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    Wildwater Outfitters

    4.5 (2 reviews)
    PriceyOutdoor Gear

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    Basically Bicycles

    Basically Bicycles

    3.0(8 reviews)
    16.9 mi

    I had my bike repaired there. The rear deraileur needed to be reassembled and reattached. The…read moreentire deraileur fell off my bike on my next ride. I was on vacation in VT. I took it to the store there, they showed me how it had been incorrectly reassembled and I took a photo. If the problem had happened while I was at any kind of speed, it could have resulted in serious injury. After ignoring my voice mail, I had a hard time getting him to look up from a magazine he was flipping through when I went by the store today. He refused any compensation for the bad repair, saying that I should have called him the day his repair failed -- I was in Vermont and it was not a day he is open! Even after showing him the photograph he refused to acknowledge his mistake. The repair was only a little over $40, so the compensation I was asking for was a pittance. So, he's sticking to his policies and has earned this 1 star review. Don't go there.

    Basically bicycles may be a good trike shop, BUT THE OWNER should never be able to speak the word…read morebicycle. He has no idea what he is talking about and his customer service sucks. I traveled over 25 miles, after calling him and him telling me he had what I was looking for, it was t even close. And even when i was there he couldn't even listen to what I needed. As his web site says we know bikes he surly doesn't know bicycle parts or how to listen. I will never go there again and will never recommend basically bicycles. Good luck to anyone that goes there. do your own research because you will gather more information the. You would ever receive at basically bicycles.

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    Wildwater Outfitters - outdoorgear - Updated May 2026

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