I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

Great local Specialized bike outfitter. Amy Caldwell is great. Aiden has quickly fixed any issues…read morewith my bike, which given the rough mountain terrain in Southern Vermont, has been a God send!

I have been a patron of the Westhill shop for many years.The shop has been a supportive and…read morewonderful place to not only purchase amazing Cycling and skiing gear but to have that gear maintained and serviced always with a smile and a wonderful conversation. The staff at the shop are very knowledgable and helpful and the best bike and ski fitters around! They make sure you are on the right equipment for you and are fit to that equipment for maximum performance and comfort. Fun and Friendly expert service! And a great selection of clothing and accessories for your sport of choice!

Celebrating forty years operating, Laughing Dog Bicycles carries this long history in their repair…read moreshop and sales floor. Downstairs and upstairs is a quiet drop-in space for bike sales, bike accessories, bike publications, bike supplies, and bike repairs. I brought two bicycles here for repair, one that as more of a child's toy instead of a bicycle industry piece, and another. Both needed some minor repair and upkeep, which Laughing Dog did for an affordable price for each bike, and included a safety inspection. Walking into their bicycle shop was half the treat, as they were done with the repairs within only a day. Settled in the back lot alley, with parking and two one-way driveways for in and out, Laughing Dog uses their space with a savvy of years. This is something they provide that a place which only "sells" or repairs bicycles probably can't offer you, and which I believe is common to the bicycle workshops of western MA. I had the impression that I could ask about local bicycling trails, bicycling races, bicycling events, bicycling tournaments, bicycling tracks, bicycling stars, bicycling history, and on and on, and get whatever insight I needed. Their sales floor wasn't jam-packed, and was navigable with the large variety of bikes on their sales floor as well. Bicycles ranged from entry level bicycles to professional, tourney, and off-road bicycles. However, their floor had such a variety, it makes me imagine the variety of customers they've helped over the decades. The variety of bells they have on a handlebar by the register add a cute little touch of bicycling history and options for noisy alarms. I found this place as such a treat to visit, I might as well consider it more than where bike experts meet, I would want to visit it for bicycle history and expertise in the local area.

Charged me $40 to adjust one brake pad, first and last time for sure.read more

If you're in southern New Hampshire and need a bike shop this is the one to go to. The places in…read moreConcord are uptight gatekeepers who won't have time for anyone spending less than 2k. The guys I met at The Wheel House however, were total champs. Very kind, chill and hospitable. I was only in for some minor maintenance, but they treated me very well. They seem to have an extensive Downhill Trail network right behind the shop too. Check this shop out.

The Wheel House has been so helpful and welcoming, I truly could not say enough good things. I…read moretrust them with all of my bikes, and the team works hard to help customers as much as possible. They were quick and transparent with all of my bikes, and I will be going here for the rest of my life. Love their trails too!!

Several bike and wheel repair visits under my belt here. Very good, informative, kind staff even…read morewhen busy. Repairs might be a bit pricey, but you know they're being done right, with a comprehensive explanation of what and why.

Purchased a pair of e-bikes this month! John and the staff were very helpful in determining which…read morebrand and model of bike would best fit our lifestyle & fun style! Ended up with Aventon Level2s. We haven't biked in years but jumped on these like we were 16 not 60 something! I feel we got a very good deal, great service & a place to have the bikes serviced with confidence.

We brought an old (20+ years old) to Andy, based on my brother-in-law's recommendation last fall…read more He was amazing. The gear shift was broken (it just fell off) and he found one from old bikes that he has and replaced it. It works great!!! He worked on it for at least an hour, fixing it all up. I asked him what we owed him and he said "20 dollars." I thought I didn't hear him correctly. This spry old guy knows his stuff from decades of working on bikes and is pragmatic and fair. Not many like him left. We felt so fortunate to have found him.

The owner invited me for a free estimate on a bike tuneup for a bicycle I purchased from a yard…read moresale yesterday. Other local places had a 2 week wait and were going to charge $49.50 without even knowing if the bike even needed a tuneup He got to work and made a few tweaks, gave me some advice, answered my questions and sent me on my way without charging a penny. Andy's has a new customer for life!

I have a ski house in West Dover for 12 years and tried all the stores around town. Bought…read moreequipment for my family (5 kids) and now grand children in multiple shops. You can probably find cheaper shops as I did years ago, but you will never find a better shop with respect to customer service and taking care of things they sell than First Trax. I used to buy equipment in Sports Odyssey but switched couple of years ago to First Trax and very glad I did. Bought a ski package from them last year and wanted to adjust boots today. Came over to the First Trax and they spent half an hour on adjustments no questions asked! BTW, they did excellent job and boots feel great now. Another great thing about First Trax is that they do seasonal leasing for kids. This is second year I get seasonal lease of ski package for my granddaughter and I am very happy with the service. They lease BRAND NEW equipment at the same price other shops charge for used packages and they changed boots in the middle of the season for my granddaughter twice. Great shop! Highly recommended.

Rented skis for a one day adventure. Staff was super helpful and hooked me up with a new set of…read moreAtomic Maverick. They were perfectly tunes and performed great of the packed surface at Mt Snow. The rate was super affordable. Also, they have almost everything you need for skiing. Thanks for helping me out.

What a pleasure it was today to meet Josh, and Andrew today. Great hang, super fun, totally…read moreknowledgable lads in love with music, and everything to do with bicycles. I tried a used foldable bike and it was ok, maybe, but reminding me of how uncomfortable biking has been for me, not liking a ten speed riding position, balancing, seat height, handle bars awkward to reach, all the things that make me prefer walking! It had 6 speeds but no way to switch the gears. So wanting to follow their enthusiasm and tweak the seat height and the handlebar position we chatted awhile about all kinds of fun things with music, and riding as new gear switches and cables and magic transformed this potential bike into a sweet ride. It felt like a different bike- smooth, easy, I actually said out loud, "I Love it, sold." I love that they're nearby and if the bike needs any adjusting I can bring it to them. They were so fun and kind. I will be back to visit just to say 'ello. Thank you my new friends!

I was able to walk in and get my flat tire fixed while I waited. The technician then took it for a…read moretest ride to make sure it was ok. The price was reasonable and they took good care of my bike. I highly recommend this shop. I'll definitely have my bike repaired there in the future. Its nice to have a good repair shop right downtown. I'm happy with the service I received

Honest , helpful staff good bike options customer satisfaction, well equipped bike gear .read more

Would not come here at all. Service people were mean and dismissive when asked a question of how…read moremuch a chain is. Ended up breaking my bike and was not able to walk it back to my place. They ended up taking all the valuable parts from my bike without permission, seat, wheels, attachments, and got nothing in return. Feel scammed and mistreated.