Visiting the area and SRAM shifters stopped working for no good reason. Hard to climb hills in one…read moregear. Walked in off the street, Pete took the bike right away and Big Blue was up and running in perfect condition in less than 20 minutes. Thank you so much for your expertise, for letting me watch the fix so I could learn something and getting me back in the saddle in no time.

We took my daughter's bike to Bedford Wheel House after she broke the front brake handle in a…read morespill. The staff quickly found a replacement, provided excellent communication throughout the process, and ensured everything was properly greased and working. The repair was completed fast and at a fair, reasonable price. Highly recommend!

I scheduled a bike fit on the recommendation of someone after a bike fit done somewhere else did…read morenot work for me. From the moment I walked in everyone was welcoming and understood why the bike fit I had done was not working for me. Julian and Paulo got to work and refit me. They understood a fit may take more than one time or even two. They worked with me until I was comfortable and riding pain free again! In addition, last year I popped in with a question about the tires that were on my bike Immediately I was provided a great set of tires that fulfilled my requirements and give me a nice ride! I highly recommend this wonderful family-owned bike haven.

Really wanted to love this place. A lot quicker than going over the bridge to Piermont or Strictly…read more I went in and dropped off a brand new Specialized Tarmac SL8 frame for the shop to build up. They were to transfer my parts from my existing bike. All the guys at the shop were super cool and friendly and mechanic and I geeked out over 1x ratios. I felt positive that my bike was in good hands for the build. The build was quickly done and I go in the following Saturday to pick up the bike and again I was warmly greeted by everyone in the shop. Everyone is gushing over the bike saying how beautiful it is. I get home and want to prep the bike for my fathers day ride and I go to takeoff the warranty sticker on the downtube and I noticed someone has painted over a sizeable chip by the bottom bracket. I know it's the shop because there is touchup paint on my brand new ceramic bottom bracket. I call up on Monday and get the mechanic and he remembers me and I ask him why there was a chip on the frame. He admits he caused the damaged and it was due to paint on the BB. I really don't remember seeing any paint on the face of the bottom bracket but I will take his word. I asked, why he didn't face the bottom bracket then and he replied he could have created a crack all along the bottom bracket in the lacquer. Ultimately I ask him why he didn't call before he did the install, or after he did the install and it went wrong, or why didn't he mention anything when I came to pickup the bike let alone file a claim with Specialized? The kicker is, the touchup was so poorly done I rubbed away the paint with my finger. The mechanic kept asking what I wanted to do? He kept offering to do another touchup. IMO my experience was a combo of bad customer service and bad technique used. I standby the fact the bottom bracket easily could have been faced if there truly was paint overspray but if the shop didn't have the tools they needed to RMA it. I also was pretty pissed because they lost some of the hardware for my Roval Alpinist seat post on my other bike where I was transferring parts and even though I told the mechanic my chain was waxed, he went and oiled it up. I had to clean my who drive chain and reset my chain again. Beyond that the mechanic there was insanely rude. I was explaining why I was so upset, he cuts me off and says, "you are talking too much, what do you want". Well for one treat my bike like you would treat yours. Simply avoid this shop. This place isn't cheap and isn't worth the headache

Always helpful and quick. Great tips. Great customer service…read more G or two new tires and They fixed multiple flats.

Have been several times!! Always excellent service, fast, helpful and knowledgeable. We definitely…read moreneeded a bike store in this area. So happy to have them here!

Solid bike shop. Good selection and helpful staff. I do…read morethink it's ridiculous for a bike shop to be closed half the weekend, especially when they're along a popular bike path. So much lost business opportunity!

I ended up with a flat a short distance away. I was at the shop waiting outside for it to open when…read moreTom showed up to open for the day. He was able to replace the tube, fill both tires with air to make sure I'd be all set, and get me back on the road so I could finish my ride. Can't say thank you enough for the great customer service!

