Communication, customer service, response to issues, quality of equipment all need to be improved.

Superb caring tire replacement and tune-up! The Yelp reviews read like they are about 2 very different businesses (maybe that's the case) -- the one I went to must have been the Pedro version, though I didn't ask his name. He was friendly and caring when I dropped of the bike. He exhibited justified pride in his extremely thorough work when I picked the bike up the next day. His great spirit importantly added to the giggle I felt as I then rode the bike afterwards. read more

Went in to have two squeaky disc brakes repaired. Guy said it would be better to replace the originals, as repairing them would not be safe. He quoted $110 for both. He replaced the front brake with really cheap, low-quality parts. When I caught him trying to replace the rear brake with a used part, I told him to reassemble the brake; I would take it to another shop. He then tried to charge me $110 for one brake when the original quote was for both brakes. I insisted he replace the front brake with the original parts when some guy walked in claiming to be the manager; he got in my face, literally inches away, starting screaming at me to get the f--- out or he'd mess me up. Liberty used to a great neighborhood shop, but the new owners are a total rip-off. I wound up bringing the bike to NYC Bike & Scooter, where they replaced the brake pads for $40 and the bike's as good as new ! Avoid Liberty like the plague !! read more

I went there on a suggestion by a cyclist friend of mine. He is a pro rider so I respect his opinion. And he was not wrong! I had to have a tubeless tire replaced with a new one and most places told me I could leave it with them and pick it up sometime in the next few days or so. Here they told me to wait and did it in 15 minutes. And the work is great, the price was great, the people who work there are great...what else to say? Very solid bike place and I will be back. read more

Liberty Cycles - Bikes Near Me - New York, New York

I've been going to this shop for over 7 years - w Martin and Gene it was always honest and professional. The new mechanic, Sean, is everything but. I had an event and dropped it off for some emergency maintenance. Let them know I needed it by 3pm the next day for a bike drop off and asked if it was doable because I could bring it elsewhere if not. They said that was fine. Called the next morning and the front desk said it would be ready by 3pm. Then at 230pm they called and said it couldn't be done (!!!). In the background, I could hear Sean yelling, "I won't touch that bike!" like a 5 year old. Told the person on the phone, "please let him know I can hear him and he's being really unprofessional." Was really unnecessarily stressful because other shops I called could have done the repair but I went here because I've been a long time customer here. And when I went in, Sean told the cashier I needed a wheel rebuild because the nipples were frozen ($100 + bike parts - RIP OFF #1) and he wouldn't even make eye contact pretending he was too busy - but then when someone else came in he went to that person and tried to sell them 3 locks for their bike (RIP OFF #2). I brought my wheel to another shop who said it just needed to be trued and some minor maintenance for under $40. I came back on the weekend to pick up some parts I left there and the place REEKED of marijuana and Sean and the cashier were sooo high they were incoherent. There were open beer bottles everywhere too, and it was nowhere near closing time. This place has gone downhill. I won't bring my bike back here, and have been bringing 2 bikes for everything and referred several triathlon and cycling friends here, and tipped the mechanics and staff several times. Go to NYC Velo and Trek - they're everything a proper bike shop should be. The owner and management should have a closer look at how their staff treats customers and the recent, consistent 1 star reviews. read more

Pedro did a great job, came in for a chain replacement and general tune up. Came back a couple hours later with it looking way better and riding way better than when I originally got it. Recommend. read more

Got an emergency flat tire repair yesterday. Great price and no over-selling. Pedro is a nice guy.

