Soon I will be turning 70, and all three of my boys have bikes. I decided to get an e-bike to keep…read moreup with them and explore all over Berkshire County. The sales staff at BB&B were super helpful and listened to my plans for using the bike on different terrain. They also made sure I was comfortable with how to operate and maintain the bike. I needed a number of items like a phone holder, water holder, helmet, and more. But they made some really good suggestions based on what I needed. Plus, I got a discount when I bought the bike accessories with the bike, which saved me even more money. I also checked out two of their other locations, and each one had a great selection of bikes and a nice space for bike repairs. In GB, I spoke to one of the techs about parts inventory and turnaround time, and I was really impressed with all of the answers. Look, there's always going to be a cheaper place to buy something, but I want to pay a fair price to a company that won't let me down when I need to maintain my bike.

Most bizarre customer service. Nobody around to ring up a simple purchase, i.e. a bike pump. Had to…read morewalk out after waiting around for 15 minutes.

We went in a group of 3 to the West Cornwall location for ebike rentals. We loved every minute of…read morethe experience. The customer service was excellent. She took her time fitting us to the bike, explaining how they worked and the route and allowing us to test ride. The rental for two hours was $60 per person or half day (4 hours) for $70 per person. We enjoyed the quiet ride along Housatonic river. The roads the route was along had very little traffic. We saw many people walking. We also got to enjoy the covered bridge and the bridge on Water street as well as the waterfalls. It was just saw a lovely day. 10/10 recommend this rental location and the scenic route.

Well worth the trip from NYC to buy two ebikes!!! They carry inventory of a several manufacturers…read morein different sizes, so my husband and I were able to try several bikes to check which bike had the right fit for us. They are also around the corner from a hill, so we were able to test how the bikes felt and performed on an incline. The staff and owners were extremely knowledgeable. They went above and beyond. (We spent 3 hours there testing bikes.)

(Back Story) So my review starts with a "Bad Dad" moment…read more Accidentally let my son's bike fall out of my open hatch on my car while backing up this morning and ran it over. Derailleur (yes, that's how it spelled, thank you Google) was completely twisted, cables crushed and slight bend to derailleur hanger. My son rides daily and how would I tell him when he came home from school that the bike was wrecked. (Start Review) I called Catskill Bicycle Supply shortly after they opened. Spoke with Lee on the phone and he said to bring the bike in and he would look at it. They were open on a Monday which doesn't happen a lot in rural New York which was nice. I brought the bike in and he took a quick look and told me a few things he saw and asked me to leave the bike and he would get back to me with an estimate. I left expecting to hear from him later in the week. Shortly after noon time, I had a text with a very reasonable and detailed estimate from them. I gave them the green light to make the repairs and again made an assumption that I would here from them by the end of the week at the earliest. Two hours later, Lee texted that my son's bike was ready for pick up, exactly four hours after being broken. They were able to squeeze in the repairs while waiting for parts on other repairs and explained that a two hour turnaround isn't the norm but they knew the kid would be sad without his bike. Can't thank them enough for the great service. Now the quandary, do I tell my son of what transpired since 8:30am today or just park the bike? Tips: Located on Main Street Catskill conveniently with street parking. While this was a service visit, their bike's for sale looked pretty amazing. Was in and out so quick, I never got any photos.

Lee & Mountain at Catskill Bicycle Supply Company are tops! I was ALL over the map looking to get…read morea pair of e MTB's for my son and I. I wound up buying a pair of AWESOME Norco VLTs (SO mush fun!!!) which, to Norco's credit they will ONLY sell through dealers. RESIST the direct to consumer route-DON'T do it!!! Catskill Bicycle Supply provided fantastic, personal service, customized the suspension, bars, etc. and dialed our bikes in to the tee for us! And... it was a better deal than any of the direct to consumer options out there and with REAL (awesome) in person people to support the bikes!!! We were SO pleased we bought a 3rd e MTB, a (hardly) used Specialized that they also dialed in for my wife.

