "pardon me." We missed seeing the seasonal kayaks, but never say never. Next season. Just remember, Sam's is a year round Outfitter and worth the trip.

A lot of stuff and good prices . A little thought to navigate within the store- so much stuff and…read moreso many people. Staff were very friendly and helpful

This is a Eastern Mountain Sports type store. Same basic premise but maybe with more name brand…read morepretty-expensive clothing and equipment. My only hang up with this store, which may not necessarily be their fault, is it is expensive. They do have a great selection of canoes and yaks. They also do rentals on some items so it's nice to be able to try things out before you buy.

Really excellent store for canoe and kayak sports... great selection of boats and one of the most…read morecomplete arrays of accessories and safety equipment you'll ever see. Complete selection of Thule and Yakima racks. Also, great selection of outdoor/mountain clothing, footwear, books, and hardware for cooking and climbing. No bicycle stuff, but that's pretty well covered by other stores in the Amherst/Northampton/Hadley area. Prices are normal, not super discount and not like a boutique shop either. We bought two kayaks there and they were good with the price. Been back many times. I prefer them over EMS because the have a bigger selection, and because when you buy there you're supporting a local business instead of a national chain.