Mark this. Whomever was working August 26th @ 7:40PM: combative, rude & a poster child of a d*+*. You go in to ask one simple question and you leave wondering "sir why are you so nasty". Don't get me wrong. We all have our moments, it's New York City and you probably had to deal with BS, from tourist mostly, all day. However, I'm not one of them. I was ready to buy that $2.2K beauty that was sitting on your wall. You see, i've been in the market for a road bike for sometime and when I saw that one from the street I told myself I HAVE to take a look at it. It wouldn't have worked because it wasn't the size that I needed but simply because that man was the way that he was I would not have purchased it anyway. It's like when you have been in the mood all day it's -10° outside, but you muster up the energy to layer on clothes and make it to your destination and slapped in the face with disappointment... that's that. I'll try a different day when Mr. Angry with the glasses is not present. read more

Fine if you need a quick, easy repair or adjustment. They do stuff pretty cheap. Avoid the "overhaul" service though. I thought I'd give them a chance, but they charged me A LOT of money for work they did not do. Really surprising because they seemed legit. In their defense, a lot of shops seem to have these "overhaul" or tune-up packages where they don't really do the stuff, but this was pretty bad. I mean, rear wheel was out of true, indexing bad, paid for cables that weren't replaced, bearings that weren't repacked etc etc read more

This is the BEST bike shop, go see Shawn the master of masters! They are honest, great repairs, rentals and sales. I had my bike fixed 3 times there and each time they were honest and did not try to go overboard Highly recommended read more

These guys are courteous, professional and best of all, problem solvers. Bikes are in excellent conditions and rightly priced, rent or sale. Highly recommend Liberty Cycles!! read more

Liberty Cycles - Need to say more?? - Bikes Near Me - New York, New York

Pedro is very skilled and helpful. I can trust him with my bike, repairs, and tune-ups. He's been in the neighborhood for a while and it is great to have him leading this store. I still have the parts he recommended in the past, which are of great quality. read more

Great service. Would rent a bike from them again! Bike were well serviced. Good rental price. read more

The folks at Liberty Cycles are incredible! I called them around 6:40pm (20 minutes before closing) asking if I could swing by to get a flat tire fixed. They said "yes", and within 5 minutes Pedro was working on the bike and ended up replacing the inner tube and a new tire for a very reasonable rate. I was out of there by 7, and the whole staff was incredibly kind and efficient. Special shout out to Pedro, Shawn, Jason, and Evana for making me feel at home and that my bike was cared for so I could get back on the road safely. read more

I reserved a bike rental twice (the second reservation was for my birthday ride), and both times, I was stood up. I arrived at 10 am, waited 45 minutes and the shop was closed. The website said that they open at 10. read more

Friendly and courteous service. Trustworthy. Bikes in great condition and easy to ride. Highly recommend this place for rentals.

My dad and I walked in looking for bikes to go around Central Park. Shawn was super helpful and offered helmets and baskets for the bike and their rates are good! Only $6/hour. Once we can back to turn the bikes in he also gave us some great food recommendations. Would definitely recommend. read more

****I am hiding my real name and location to protect my identity**** First of all the cashier never wears a mask. A few months ago I blew a tire and the mechanics gave me a Presta valve which I see on the internet is more expensive (RIP OFF NO. 1) than the one I needed. And also much harder to use. Now I have a hard valve in the front and an easier valve in the back making it difficult to fill my bike with air and ruining every ride. One of the cashiers told me he would help me fill the tires with my bike pump but when I came back someone named Sean (no mask) was there and he was short with me because I wouldn't just buy new bike pump from them attempted (RIP OFF NO.2) . ADDED NOTE BEFORE I STARTED TALKING I WITNESSED HIM TRYING FORCE AN ELDERLY WOMAN TO SPEND MORE MONEY AS WELL. Upon realizing a mistake had been made Sean did not offer to fix the mistake at all. He just showed me how much air to put in the tire. It is an awful chore to fill the tire every time and it is always flat ruining every ride for me. When I asked for them to fix the mistake I was told I don't have a receipt so they refused to fix their mistake and would like to charge me. (RIP OFF NO.3.) Why would I make this up? I honestly feel I've been treated like trash because I don't know much about bikes. There is a misogynistic overtone that makes the experience unbearable. I would tip the mechanics every time I came here to show my appreciation for their hard work and to be treated this way over a valve change. It's nauseating. If you need more money maybe you should focus on customer retention instead of ripping people off. I'm giving my money to Trek cause this is New York and I can just go some where else. I will also be contacting Consumer Affairs and the BBB once I find the charge on my Credit Card. Thanks for stealing my money and ruining my bike. read more

