Amazing experience! I took my bike in for a tune up and the staff was very knowledgeable and…read morefriendly. I'm new to cycling and they made me feel very welcomed. They have a huge inventory of bikes and I was even able to test ride a few of them. I'll definitely be buying all my bikes from them moving forward.

Had an amazing experience at Upway! I came in looking for a bike for my girlfriend and honestly…read morewasn't sure exactly what I needed -- but the team took the time to understand what she'd actually use it for and matched us with the perfect bike. On top of that, they got me an incredible deal, way better than I expected to find anywhere in the city. It's clear they actually care about getting customers the right bike, not just making a sale. Highly recommend if you're in the market for a new bike!

Came in last minute with a flat, they got me in and out super fast, Friendly staff, clean shop,…read morelooking forward to their assistance when I grab a new bike.

Visiting from North Carolina, our friend in a wheelchair ended up having tire issues where the…read moretires wouldn't stay inflated. It was only our second morning here. We were stressed worrying we wouldn't be able to find a solution. NYC Velo was extremely helpful! They figured out the issue and had us fixed within the hour!! Would highly recommend and cannot thank them enough!

A great shop. Expert repairs. VERY reasonable prices. Great bikes for sale. A lovely couple runs it.read more

Came in with issues after traveling here with my bike for the 5 Boro Tour. They were super nice,…read morethorough, and quick. Very impressed!

I had a fantastic experience at Trek Bicycle in Stuyvesant Town! They are operating by appointment…read moreduring the pandemic, to ensure social distancing and safety for employees and customers alike. My appointment was easy to book through their website. I went to get a new saddle for my bike, and was very impressed with the employee's knowledge and attention to detail. Best of all, he was honest and didn't try to upsell me at any point! I left without purchasing a new saddle because he told me my current seat still had life in it. That sort of knowledge and customer-centric approach means I will definitely be going back soon to get my bike cleaned, tuned up, and in top shape. I definitely recommend this store for any bicycle needs!

Busted a brake cable on the left. I got an unnecessary wait time, 4 days!!! for a brake cable! -…read moresome I'm riding around with no brakes because the right side wasn't working at all. I go for the Appointment. $21... ok. then I ask if I change the right side, will my brakes be perfect, and the repair says "yes", so now it's $42, except the right side STILL didn't work and he said, 'oh, you need a new balancer or some BS'. I can't recommend this store at all. the repair guy was so full of his own "expertise", and he let me riding around dangerously with NO brakes, when they're always doing nothing when I look in. He could have found 15 minutes for my safety, in 4 days, but he didn't and I didn't need a new brake cable on the right, he suckered me into it for no reason. Didn't fix anything.

**ALWAYS TIP YOUR BIKE MECHANICS!**…read more they took care of the brake issue my bike had in a timely manner and the price was right. it was just the front brake but they checked out the back one as well and also fixed it. let me also say that i was not shamed for my lack of knowledge about bikes. additionally, the environment is safe because they are wearing protection (facemasks and gloves) to serve customers during this pandemic situation. i am deeply appreciative of this shop being open. they were honest and real about what needed to be done on my bike and what would take a while in terms of ordering parts etc for future projects. i am so happy to have found this shop :-)

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

Nice people who are willing to take the time with you to educate you and help you find the right…read morebike. Manny took his time with me and my son and helped us figure out what we need and what will work for my son. Great shop to get your bike, honest, and fair prices.

Los compadres 3 is great. Please fix me review so it's for there. I tried and you misassigned it…read moreelsewhere. I'd give 5 stars to los compadres!

Stopped by mid-afternoon to get two rear wheels trued…read more Very reasonably priced. (At least by compared to shops we're used to in San Francisco) Super nice guy William got them both done in about 20 minutes while I grabbed a coffee a couple blocks away. You can tell walking in the door they're set up primarily to do maintenance and repairs. I asked if they had any degreaser in stock as my chain/gears are in dire need, he said they'd be ordering some and should have it in next week. So I'll be back next week.

incredible vibe! Open mics. Art. friendly lovely staff. what a lovely place to come hang.read more

These guys are great! Super practical and reasonable. I've been 3 times now for different repairs…read moreto my Bird e bike and they've handled everything easily and quickly! My new primary spot in the area for any bike issues

The only issue I have with them is that they sell used parts as new. I once went to repair my front…read morerim. They told me it wasn't good any more then they sold me a rim that apon closer inspection was no new it was just a responded rim with a paint job. The fix old parts respray them and label as new. I also took an arrow 10 battery their once and they told me it wasn't good anymore. I did not leave my battery with them I took the battery home and held the battery for 2 years until one day I decided to take the battery to another bike shop for review. Guess what? All the battery needed was a fuse change. Be very careful with this company.