Terrific service. Great staff. I must have passed this shop hundreds of times without noticing it…read more Very glad I finally saw it. I'm definitely going back.

Very friendly people came to fix a flat and the guy at the front was well informed ending up buying…read morea new shifter it was Shimano and it was only 27 I assumed a higher price based on their location. They continued to fix my flat for a little over 20.

Communication, customer service, response to issues, quality of equipment all need to be improved.read more

Superb caring tire replacement and tune-up!…read more The Yelp reviews read like they are about 2 very different businesses (maybe that's the case) -- the one I went to must have been the Pedro version, though I didn't ask his name. He was friendly and caring when I dropped of the bike. He exhibited justified pride in his extremely thorough work when I picked the bike up the next day. His great spirit importantly added to the giggle I felt as I then rode the bike afterwards.

The hours posted on the website are not accurate and it looks like the hours posted on the door to…read morethe store are not accurate either because all differ from what is posted here on yelp. When is this business open for customers? Who knows. I just wasted 45 minutes getting here to find it closed because of this. Technology isn't any good if you don't use it. What does this communicate to customers? Answer: We don't really care about you or your time. Question for owners: how many hours are spent on instagram vs. spent updating basic business info like operating hours on the official website?

Chad @NYC Velo-Hell's Kitchen-was great in helping me get the right road bike to ride Central Park…read more Great shop.

incredible vibe! Open mics. Art. friendly lovely staff. what a lovely place to come hang.read more

TLDR: asked for a simple tire tube replacement, left with damaged carbon rims…read more I usually do my repairs myself, but didn't have any tools today, so I figured a tire tube replacement is a pretty dead simple job that any bike shop can handle. I walked into Enoch's shop last week, and he quoted me $15 and 10 minutes, and I said sure. As the service continued, I became progressively more apprehensive, but was too polite to tell him "Sorry, I don't trust you anymore. Can we stop?" 1. He clamped my titanium bike on the seattube. One should always clamp on the seatpost, so if any crush damage occurs, it would be easily replaceable. Luckily there was no damage here, but he would have crushed a carbon fiber frame. 2. Unluckily for me, I have carbon fiber wheels. He used a steel vise grip to pull the tire off the rim... I've never had to use anything other than plastic tire levers to get my tire off. This caused dent damage on my flawless carbon rim, as you can see in the attached photo (I did not know this damage occurred until after I already left the shop). I do not know if the damage is just cosmetic or structural, and I will need to contact the manufacturer. 3. When he reattached the wheel to the bicycle, he rested the chain not on the cog, but past the cog on the rear axle, then stretched my rear triangle to handle the extra width, then tightened it down (this I also did not realize until after I had left). This is basic, and so obvious. If he had simply turned the pedal at all, he would see that it's not driving the wheel... When I discovered this, I ran home to get my multitool to relieve the tension on my frame and set it properly. Luckily this does not seem to be permanent damage, as the back wheel still seems aligned properly. If I had a carbon frame, he would have snapped it. At the end he said "I'll need to charge you more, $20, because this took a long time and was very hard". So I came in for a tire tube repair, and left with potentially hundreds of dollars in damage (still awaiting manufacturer reply if the rim is unsafe to ride or not). I made a mistake of bringing something nice here, don't make the same mistake yourself.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

When I received my Power Goat V3, I took it to LastMileNYC for some work. They told me that they…read moreonly work on the brands they sell and they don't sell PowerGoat ebikes. So I went to a local bike shop in the east village call BikeFix and I really lucked up. BikeFixNYC is for anyone out there like me that spent several thousand for an ebike from California that has no support/mechanics here in NYC. Surron, Super73, Onyx, Ghostcat, Revv1, PowerGoat, you name it and BikeFix got you. They honestly do not disappoint. Plus they're honest and trustworthy. I brought my PG V3 for some new rear shocks and Greg did a phenomenal job. He also removed some pegs that I had difficulty with. I won't take my bike anywhere else!

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

This is my go to bike shop near my work space in Manhattan. I commute by bike from Queens to…read moreManhattan almost daily and have go to shops in both boroughs. I've been coming to Bicycle Habitat for a few years now, and have been meaning to write them up. The person who helped me the most here is Matt. Matt is very personable and knowledgeable. The latest big thing I had done where was an annual tune up. I have a Cannondale commuter bike that had a flat. Even though my bike was bought about 8 months ago, it needed some major cleaning, minor repair work along with fixing the flat. Mechanic addressed everything and it only took a day turnaround. My bike looked basically brand new after the clean up. The other thing I want to point out is that Matt explained everything and even fixed small details like loose bolts, etc. that I overlooked. They also have a good selection of accessories and maintenance supplies and will help answer questions.

