(Back Story)
So my review starts with a "Bad Dad" moment. Accidentally let my son's bike fall out of my open hatch on my car while backing up this morning and ran it over. Derailleur (yes, that's how it spelled, thank you Google) was completely twisted, cables crushed and slight bend to derailleur hanger. My son rides daily and how would I tell him when he came home from school that the bike was wrecked.
(Start Review)
I called Catskill Bicycle Supply shortly after they opened. Spoke with Lee on the phone and he said to bring the bike in and he would look at it. They were open on a Monday which doesn't happen a lot in rural New York which was nice. I brought the bike in and he took a quick look and told me a few things he saw and asked me to leave the bike and he would get back to me with an estimate. I left expecting to hear from him later in the week. Shortly after noon time, I had a text with a very reasonable and detailed estimate from them.
I gave them the green light to make the repairs and again made an assumption that I would here from them by the end of the week at the earliest. Two hours later, Lee texted that my son's bike was ready for pick up, exactly four hours after being broken. They were able to squeeze in the repairs while waiting for parts on other repairs and explained that a two hour turnaround isn't the norm but they knew the kid would be sad without his bike.
Can't thank them enough for the great service. Now the quandary, do I tell my son of what transpired since 8:30am today or just park the bike?
Tips: Located on Main Street Catskill conveniently with street parking.
While this was a service visit, their bike's for sale looked pretty amazing.
Was in and out so quick, I never got any photos. read more