DO NOT LET COLIN TANNER TOUCH YOUR BIKE! Colin is easily the worst bike fitter in the New York…read morearea. He ruined my Parlee RZ7. In 2023, I had an initial bike fit with Colin. At the time, I was relatively naïve and inexperienced with bike fits. After my bike fit with Colin, however, I quickly learned how a bike fit can go wrong. First, despite my sit bone width indicating a 145mm maximum wide saddle size, Colin sold me a 165mm wide saddle. My local bike shop later told me that they have never even seen a 165mm wide saddle on a performance road bike, such as an RZ7! Next, Colin inexplicably decided it would be best to drop my handlebars by a whopping 25mm. After he cut the fork and set the bike in an overly aggressive position - completely inappropriate for a non-racer like myself - I experienced extreme body pain during and after my subsequent rides. My bike was thereafter unusable. To salvage my bike, I was forced to order a new fork from Parlee, costing me over $1,000 for the part and installation by my local bike shop! That's right - Colin's bike fit ended up screwing up my bike so badly that I had to pay over $1,000 to correct his errors! When I asked Colin about it, he said, "Well, I can't make bike forks grow." Great customer service. Thankfully, I found another bike fitter in the area to correct all of Colin's blunders, and now my RZ7 is set up perfectly. Let this be a cautionary tale for all you fellow cyclists. Do not trust Colin Tanner with your bike. He is clueless and is committing malpractice as a bike fitter. Having Colin Tanner do a bike fit is like hiring a circus clown to fix a nuclear reactor. He does not have the knowledge or intelligence to be doing this work. If you need a bike fit, please go to either Piermont Bike Connection or Signature Cycles, where you can find some of the best bike fitters in the tri-state area.

Went to this high end shop looking for a new saddle. The selection and high end goodies were…read morereally appealing. They had a fitting going on so they politely asked me to come back at another time. They were polite, but this was a disappointing experience.

Luke and team are the best bike mechanics around. They have worked on my road and mountain bikes…read morefor years and I've always been satisfied by their remit. They describe the issues clearly and fix everything expertly. There are other bike shops that are located closer to me but I choose to drive 30 minutes to Crank Cycles because there is nobody I'd rather have work on my bikes.

Just went to the newly opened Crank Cycles located at the four corners in Hartsdale,met the owner…read moreLuke who was very friendly and knowledgeable,beautiful store that is still setting up,left my bike there for a spring tuneup and new tires and brakes,they told me it would take a few days to get parts and preform the work,I will update this review when I get it back,I hope this business survives as we have so many empty storefronts in town,Good luck Crank. Update, got my bike back in 2 days,new tires new brakes and a complete tuneup and the bike was even cleaned,rides alot better now!Thanks Luke.

I brought my Specialized Stumpjumper 15 in for service and left seriously impressed. Pacific…read moreCycling & Triathlon is one of the few shops in Fairfield County, CT that's truly equipped for high-end mountain bikes, the team knew exactly how to set up a full-suspension MTB (sag, rebound, cockpit, tubeless, dropper) and got everything dialed the way it should be. I've tried other shops locally that didn't have the tools or the know-how; Pacific absolutely does. Service & expertise: Friendly, fast, and deeply knowledgeable. Every visit turns into a mini masterclass, I end up hanging around nerding out about bikes, local trails, and riding because the staff actually rides and it shows. Bike fitting: They're among the most capable bike fitters in the area. If you need a professional bike fit for road, tri, or MTB, this is the place to get comfortable, efficient, and injury-free. Selection: From kids' bikes to road bikes, e-bikes, and racks/accessories, they've got the essentials covered, plus the parts and tools to keep serious riders rolling. Bottom line: if you're searching for a mountain bike shop, MTB suspension setup, bike service, or a professional bike fit in Fairfield County, Pacific Cycling & Triathlon is the real deal. Highly reco

Thank you so much to the team at Pacific Cycling & Triathlon for having an in-stock last minute…read morebike case and taking the time to assemble the case and help pack my bike for international travel! Great customer service and knowledgeable bike techs!

Lucien is the best!!! Super helpful and patient with us! Highly recommend to anyone in the area.read more

As everyone knows, 2020 and 2021 have been a tough time to track down a new bike. After a fair bit…read moreof research, (and after talking to brands like Ellsworth and hearing that they wouldn't resume preorders until 2023), I decided a wanted an Ibis Ripmo. Last Monday, I called Ibis HQ, and they gave me a list of dealers throughout New England. I have them all calls, and Lou at Briarcliff was the one that had what I was looking for in stock. He was extremely responsive, and talked me carefully through the build to make sure it was tuned to my needs. I took delivery last night and rode it this morning! If you're looking for a shop that is responsive, experienced, and considerate, Briarcliff is your spot!