Visiting the area and SRAM shifters stopped working for no good reason. Hard to climb hills in one…read moregear. Walked in off the street, Pete took the bike right away and Big Blue was up and running in perfect condition in less than 20 minutes. Thank you so much for your expertise, for letting me watch the fix so I could learn something and getting me back in the saddle in no time.

We took my daughter's bike to Bedford Wheel House after she broke the front brake handle in a…read morespill. The staff quickly found a replacement, provided excellent communication throughout the process, and ensured everything was properly greased and working. The repair was completed fast and at a fair, reasonable price. Highly recommend!

Have been several times!! Always excellent service, fast, helpful and knowledgeable. We definitely…read moreneeded a bike store in this area. So happy to have them here!

I have been taking my bike here for several years for routine servicing , mechanical repairs and…read morehave purchased several bike racks and other equipment. Stef is always so helpful and accommodating and will order something he doesn't have in store so you get exactly what you want. No high pressure sales and very honest repair work. This shop is such a valuable local resource.

Really wanted to love this place. A lot quicker than going over the bridge to Piermont or Strictly…read more I went in and dropped off a brand new Specialized Tarmac SL8 frame for the shop to build up. They were to transfer my parts from my existing bike. All the guys at the shop were super cool and friendly and mechanic and I geeked out over 1x ratios. I felt positive that my bike was in good hands for the build. The build was quickly done and I go in the following Saturday to pick up the bike and again I was warmly greeted by everyone in the shop. Everyone is gushing over the bike saying how beautiful it is. I get home and want to prep the bike for my fathers day ride and I go to takeoff the warranty sticker on the downtube and I noticed someone has painted over a sizeable chip by the bottom bracket. I know it's the shop because there is touchup paint on my brand new ceramic bottom bracket. I call up on Monday and get the mechanic and he remembers me and I ask him why there was a chip on the frame. He admits he caused the damaged and it was due to paint on the BB. I really don't remember seeing any paint on the face of the bottom bracket but I will take his word. I asked, why he didn't face the bottom bracket then and he replied he could have created a crack all along the bottom bracket in the lacquer. Ultimately I ask him why he didn't call before he did the install, or after he did the install and it went wrong, or why didn't he mention anything when I came to pickup the bike let alone file a claim with Specialized? The kicker is, the touchup was so poorly done I rubbed away the paint with my finger. The mechanic kept asking what I wanted to do? He kept offering to do another touchup. IMO my experience was a combo of bad customer service and bad technique used. I standby the fact the bottom bracket easily could have been faced if there truly was paint overspray but if the shop didn't have the tools they needed to RMA it. I also was pretty pissed because they lost some of the hardware for my Roval Alpinist seat post on my other bike where I was transferring parts and even though I told the mechanic my chain was waxed, he went and oiled it up. I had to clean my who drive chain and reset my chain again. Beyond that the mechanic there was insanely rude. I was explaining why I was so upset, he cuts me off and says, "you are talking too much, what do you want". Well for one treat my bike like you would treat yours. Simply avoid this shop. This place isn't cheap and isn't worth the headache

I don't believe they have sufficient knowledge and experience for road bike fitting, especially…read morewhen there are issues caused by improper fitting. The quotes for the same parts and labor could be increased from $140 to $175!

I had an unfortunate experience with a recently bought bike from another NY Ducati dealership…read more Mechanical issues had me stranded and in need of a tow on 2 separate occasions (not the bikes fault it was due to mishandling at the dealership/ improper assembly after service). Both times I had the bike towed to HVMC and Steve and the crew were able to diagnose the issue and have me riding again incredibly quickly. Despite the issues not being their fault they went above and beyond to rectify the situation and make sure I was happy. They've definitely won my business (I should have purchased the Ducati there to begin with). Extremely professional and polite, as long as I have a motorcycle I'll be returning to HVMC. Thank you!

Strong Warning - Hudson Valley Motorcycles…read more Please, before you even consider going to Hudson Valley Motorcycles, read the negative reviews. READ THEM ALL Because this is exactly what you will get. They are not anecdotal; they are what you will experience. No communication, arrogant, etc. My own experience lined up 100% with the bad reviews, and I'm honestly relieved I never let them touch my bike. Here's what you should know: The staff is dismissive and disrespectful. When I checked in the very next day after dropping off my Ducati, the shop manager snapped back with, "You only dropped it off a day ago." That kind of attitude says it all. After 4 days, I was told they had a lot of "recalls" come in so it would be another 4 or 5 days, and there were two more bikes ahead of mine. Had I not reached out, my bike would have just sat there, and who knows how many other recalls would have come in? I guess "recalls" are the equivalent of "dog ate my homework". The reviews repeatedly point out that their work is hit or miss. In other words, you might not only get treated poorly, you MIGHT also get shoddy work done on your motorcycle. The positive reviews? I can't say for sure, who wrote them sine employees and family can also add reviews. I am not saying they did but, who knows? Be aware. Even their responses to criticism show the same arrogance. One answer to a customer complaint was, "It's Westchester, so it's expensive." Let's be clear: Hudson Valley Motorcycles is in Ossining. Ossining is not Scarsdale, it's not Bronxville, and it's certainly not some high-end part of Westchester that justifies inflated prices. This shop is only seven minutes from my house, but I would never step foot in there again. I'd rather drive an hour to a shop that respects customers and stands by their work. If you want to know how you will be treated for service, watch the Seinfeld episode of "Soup Nazi"! NO SERVICE FOR YOU! Bottom line: If you value your motorcycle, your wallet, and your dignity, stay far away from Hudson Valley Motorcycles.

Mike is a gem. Friendly and knowledgeable. Helped me out with my daughter's bike issues fast and…read moreefficient. Great bike shop. Thanks again.

When I stopped in for some air, since this shop is a mile from my house, the owner looked at my…read moreSpecialized bike and told me he will put me "on a more comfortable bike" suggesting that I bought a bike that I do not understand or is out of my ability. Rude? Yes. When I shopped for bikes for my kids, I bypassed the place and bought mine in Ft Lee! After 20+ years of patronage, I am never to step in there again because the owner condescends on his customers! Not everyone who rides a road bike rides 10,000 miles, but a local shop owner should not make them feel inferior when they have supported them for so many years.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

Cory (and Jack and JR) kept the shop open late to trouble-shoot my Honda Goldwing after it randomly…read morelost power on the highway. He saved our roadtrip, and shared his wealth of mechanical knowledge. This is a guy who traveled to Italy with a vespa part in his hand to see if he could find a replacement. Very impressed with his whole set up, very grateful for his above and beyond service, and prices were fair.

Sells used batteries at a astronomical price. You don't get repeat customers that way.read more

Great Service Have used them twice and there will be more…read morein the future!! Highly recommend

I was in the midst of moving from Westchester to NYC and called Velofix to service my bike so it…read morewould be ready to go once I got to the city. Dan came over, serviced the bike and said it was good to go. Well, my first ride along the West Side Highway, I got yelled at (this is NYC after all) for my squeaky brakes!! I texted Dan who was nice enough to return and "fix" the brakes. I was rushing out to a dinner so I told him to just leave the bike in the bike room of my apartment building. Next time I went for a ride, squeaky brakes again! UGH. Now I have to take it in to a repair shop and pay another $100 to get my bike ready for the summer.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.