Charged me $40 to adjust one brake pad, first and last time for sure.read more

Outstanding service and friendly manners. This place will take excellent care of you and your bike!read more

These folks rock! I've been in several times before, and they're always helpful. I talked to them…read morelast week about bringing my bike in to get the brakes adjusted, they suggested calling early this week and they could fit me in. Well, I had a brake emergency last night... called fist thing this morning, brought it in half hour later, had breakfast down the road and picked up a few things at the market in town. Went back less than 90 minutes later, new cable installed, everything else in the brake system was cleaned up and adjusted, brakes working better than when the bike was new a year ago. On the way out I got some maintenance advice, and some suggestions for new tires. All for about $35. Most important for me as a daily bike commuter (ie my primary transportation), I know I can call them up and if at all possible they'll fit me in same day. Priceless! Thanks folks!

Greenfield's go-to shop for all things bicycle. Straight talk, honest prices.read more

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

I brought my old BMW R1100RS to Nova to have the clutch. I was recommended by and Old BMW mechanic…read morethat lives near me. I spoke to Bailey and she was truly excited to work on my bike. The work was fantastic, clean, done on time, extremely professional .And half the cost of the local BMW dealer. I was so impressed i recommend them to all my friends. Thank you!

I brought my 2015 Street Bob to Nova Motorcycles to replace a busted wheel bearing. When they…read morere-installed the rear wheel they failed to replace the bolts, loctite them, or bother to torque them down correctly. As a result, they worked themselves loose and eventually caught on my swingarm which caused my rear wheel to unexpectedly lock up at 35/40mph. I luckily did not dump my bike as I fishtailed to a stop but am even more fortunate that this did not happen while I was on the highway, in traffic, or in the middle of a corner. This reckless neglect easily could have cost me my life. It also ruined the new wheel they had just installed, destroyed the sprocket and belt, dented the belt guard, and damaged the swingarm. Lastly, it cost me over half of the month of September on my bike while they did the repairs. After owning up to their neglect they agreed to fix the bike but would not pay to have another mechanic look at it to get a second opinion or do the repair for me. So I was stuck having the same people who could have killed me doing the repair on their own incompetent work. As you can imagine, this makes it very difficult to have much confidence in the safety of my own bike and has put a real damper on riding. Throughout the entire ordeal they acted with indifference and treated me like I was being a nuisance. They tried to reuse the same damaged swingarm even though I made it perfectly clear that everything damaged due to their neglect needed to be replaced. I didn't realize until I got the bike home that they didn't even replace the dented belt guard. When I requested the name of the mechanic for my report to the AGO they outright refused to give it to me. The mystery mechanic, their "Harley guy" still had his job when I went to pick up my bike. As I left they actually had the nerve to tell me not to come back. Disgraceful. For your own safety, do not give Nova Motorcycles your business.

Visiting from Vegas. Rented 4 eBikes for the family. We biked for over 5hrs, using one of the most…read moreserene biking trails we could find. Using Greenway, we went from the Quadrini Bike Shop past Amherst to Bechertown. Saw baby cows, ponds, acres of farm land, and the most beautiful countryside views anyone could ask for. THANK YOU QUADRINI!!!

I'm so glad we found Quadrini Electric Bicycles! My wife and I rented some electric bicycles so…read morethat we could ride from Northampton to Amherst. Bob and his staff couldn't have been more helpful. They have a variety of different high quality bikes, helmets, locks, and even a bike bag so we didn't need our backpack. They are located right on the bike trail, which is super convenient. We rode from Northampton to Amherst for lunch and made a few stops along the way. The trails are great by the way. It was a 90 degree day, so having pedal assist was not only fun, but a much needed break. This means riders of all skill/fitness levels can enjoy the trails. If you're in the market for an electric bike or simply want to try one, you have to try Quadrini Electric Bicycles.

Rented from the Cheshire location- great place, right next to Cheshire Reservoir and the…read moreAshuwillticook train. Manager was very nice, funny. Great ride around the area, with beautiful views. Bikes were in good condition and ready to go. Recommend the location- we will be back there.

They are an old-school, fully stocked "outdoor" store that harkens back to an era of local stores…read morethat seem to disappear, victims of REI's and Big Boxes, where staff are likely to be completely clueless about what they are selling. I stopped in for some gels and air canisters for my bike bag, and bent the ear of one of the bike shop employees who was more than happy to talk bikes. The store is a fly fisher's dream ( or money trap because of how much stuff they have!) - they are fully stocked with Skis ( even in summer!) - Bikes, Kayak/Canoe gear, hiking gear, camping gear - and topped with a knowledgeable staff. Worth a visit, worth supporting.

We drove up to Massachusetts to rent a snowboard for my daughter. Unfortunately, the place we…read moreoriginally planned to visit was closed due to the the big E. However, we found another store nearby and decided to check it out. They were having a sale and were offering discounts on last year's products. We spoke with a gentleman on the second floor who helped us find the right snowboard, bindings, and boots while staying within our budget. We were able to walk away with everything we needed at a reasonable price, and my daughter is very happy with her new gear!

They don't stand by their equipment. Rented skis for the…read moreseason that were defective - one ski literally split lengthwise. I could see inside that it was being held together by glue, and was probably unsafe to use in the first place. My family was on vacation so we were forced to buy a used pair for my son so that his trip wasn't ruined. When I returned the skis the store refused to refund any of our money, gave me an attitude, and blamed it on my beginner-skier son. Do yourself a favor and take your business elsewhere.