I'm really disappointed with the service I received over the phone today from employee Christina…read more I had called earlier in the week to ask about a quick stem swap, and the gentleman I spoke with was very helpful...he told me no appointment was necessary and it would only take about ten minutes. Since it's a busy spring weekend, I called back today just to verify they could still fit me in before I made the trip. The employee who answered, Christina, was incredibly rude from the start. She kept talking over me, claiming she "heard FRAME" when I clearly said stem, and giving me conflicting info about needing appointments days in advance. When I mentioned the conflicting information I'd received previously, she snapped and asked, "Then why are you calling?" It's shocking to be asked that when I'm simply trying to be a responsible customer and check shop capacity. While she eventually tried to backtrack and say I could come in, her initial attitude was completely unprofessional. I hope management addresses this, as the "manners" displayed were uncalled for. Lost a customer to the shop.

Avid cyclist -- 200mi/wk. For a couple of months I had a creak and rattle I could not diagnose…read more BB/crank/cog/rear disc/? Drove me crazy -L'Etape, 2 century rides and lots of training miles with the problem getting worse. Jorge identified the problem -- wrong grease in my derailleur hangar. Not an easy diagnosis; but a very easy fix. Thanks!

My daughter brought her first e-bike from here, they treated her very well. She was interested in…read morethe step high wing, they showed her all the bells and whistles about that model then suggested a step thru for her, she's short. They wanted her to have the best comfortable experience with her new bike. She now rides almost everywhere! The transit Authority is losing money. Thank you to Gino for being so attentive as her salesman Wing representative.

I and old dude. In the '80's I used to go there and stare at the DeRosa's in 7-11 paint schemes…read more I finally bought a red DeRosa SLX frame. My first high-quality bicycle. That bike would descend like it was on rails. I hit my all time fastest speed of 52 mph on a steep road in Vermont. I'm glad to know the shop is still there and continuing the first class products and service I got from Sarah and her staff back in the day.

I had an overhaul done on BMC 2015 road bike. I've had minimal work performed on my bike since, but…read moreI've never had a serious inspection performed. I've been in car accidents, road in pouring rain, water, and mud. I've clean my bike on several occasions. But something told me that I should have an overhaul performed on my bike since I had put it through so much. Yup it took me 9 years to decide to do it. SMH. Since I live close to Conrad's and have taken other bikes that I've had to John at Conrad's, I figured why not just do the whole shebang. So John informed me that there was a crack in my carbon fiber fork. Which I was not expecting or wanting to hear. We all know that once carbon fiber is cracked, it's pretty much done. My heart broke hearing this bad news. He did give me options though. He said he would be willing to contact BMC to see if they had another fork to replace mine. But because my carbon fiber bike is 9 years old, they discontinued that particular model. Damn. Then he tried researching others bike dealers to find a fork comparable. Nada. He then told me he knew a guy that could rebuild my fork. And I agreed to have this guy build my fork. It took several weeks due to the work load because it's summer and everyone is riding. I just had to wait my turn. When I got my beautiful bike back, she was gliding everywhere I road her. It was as if I had bought a brand new BMC. And the appearance of my well cleaned and detailed bike was outstanding. I was so impressed with the quality and detailed service John and the guy who repaired my fork had done. I've never been so pleased by anyone inspecting and cleaning my bike ever. Now, I wasn't anticipating the cost of everything, but it was worth the wait and cost because I truly have a "new" bike. They did right by me and my bike. What outstanding and fantastic service. Five stars hands down. Conrad's is the best.

Had an issue with front gears, talked into full tuneup and several replacement parts. In the end…read morethe tuneup was good but the original issue was not solved.

Been here a few times and always left unhappy. Staff are rude and not knowledgeable. They don't…read morelike giving estimates for repairs (the answer is always "bring it in", even if it is a straightforward ask with all the information they need). Online ordering is also a fiasco with no one answering emails, orders delayed, etc. Don't know if their mechanics are any good because you only get to talk to the front end sales staff that don't know anything about repairs.