Super friendly and knowledgeable staff. Bike rental rates are reasonable. Will definitely come back here. read more

Liberty Cycles - Bikes Near Me - New York, New York

What an easy and pleasant experience. Walked in on a weekday around 11:00 am and found out that instead of $6/hour it would be $5/hour. Awesome. Renting the bikes is painless, fill out a short form, get your bikes and helmets and off you go. Locks cost extra, but we were only going to be at Central Park, so it wasn't necessary. Central Park is only a 5 minute bike ride from Liberty Bicycles. There are a lot of places that you can rent from that are actually at the park - but after some research it seemed like those places were a bit shady. We did see some of those bike rental places and our bikes were in much better condition! We were back after two hours of biking the entire park. You pay when you return the bikes, another painless process. I would happily use Liberty Bicycles again. read more

Liberty Cycles - Bikes Near Me - New York, New York

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I brought my old bike into Liberty Bicycles. A Raleigh I've had for twenty-six years. It was in bad shape. I had been neglecting it and was considering trashing it. Shawn, the store manager, spent time (incredibly patient and kind time) discussing the pros on cons of fixing it up or letting it go. Ultimately, I decided to get it tuned up and get a couple of new tires and with Shawn's expertise (and super great deal!!) my bike is literally reborn! It's like it's new. Not only is this place really professional but also kind, giving sensible advice and wonderful service. Highly highly recommend. They have great knowledge. I also have a new electric bike and I will bringing both bikes in for regular service. read more

Their bikes are in good condition, the shop employee Shawn is very helpful. I consider go back again.

Pros - Location (very close to Central Park and Hudson Greenway, about 4 to 5 blocks) - Price (weekday $5/hr, $22/day) (weekend $6/hr, $30/day) - New York bike maps available - Helmets are free and optional - Easy process of picking up and dropping off bikes Cons - Locks are extra $5, can be used on multiple bikes. we used 1 locks for 3 bikes. - Had to correct them and remind them of weekday prices, because they charged me weekend prices the first time. - Bike conditions are decent, not great. ------Had a some gear issues and at one point the back wheel got stuck and the chain fell off. We tried to fix it, but did not work. Then I called Liberty Bike to see if they can send a car out to pick us up or direct us to the nearest bike shop. Their solution was to send me a video of how they would assemble the back wheel, so we can try to fix it. I never got the video, but we eventually fixed the wheel after 20 mins. Not too keen about their customer service. Nevertheless, the 3 bikes we rented did last for roughly 15 miles up and down Manhattan (included all of central park, most of Hudson Greenway, Brooklyn Bridge, and back to Liberty bike shop). read more

Liberty Cycles - Rental Bikes. Bike lock wrapped around the seat of the red bike. - Bikes Near Me - New York, New York

Fred and his team were awesome! I loved the Specialized hybrid they rented me for a great rate. $6/hour but you get an even better rate if you pre-reserve online. The rental includes a basket (upon request), water bottle, map, and helmet. Extra fee if you'd like to rent a bike lock. The location is very close to Central Park and Liberty has better bikes and better prices than the chain rental places they are slightly closer to the park. I'm glad I decided to rent a bike with them! I had a great 4 hour ride and would've used the bike all day if I didn't have to catch a flight home. read more

Liberty Cycles - Specialized small (5'4" height) hybrid - Bikes Near Me - New York, New York

Very helpful staff. Nice bikes that were well tuned and in good shape for ride. Would rent again

