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    Priority Bicycles

    4.4 (16 reviews)
    ModerateBikes
    Open 9:00 am - 5:00 pm

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    The "low maintenance" Enviolo hub and shift cable started falling apart after just a few years of light riding and is now stuck in low gear. Their customer service was also completely useless. Avoid Priority bikes.

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    6 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    9 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    11 years ago

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    8 years ago

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    6 years ago

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    Review Highlights - Priority Bicycles

    It took months of researching and watching videos but I finally pulled the trigger on the Continuum Onyx.

    Mentioned in 4 reviews

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    Enoch's Bike Shop - Barista area

    Enoch's Bike Shop

    (54 reviews)

    $

    Midtown West, Hell's Kitchen

    incredible vibe! Open mics. Art. friendly lovely staff. what a lovely place to come hang.read more

    TLDR: asked for a simple tire tube replacement, left with damaged carbon rims…read more I usually do my repairs myself, but didn't have any tools today, so I figured a tire tube replacement is a pretty dead simple job that any bike shop can handle. I walked into Enoch's shop last week, and he quoted me $15 and 10 minutes, and I said sure. As the service continued, I became progressively more apprehensive, but was too polite to tell him "Sorry, I don't trust you anymore. Can we stop?" 1. He clamped my titanium bike on the seattube. One should always clamp on the seatpost, so if any crush damage occurs, it would be easily replaceable. Luckily there was no damage here, but he would have crushed a carbon fiber frame. 2. Unluckily for me, I have carbon fiber wheels. He used a steel vise grip to pull the tire off the rim... I've never had to use anything other than plastic tire levers to get my tire off. This caused dent damage on my flawless carbon rim, as you can see in the attached photo (I did not know this damage occurred until after I already left the shop). I do not know if the damage is just cosmetic or structural, and I will need to contact the manufacturer. 3. When he reattached the wheel to the bicycle, he rested the chain not on the cog, but past the cog on the rear axle, then stretched my rear triangle to handle the extra width, then tightened it down (this I also did not realize until after I had left). This is basic, and so obvious. If he had simply turned the pedal at all, he would see that it's not driving the wheel... When I discovered this, I ran home to get my multitool to relieve the tension on my frame and set it properly. Luckily this does not seem to be permanent damage, as the back wheel still seems aligned properly. If I had a carbon frame, he would have snapped it. At the end he said "I'll need to charge you more, $20, because this took a long time and was very hard". So I came in for a tire tube repair, and left with potentially hundreds of dollars in damage (still awaiting manufacturer reply if the rim is unsafe to ride or not). I made a mistake of bringing something nice here, don't make the same mistake yourself.

    Last Mile NYC - Electric Motorbikes

    Last Mile NYC

    (7 reviews)

    Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

    Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

    Bicycle Habitat - Matt did a thorough analysis and explained the work needed on my bike, as well as a cost estimate so I wasn't hit with any unexpected costs.

    Bicycle Habitat

    (315 reviews)

    $$

    Chelsea

    This is my go to bike shop near my work space in Manhattan. I commute by bike from Queens to…read moreManhattan almost daily and have go to shops in both boroughs. I've been coming to Bicycle Habitat for a few years now, and have been meaning to write them up. The person who helped me the most here is Matt. Matt is very personable and knowledgeable. The latest big thing I had done where was an annual tune up. I have a Cannondale commuter bike that had a flat. Even though my bike was bought about 8 months ago, it needed some major cleaning, minor repair work along with fixing the flat. Mechanic addressed everything and it only took a day turnaround. My bike looked basically brand new after the clean up. The other thing I want to point out is that Matt explained everything and even fixed small details like loose bolts, etc. that I overlooked. They also have a good selection of accessories and maintenance supplies and will help answer questions.

    I'm really disappointed with the service I received over the phone today from employee Christina…read more I had called earlier in the week to ask about a quick stem swap, and the gentleman I spoke with was very helpful...he told me no appointment was necessary and it would only take about ten minutes. Since it's a busy spring weekend, I called back today just to verify they could still fit me in before I made the trip. The employee who answered, Christina, was incredibly rude from the start. She kept talking over me, claiming she "heard FRAME" when I clearly said stem, and giving me conflicting info about needing appointments days in advance. When I mentioned the conflicting information I'd received previously, she snapped and asked, "Then why are you calling?" It's shocking to be asked that when I'm simply trying to be a responsible customer and check shop capacity. While she eventually tried to backtrack and say I could come in, her initial attitude was completely unprofessional. I hope management addresses this, as the "manners" displayed were uncalled for. Lost a customer to the shop.

    Conrad's Bike Shop - The shop

    Conrad's Bike Shop

    (51 reviews)

    $$$

    Midtown East, Murray Hill

    I and old dude. In the '80's I used to go there and stare at the DeRosa's in 7-11 paint schemes…read more I finally bought a red DeRosa SLX frame. My first high-quality bicycle. That bike would descend like it was on rails. I hit my all time fastest speed of 52 mph on a steep road in Vermont. I'm glad to know the shop is still there and continuing the first class products and service I got from Sarah and her staff back in the day.

    I had an overhaul done on BMC 2015 road bike. I've had minimal work performed on my bike since, but…read moreI've never had a serious inspection performed. I've been in car accidents, road in pouring rain, water, and mud. I've clean my bike on several occasions. But something told me that I should have an overhaul performed on my bike since I had put it through so much. Yup it took me 9 years to decide to do it. SMH. Since I live close to Conrad's and have taken other bikes that I've had to John at Conrad's, I figured why not just do the whole shebang. So John informed me that there was a crack in my carbon fiber fork. Which I was not expecting or wanting to hear. We all know that once carbon fiber is cracked, it's pretty much done. My heart broke hearing this bad news. He did give me options though. He said he would be willing to contact BMC to see if they had another fork to replace mine. But because my carbon fiber bike is 9 years old, they discontinued that particular model. Damn. Then he tried researching others bike dealers to find a fork comparable. Nada. He then told me he knew a guy that could rebuild my fork. And I agreed to have this guy build my fork. It took several weeks due to the work load because it's summer and everyone is riding. I just had to wait my turn. When I got my beautiful bike back, she was gliding everywhere I road her. It was as if I had bought a brand new BMC. And the appearance of my well cleaned and detailed bike was outstanding. I was so impressed with the quality and detailed service John and the guy who repaired my fork had done. I've never been so pleased by anyone inspecting and cleaning my bike ever. Now, I wasn't anticipating the cost of everything, but it was worth the wait and cost because I truly have a "new" bike. They did right by me and my bike. What outstanding and fantastic service. Five stars hands down. Conrad's is the best.

    Priority Bicycles - bikes - Updated May 2026

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