I had a flat tire and they were very accommodating. The mechanic immediately diagnosed my tire ; which is very good for a busy Sunday afternoon, where the wallkill valley rail trail is just 50 feet nearby. They had me out and back on the road in 15 minutes. Thank you. I can see that the guys who work here love cycling and do an excellent job at service. read more

Relatively new to the area. Decided to give this place a try. Stopped in to get a new tire and some bike accessories. Very friendly and knowledgeable team. They were able to get right on the tire. They brought out the choices of tires in that size. They also had good quality bells and gloves in stock. For those who don't know, they do have a small parking lot out back and a ramp for bringing your bike in the back door. Definitely I will return next time I need service. read more

I went in for a simple tire valve replacement expecting I'd have to come back and pay for the service. Instead, one of the techs said he could do it right away (even though they were all busy) and it took maybe a minute and he only charged me $2 for a part. Can't ask for better than that! Oh, and don't forget to play with Cooper - their very friendly dog! read more

Great bike shop, came here and rented bikes with my friends (make sure you make a reservation in advance!), and went on the trail right around the corner. The bikes are quite good, just the seat could be a bit painful to sit on after riding it for 4-5 hours. We got mountain bikes that were easy to ride. Definitely recommend this shop if you're looking to rent bikes for a day. Costs $40 a person a day (we got ours from 10-5pm). read more

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If you want good service and great advice about purchasing a bike especially and E-bike this is the Place to go.. Jeff and Mike are soooo knowledgable and patient and really know their stuff. Highly recommend this business. read more

Wonderful experience at this establishment. As you guys know, new bikes are extremely difficult to come by. I went on the Specialized web site to try to locate the bicycle that I wanted. According to the Specialized web site the bike was in stock. I shot them a quick e-mail to confirm that they had the bicycle and they responded rather quickly (couple hours). In the e-mail they stated price, color size etc. All the important facts. When I went to pick up the bike there was no hard sell on accessories. I told him what I wanted added to bike. Matter of fact I had to bring it up which I was fine with. I had a brand new bike rack and one of the bicycle mechanics came outside to help me install it. Great experience all the way around. Spend your money here. You will not regret it. read more

Found a 2015 Specialized road bike at an unbelievable price and purchased it on the spot! Zack was extremely helpful and set me up with shoes, odometer and made the whole process extremely easy! Great service and prices. I give the highest recommendation for everyone at Bicycle Depot! read more

Broke my rear derailleur. Mike examined my original first but ultimately had to replace/upgrade it. Had me in and out FAST at a GREAT price too! Also bought several Red Line bikes from this shop, back when my son raced BMX. LOVE this place! read more

We checked out of our hotel on a Sunday morning and headed to rent bikes for a few hours. Unfortunately, they could only be rented fora half/full day....bummer. Hope to try again next time. They looked great though! Looks like they are kept in great condition. read more

An extraordinary level of service with a great attention to detail. The bikes that I have purchased from them have always performed better than I have but those are my shortcomings and not theirs. They have also been diligent in their efforts to find bikes and parts during this supply chain nightmare. read more

These guys are passionate about their work, provide excellent service, and are very kind.

Easy to work with and staff goes above and beyond. Great shop and would certainly recommend to anyone.

I own a 2012 Redline conquest carbon pro. Took my bike here to get a tune up and some adjustments on my dérailleur. Was greeted by a kid who didn't know what he was doing (was apparently his first day so I understand that ever one needs to learn). The kid put my bike up on the rack and said everything was fine. He then passed me off to someone else who said they would look at it and the return time frame would be two weeks. I left feeling VERY UNCOMFORTABLE. The next day they told me my drive train was shot and my front gears needed replacing. My bike is less than two years old with less than 1000 miles. I immediately went and got my bike and took it to Buffalo (where I just moved from a year ago) and had my dealer look at it. Nothing was wrong with my bike. My front dérailleur needed adjusting. The wearing on the chain was less than 1/2 of a percent. The drive train system was fine. DON'T TAKE YOUR BIKE HERE. I 'll be making the drive back to Buffalo from now on. read more

Just bought a bike from these guys & they were GREAT. I hadn't ridden in over 20 yrs & they were really cool about it. They were also less expensive than the other places I shopped. Answered all my questions, no up-sale pressure. They listened to what I wanted & found a match. And they discounted the accessories I got: Thule car rack was disc'd 10%, knocked 20% of the helmet. Installed the rack for me on the rear end of my car & showed me how to do it too. Place is also located very close to the NP rail trail, PERFECT place for a test ride. Take your time, they seem to want you to. read more

The guys at BD are a friendly and professional group of people who always take the time to listen to your issue and do not try to up sell you on anything. I have had have services and minor repairs done here and they have always been completed quickly and correctly, they keep you informed and provide great value for money. read more

Drove close to an hour to get to this place just to get my bike diagnosed and treated. Schwinn is now cured and in remission. read more

Got an awesome hybrid bike here, such helpful, friendly and witty staff. Great products, great service. Great store!

Great bike shop. They are knowledgeable and modest, and seemed to have everything I was looking for. I came in with derailleur issues and the guys stopped what they were doing and helped me get on my way. I'm sure that on a busier day they wouldn't be able to do that, but it spoke to the dedication and knowledgeability of their team. read more

Fabulous first ride with our baby. The owner was awesome and not only gave us great details on where to ride in the area and what to see, he helped us set everything up for our baby and made sure we felt safe and comfortable before heading out. read more

I brought my bike in even before they officially opened asking for some minor repairs before a ride. They generously fit me in on the spot, did a great job, and pointed me to a fantastic binge ride for the day. Very friendly, relaxed, and helpful. read more

Great place for a bike. We were hiking in the area and were pleasantly surprised to find a very sought out hybrid bike there. The staff are friendly and very covid safe as they come outside with stuff to help you. Would definitely recommend. read more

They are so wonderful, can fix any bike, and are truly trustworthy. Mike is an amazing owner and I highly recommend this store.