Nice people, cheap bike rental, but it was actually a good bike. Rode it from their shop all the way up to Fort Tryon Park and back and had a blast! Thanks Liberty Cycles! read more

These guys are knowledgeable friendly and fast. They were out of the tubes I needed but ordered them and held them for me. They also fixed a tube that I didn't set right after a road flat change ( and no tools ) for free. For neighborhood bike shop it is great. read more

My last experience was not much better than my last. I will definitely be using another bike shop for my maintenance needs. They did not do the job I asked, to fix the squeaky brake. Every bike shop tests a bike before they hand it over but not this one. It wasn't a rush job since the kept the bike for a few days. My brake sounded like a dying whale and if they tested the bike, they would have known. They came up with every reason in the book including 'it was raining out'. God forbid, the suffering of testing a bike in drizzle! I will be contesting the charge with Amex as they're recommended I do. The last time (both expensive) wasn't much better since they didn't fix it either. So at least they're consistent. read more

Superb quality bikes. Comfortable. Great service. Accommodating and helpful. If you want to do some serious mileage - this is the way to go. We did a 3 borough - 24 hour tour - 45 miles. And at the end we were ready to for another 40 - thanks to Liberty Cycles' great quality bikes and affordable prices read more

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This shop is terrific. Great customer service and value. I rented a hybrid for a couple of days from them. It was an excellent price, and they really gave the bike a once over in the stand to make sure it was in perfect condition for the rental. This is kind of rare with rental bikes in my experience. They also put on my own pedals for the rental at no extra charge. Highly recommended, particularly if you're looking for a dependable bike you can take on long rides with confidence. read more

Liberty Cycles - Bikes Near Me - New York, New York

Great bike. Great service and location for renting near Central Park. Helpful staff.

What a great experience. Liberty had my bike ready as promised and it was in great working order. I would definitely recommend Liberty cycles if you want to ride a good quality road bike in NYC. read more

Got a very old road bike as a rental. I'm 6'3 and they apparently didn't have any of the newer nicer bikes for rental. The chain came off while I was riding. Doesn't seem like they have enough of an inventory to be charging these prices. Could have gotten a latest 2020 road bike in jersey city for the same price. read more

Best bike rental in NY. Wonderful staff. Very knowledgeable & ready to share that knowledge. Rented a bike yesterday & rode the entire Hudson Greenway very comfortably. They provided helmet, basket, lock & a cold bottle of water. Thanks. read more

Liberty Cycles - Liberty cycle - Bikes Near Me - New York, New York

I've been going here for a while and what I like about these guys is they're your honest neighborhood bike shop. They don't gouge you and the turn around repairs quickly. It might be why all the bike messengers and even rickshaw guys are here from time to time. read more

Very friendly staff and speedy service. I rent a bike for a full day for only $20. Highly recommended! They open from $10am to $6pm on Sunday. read more

Nice guys! Very knowledgeable and not overpriced. They can fixed anything on the bike. Fair prices. Friendly! read more

I took my bike in today because I noticed there was a lot of resistance when I rode it. I thought that the brakes were too tight or that my bike needed some oil. The mechanic took a quick look at it, spun the front wheel, gave it a quick adjustment, and handed it to me back in perfect working order. My offer to pay was graciously declined. 5 stars for the quick service and for not taking advantage of someone who clearly doesn't know jack about bikes. read more

First time customer. Just moved to the Central Park area so I chose this place based on the reviews and location. Dropped off my Pinarello Dogma ($10k race bike for those who don't know) for a tune up and the bike came back immaculate. Gears were skipping when I brought it in and after service it changed fast, smooth and snappy. Bike has never rode this good. Can't recommend this place enough. I'll be back regularly! read more

Liberty is by far one of the best cycle rental compagnies in NYC. It's starts with the price, thats better then the others and the guys are very friendly. The bikes are vey good and we cycled around 3 of the 5 boroughs a whole day and saw so many things. I really recommend this shop for a bike of a day. read more