I had a flat tire and they were very accommodating. The mechanic immediately diagnosed my tire ;…read more which is very good for a busy Sunday afternoon, where the wallkill valley rail trail is just 50 feet nearby. They had me out and back on the road in 15 minutes. Thank you. I can see that the guys who work here love cycling and do an excellent job at service.

Relatively new to the area. Decided to give this place a try. Stopped in to get a new tire and…read moresome bike accessories. Very friendly and knowledgeable team. They were able to get right on the tire. They brought out the choices of tires in that size. They also had good quality bells and gloves in stock. For those who don't know, they do have a small parking lot out back and a ramp for bringing your bike in the back door. Definitely I will return next time I need service.

Sales, service and repair in one shop. The owner, I think his name is Mike, is very knowledgeable…read moreand personable. In addition the indoor studio is a great idea!

True story. September 2023. Issues with three bikes, two of which were en route to Montreal on…read morebike trail. Bike shop further south declared one problem unresolvable. Bicycle Rack put on a clinic for on-the-spot effective repairs. A seat on an older bike was properly repaired and adjusted for the rider, a crooked pedal fixed and adjusted on the second bike. Finally, a flat on tubeless gravel bike was resolved with a superior and less expensive product. Cost was on point. Exemplary with a vengeance.

Love the super-focused nature of the owner. He did a tune up for my old Fiji road bike and had her…read morein optimal, road-ready shape in a day. Very reasonable prices. He eye-balled the bike and gave me a quote after I told him what the issues were, and even though he put new brake cables in and did a bit more service than I had originally expected, the price hadn't budged. Highly recommend.

Bought an e bike. Had it assembled. Ready overnight at a reasonable cost. Gave me a few tips on…read moreMaintenece etc. Would recommend People's Bike personalized prompt service. Plan to use again.

I had bought two electric bicycles in New York City and brought them upstate. I had problems with…read moreboth bikes. and one was quite complicated, and Chris made it his raison d'etre to take care of it. He was not going to stop until he resolved the issues with very little cost to me. And after all that work, the issue was probably how I used the bicycle. I also bought another electric bike for upstate and a hybrid for Manhattan from him, which was a perfect change from my road bike commuting in the city. And the dog (forgot her name) who invariably jumps on the couch and lays her head in my lap, made the waiting much easier. I would not go anywhere else.

I don't usually do reviews but these folks are so amazing, their customer service is off the charts…read moreand they know their stuff. They are our go to when any of our family has bicycle needs!

Luke and team are the best bike mechanics around. They have worked on my road and mountain bikes…read morefor years and I've always been satisfied by their remit. They describe the issues clearly and fix everything expertly. There are other bike shops that are located closer to me but I choose to drive 30 minutes to Crank Cycles because there is nobody I'd rather have work on my bikes.

Just went to the newly opened Crank Cycles located at the four corners in Hartsdale,met the owner…read moreLuke who was very friendly and knowledgeable,beautiful store that is still setting up,left my bike there for a spring tuneup and new tires and brakes,they told me it would take a few days to get parts and preform the work,I will update this review when I get it back,I hope this business survives as we have so many empty storefronts in town,Good luck Crank. Update, got my bike back in 2 days,new tires new brakes and a complete tuneup and the bike was even cleaned,rides alot better now!Thanks Luke.

Bikeway is a solid bike shop and I wouldn't hesitate to return for any repairs…read more The staff is friendly enough to greet you when you walk in, but won't follow you around asking you a hundred questions. I needed repairs on my bike, so I came by on a random weekend and the staff gave me no issues. They were upfront about the price, and potential work it needed. They said they would call me to let me know if anything beyond what I approved needed to be done. I had no appointment, but they texted me within a few days to say that the work had been done and my bike was ready for pick up. They were able to repair my bike without having the replace any parts, and they just charged me for the labor (which was a very fair rate). Overall a very smooth experience. I watched the staff interact with regulars, and it seems like they have a solid customer base. I especially appreciated the transparency on pricing, and not pressuring me to do more work than I needed, or pushing a new bike for a sale.

Ask for Mike !!!! Had a unresolved problem with my bike ( that i paid for) but had to fly to…read moreflorida to take care of a sick mother Aside from Mike's vast knowledge of bikes, he was empathic and very very helpful to my situation He and his team took care of my bike and i'm a loyal follower and-very thankful BIKEWAY ALL THE WAY These guys are unbeatable

Absolute legends. Needed some help with a bike repair. Tried a shop in Hudson and they said it was…read moreagainst owner's policy to help. Called up Catskill Bicycle and they could not have been more helpful or more gracious. Can not recommend them highly enough.

Had a flat on the first day of my vacation and was able to get it fixed while I waited!read more

Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.