These guys were amazing. I just rented a bike for the day, which was very low key in terms of paperwork. They helped me fix my bike rack and at the end of the day gave me a couple of zip ties to fix my daughter's bike just to be nice. Overall great customer service. Highly recommend. read more

Had my son's bike fall off my rack on the thruway on Sunday. These guys let me borrow a tire off a rental so my son could ride on our camping trip. They ordered me a rim and repaired the bike while I waited. Customer service may be a thing if he past, but not here. They are the best. read more

I have purchased 2 bikes, thule racks, and tons of small gear for riding both road and mt. and Mike and Jeff are truly great people. They will help you as much as you need and always do it with a smile... Definitely a great place for riding gear. read more

Excellent service, truly exemplary. Above and beyond. My girlfriend and I were visiting New Paltz for some riding and stopped in to check out the shop after a 40 mile ride up and down the mountains. The staff helped me out by recommending a more comfortable saddle, and Mike, the owner, offered to let me try it and return it if it didn't solve the soreness problem. That's right, they didn't just say "buy this pricey component because the company's marketing team said it's good, and if you don't like it, not my problem!" Instead they actually stand behind their recommendation. As if that weren't enough, I then noticed a pair of Paul Racer brakes in a case. It turned out that a customer had requested them and then decided against them for a new build -- and Mike offered me an absolutely screaming deal on them. Now I can take advantage of my road bike's wide tire clearance and try cyclocross this season, without having to invest in a new frame. And that's not all. A few weeks later, I found that while the saddle they'd recommended had indeed solved the issue I'd asked them for help with, it still wasnt the perfect one for me. Even though I'd long since left town, they nevertheless let me return the saddle via the mail for a full refund! the fact that Mike and the crew there offered me such excellent customer service even though I don't live anywhere near New Paltz is, I think, a sign that care and respect for their customers is simply the way they do things. Can't recommend them highly enough. read more

I love these guys. When my back wheel stopped gliding, they figured out the problem, solved it, took the initiative to improve the shifting and got it all done in less than an hour even though I was a late afternoon walk in. Since my next day ride was a tough (for me) 60 miles, I spent at least half of it marveling at the bike's performance and thanking Bicycle Depot over and over in my mind. They also charged less than they should. I tried to give them more - they wouldn't take it. Karma. Well, based on karma, I hope every good thing happens to them. Use them. You'll be lucky you did and overjoyed with the results. read more

These guys are great! We always rent bikes from Bicycle Depot and ride the rail trail and area. Their bikes are perfect! We usually rent the mountain bikes with front shocks, fat tires, but I think they have a variety of other bikes too and sales. And they don't nitpick if you're 1 minute late returning them. read more

Staff was friendly and ready to assist. However, the deal breaker was that they only carried one specific name brand of bicycle, rather than a variety. Would definitely purchase a new bike from this place one day. Cute, small, and trendy! Love it! read more

we rented bikes to go on the Mohank and Minnewaswa trails - Jeff provided us with great bikes and suggested view points that would be great for the ride. He went above an beyond to accommodate us when we were running late. would definitely recommend renting from there (reserve in advance - they do get sold out fairly quickly) and look forward to coming back soon for another great ride. read more

Great place to rent a mountain bike! New Paltz has a rail trail running right by the shop, but even better, the dirt roads of the Mohonk Trust are a short ride up the road. These roads run for many miles along the Shawangunk escarpment, offering accessible and very fun cross-country riding. The shop rents low-end but perfectly capable mountain bikes well suited for the terrain, and provides great directions and advice. A worthy destination if you have a few hours to a day in the area. read more

Excellent bike shop. Staff is friendly and knowledgeable. They managed to bring a rusted, dusty 20 year old bike back to life and get me back into biking. They have a fast turnaround on minor repairs and stock all the accessories you need. Great location right near the rail and R2R trails. read more

This is the only place anyone should go for anything bicycle related. The entire staffs love for cycling truly shows in the friendliness displayed and the quality of work. read more

Knowledgeable friendly owner who I've had good experiences with in the past, but currently a young some-what careless or just maybe distracted staff. Loose components and parts thrown away that I requested be saved after a recent service broke their winning streak with me. read more

Couldn't be nicer or friendlier. Swapped some pedals for me, lent me a map, etc.

If you need an expert mechanic to work on your bicycle, head to the Bicycle Depot in New Paltz. Jeff dropped what he was doing and tended to a mechanical problem we were having. He was very professional and is an excellent mechanic. A very knowledgeable and friendly staff! read more

as a long-time veteran cyclist and racer, I have kept the same Chicago bike store and service facility since the mid-90s; they sponsored my racing career and my training groups. Shifting to the Hudson Valley meant finding a shop and a set of mechanics I could trust, with prices I could afford, and a friendly atmosphere that was sympathetic to serious cyclists while also supportive of weekend renters, newbies, and families. That's pretty much the description of the Bicycle Depot. Their work on my bikes has been exemplary-- from conversion of a flatlander road bike to a mountain climber via a compact crankset and new components, to the tune-ups and odd glitches that bring you into the shop for a quick fix or a bit of advice. Their prices are really excellent, on bikes, parts and service. They are super-friendly and they know this area inside out. You can't go much better. read more

I've been going here for 10 years. If I was to use just a few words to describe them they'd be: integrity, professional, friendly. I had a problem once out on the road, I called the shop and they helped me fix it! Thank you. read more

first time there yesterday....bikes were great..guys working there great... and the bike trail right there also !!