Amazing to work with. Their prices are just so much better than down the road. Josh got my bike up…read moreand running after years and it's like new! I can't believe it. Highly recommended. They're so helpful. They even made some great suggestions for gear. I think they rent bikes and electric bikes too, though I haven't tried them, it rental bikes look really awesome.

This is a shop run by two young men who do a stupendous job. They clearly love bicycles and treated…read moreour bikes as if they were their own. They assessed what service was required and were able to do the work in a timely manner. They answered all of our questions. Their pricing was fair and appropriate. I highly recommend True Wheels!

Phenomenal bicycle repair shop in the town of Woodstock. Great staff. Friendly people. I brought my…read more2016 rad mini ebike in for a tune up after 2 years of having Abused it and left it outside in the elements. Shane, the bike repairman, not only tuned it up but fixed a few things I didn't even realize had been impeding my bike's performance and i received a bike back that was running and riding better than when it was brand new. Billy, the owner, is extremely personable and helpful. Great communication. I've had several of my families bikes serviced in different local ulster county bike shops and I've never been satisfied with the work. I liked this bike before ... now I love it. Thanks guys.

I bought my bike online and it showed up missing parts and unusable. I did not realize this until I…read moreattempted to ride for the first time. Went directly from the trailhead to Overlook Mountain Bikes. The store was buzzing with customers but I was quickly welcomed and taken care of. The guys at Overlook were promptly able to diagnose and fix my issues. I fully expected to have to leave the bike and come back a week or two later, but I was able to take my new bike for its inaugural ride only a few hours later than scheduled. Although this shop is an hour away from where I live, I will be back for any bike related needs.

The merchandise selection and the fantastic salesperson Elizabeth. I hope she's still there when I…read morevisit the store in the next few days. Anne Plaut

Such a cool and friendly place and a lovely selection of camping gear. Pet friendly too! They loved…read moremy dog

Amazing bike shop. Customer service is excellent. It's in a great location of Delmar. Bikes…read moreavailable for all ages and different types available. Hoping to purchase a Huffy bike for the summer time.

Great service, and products infused with a sense of humor! Very knowledgeable staff and long…read morestanding in the community

This place is wonderful! I walked in with my bike and they replaced the tube in my tire and the…read moreseat in a matter of minutes and at a very affordable price. What else could you ask for?

I've been living in Arizona for the past four and recently came to CT to visit family. I had a 15…read moreyr old Fugi road bike sitting in a garage for 10+ years which seemed to ride okay but the front brake was rubbing. On a Saturday afternoon I took the bike to Bicycle Center with the hope I could pick it up Monday so my wife and I could continue our busy biking plans for the week. I was met at the back door and immediately ushered in when Sean, the owner, asked what was the problem. Bottom line: Sean took out a 3-Allen wrench tool and fixed the problem in 30 seconds, no charge! How professional and nice was that!! Before relocating to Arizona I had taken my bikes to Bicycle Center for 10 years and gotten excellent service at competitive pricing. If you bike and live in the area, there no better place to buy a bike or to have it serviced ! Jim Johnston

Bikeway is a solid bike shop and I wouldn't hesitate to return for any repairs…read more The staff is friendly enough to greet you when you walk in, but won't follow you around asking you a hundred questions. I needed repairs on my bike, so I came by on a random weekend and the staff gave me no issues. They were upfront about the price, and potential work it needed. They said they would call me to let me know if anything beyond what I approved needed to be done. I had no appointment, but they texted me within a few days to say that the work had been done and my bike was ready for pick up. They were able to repair my bike without having the replace any parts, and they just charged me for the labor (which was a very fair rate). Overall a very smooth experience. I watched the staff interact with regulars, and it seems like they have a solid customer base. I especially appreciated the transparency on pricing, and not pressuring me to do more work than I needed, or pushing a new bike for a sale.

Ask for Mike !!!! Had a unresolved problem with my bike ( that i paid for) but had to fly to…read moreflorida to take care of a sick mother Aside from Mike's vast knowledge of bikes, he was empathic and very very helpful to my situation He and his team took care of my bike and i'm a loyal follower and-very thankful BIKEWAY ALL THE WAY These guys are unbeatable