I had a flat tire and they were very accommodating. The mechanic immediately diagnosed my tire ;…read more which is very good for a busy Sunday afternoon, where the wallkill valley rail trail is just 50 feet nearby. They had me out and back on the road in 15 minutes. Thank you. I can see that the guys who work here love cycling and do an excellent job at service.

Relatively new to the area. Decided to give this place a try. Stopped in to get a new tire and…read moresome bike accessories. Very friendly and knowledgeable team. They were able to get right on the tire. They brought out the choices of tires in that size. They also had good quality bells and gloves in stock. For those who don't know, they do have a small parking lot out back and a ramp for bringing your bike in the back door. Definitely I will return next time I need service.

Sales, service and repair in one shop. The owner, I think his name is Mike, is very knowledgeable…read moreand personable. In addition the indoor studio is a great idea!

True story. September 2023. Issues with three bikes, two of which were en route to Montreal on…read morebike trail. Bike shop further south declared one problem unresolvable. Bicycle Rack put on a clinic for on-the-spot effective repairs. A seat on an older bike was properly repaired and adjusted for the rider, a crooked pedal fixed and adjusted on the second bike. Finally, a flat on tubeless gravel bike was resolved with a superior and less expensive product. Cost was on point. Exemplary with a vengeance.

Love the super-focused nature of the owner. He did a tune up for my old Fiji road bike and had her…read morein optimal, road-ready shape in a day. Very reasonable prices. He eye-balled the bike and gave me a quote after I told him what the issues were, and even though he put new brake cables in and did a bit more service than I had originally expected, the price hadn't budged. Highly recommend.

Bought an e bike. Had it assembled. Ready overnight at a reasonable cost. Gave me a few tips on…read moreMaintenece etc. Would recommend People's Bike personalized prompt service. Plan to use again.

I don't usually do reviews but these folks are so amazing, their customer service is off the charts…read moreand they know their stuff. They are our go to when any of our family has bicycle needs!

After researching different cycling shops in the area, I had the great fortune of coming here for a…read morebike fitting. My wife gifted me this for my birthday, knowing this is something I been wanting for a while. This shop is a great shop. The owner is very welcoming and actually cares about providing you with what you want. In my case I wanted a bike fitting to better utilize my bike and eliminate random soreness and fatigue in weird spots of my body. The owner took his time methodically going through my measurements and fine tuning different angles to make sure I felt most comfortable in my bike. He wasn't rushing me and he went out of his way to answer any question I had. I really appreciate that. My first impression of this shop is wow, I wish I knew about it sooner as I would have started here for my cycling needs over other competitors in the area. Anywho, I'll def be coming here for whatever needs I have in the future. I highly recommend if you're reading this, looking for a bike fitting, looking to buy quality bike or you are interested in visiting a shop that actually cares about its customers and cycling go here.

Luke and team are the best bike mechanics around. They have worked on my road and mountain bikes…read morefor years and I've always been satisfied by their remit. They describe the issues clearly and fix everything expertly. There are other bike shops that are located closer to me but I choose to drive 30 minutes to Crank Cycles because there is nobody I'd rather have work on my bikes.

Just went to the newly opened Crank Cycles located at the four corners in Hartsdale,met the owner…read moreLuke who was very friendly and knowledgeable,beautiful store that is still setting up,left my bike there for a spring tuneup and new tires and brakes,they told me it would take a few days to get parts and preform the work,I will update this review when I get it back,I hope this business survives as we have so many empty storefronts in town,Good luck Crank. Update, got my bike back in 2 days,new tires new brakes and a complete tuneup and the bike was even cleaned,rides alot better now!Thanks Luke.

Bikeway is a solid bike shop and I wouldn't hesitate to return for any repairs…read more The staff is friendly enough to greet you when you walk in, but won't follow you around asking you a hundred questions. I needed repairs on my bike, so I came by on a random weekend and the staff gave me no issues. They were upfront about the price, and potential work it needed. They said they would call me to let me know if anything beyond what I approved needed to be done. I had no appointment, but they texted me within a few days to say that the work had been done and my bike was ready for pick up. They were able to repair my bike without having the replace any parts, and they just charged me for the labor (which was a very fair rate). Overall a very smooth experience. I watched the staff interact with regulars, and it seems like they have a solid customer base. I especially appreciated the transparency on pricing, and not pressuring me to do more work than I needed, or pushing a new bike for a sale.

Ask for Mike !!!! Had a unresolved problem with my bike ( that i paid for) but had to fly to…read moreflorida to take care of a sick mother Aside from Mike's vast knowledge of bikes, he was empathic and very very helpful to my situation He and his team took care of my bike and i'm a loyal follower and-very thankful BIKEWAY ALL THE WAY These guys are unbeatable

(Back Story) So my review starts with a "Bad Dad" moment…read more Accidentally let my son's bike fall out of my open hatch on my car while backing up this morning and ran it over. Derailleur (yes, that's how it spelled, thank you Google) was completely twisted, cables crushed and slight bend to derailleur hanger. My son rides daily and how would I tell him when he came home from school that the bike was wrecked. (Start Review) I called Catskill Bicycle Supply shortly after they opened. Spoke with Lee on the phone and he said to bring the bike in and he would look at it. They were open on a Monday which doesn't happen a lot in rural New York which was nice. I brought the bike in and he took a quick look and told me a few things he saw and asked me to leave the bike and he would get back to me with an estimate. I left expecting to hear from him later in the week. Shortly after noon time, I had a text with a very reasonable and detailed estimate from them. I gave them the green light to make the repairs and again made an assumption that I would here from them by the end of the week at the earliest. Two hours later, Lee texted that my son's bike was ready for pick up, exactly four hours after being broken. They were able to squeeze in the repairs while waiting for parts on other repairs and explained that a two hour turnaround isn't the norm but they knew the kid would be sad without his bike. Can't thank them enough for the great service. Now the quandary, do I tell my son of what transpired since 8:30am today or just park the bike? Tips: Located on Main Street Catskill conveniently with street parking. While this was a service visit, their bike's for sale looked pretty amazing. Was in and out so quick, I never got any photos.

Lee & Mountain at Catskill Bicycle Supply Company are tops! I was ALL over the map looking to get…read morea pair of e MTB's for my son and I. I wound up buying a pair of AWESOME Norco VLTs (SO mush fun!!!) which, to Norco's credit they will ONLY sell through dealers. RESIST the direct to consumer route-DON'T do it!!! Catskill Bicycle Supply provided fantastic, personal service, customized the suspension, bars, etc. and dialed our bikes in to the tee for us! And... it was a better deal than any of the direct to consumer options out there and with REAL (awesome) in person people to support the bikes!!! We were SO pleased we bought a 3rd e MTB, a (hardly) used Specialized that they also dialed in for my wife.

Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.