I will never do business here ever again. I brought my bike into have extensive motor work done I…read moregave him a budget of what I could afford and he went over my budget by $1300. Had no choice but to find the money to get my bike back out of hock because you would not release the bike till I paid for it in full. So After having had work done with new valves new cam lifters pushrods cylinders bored out 11,000 miles later pushrod let go. Brought it back to him for him to look at told me he didn't know what was wrong but was going to cost A minimum of $2000 to repair. I asked him how could you tell me how much it's going to cost when you don't even know what is wrong. Just looking for quick cash? What was really upsetting is that he wouldn't stand by his work after 11,000 miles.

Just got my bike up and running again and needed a few supplies, new helmet, cover, gloves, etc. I…read morewas amazed that their pricing is internet competitive!! Always happy to support a local business, and the customer service was great!!

Great atmosphere good service sales people are very attentive great help good at explaining thingsread more

At least one employee in this establishment is shockingly rude…read more I called this afternoon to see whether they might stock a battery for my 2008 Triumph Bonneville. After making my way through the voicemail, I reached a friendly gentleman in parts. He informed me that "we almost certainly have that battery in stock; let me check," and put me on hold. I waited patiently for about 6-7 minutes, then someone else picked up. The subsequent conversation, which took place about twenty minutes ago, was pretty short, so I'll reproduce it in full: Employee: Who are you holding for? Me: I was speaking with someone in parts; he's looking into availability on a battery for me. Employee: Well, he put you on hold because we got so many people here it's going to be about 45 minutes before he can look up your part. So you can keep holding or you can call back -- it's your choice. Me: Okay, so should I just wait about 45 mins and call back? Employee: [In a snarky/patronizing/"problem employee"/passive aggressive voice] You want to wait on hold for 45 minutes? Me: No... Employee: Well then call back. [Immediately slams receiver down on me.] Now let me just mention a few things. I'm easy-going and, as a local business owner myself, I certainly don't like to badmouth a Northampton retailer, especially during these hard times. And I also understand that a workplace can be frustrating when things are piling up. So I would have been very understanding if the second guy who picked up had said something simple like "Hi, we're really backed up. Can you call back later?" Or anything of a similar tenor. Instead, this person decided it would be more appropriate to present me with what amounted to a false choice, then hit me with a nasty and patronizing tone when I -- unaware that he was just looking for an opportunity to unload his attitude on an unsuspecting customer -- simply sought some clarification as to what he wanted me to do. To recap: I was just looking for a battery. I was going to give them my business. This was utterly uncalled for. To the owner of this business, I would suggest that this employee needs a serious talking to.

As an avid dual sport and Klim enthusiast, I appreciate having this small, locally owned business…read morein my community. Doug has ordered in many things for both my husband and me, and they have come in quickly. He has always been very communicative and I appreciate his candor. In addition, we also use his building for vehicle storage, not only for ourselves, but also for some of our customers. The prices are VERY reasonable, not just for storage, but for parts and accessories too. Doug has always been easy to deal with. Thank you for being a part of our small community.

While I'm always treated reasonably well on the phone, and my needs are understood and met, my…read moreissue is with the post-order period of time. I always ask for a tracking number for the items I purchase, and I am always promised to have them by the business day following when I place my order. Even though the items are typically scheduled up for shipping the day I place my order, I never get tracking information from Smart Power Sports until the day my order is scheduled to arrive at my house. IMHO, this is terrible customer service since the promise is always made to get information to me vey quickly and it never arrives until it's "too late" for me to be able to make use of it (if I get a tracking number from them at all). What's more irritating is that I get told that items are "in stock", but they ship from a supplier warehouse somewhere else in the country. They never disclose this information, and make it about impossible to estimate a reasonable timeframe for delivery as a result.

I had my Honda 2010 Goldwing TRIKED out a couple of seasons ago. so far I have been very happy…read more.. Doug and his crew, did a great job..Im' very happy! Ronnie Springfield, Massachusetts

They have treated me very well on purchases and and have been fair with me everyone is raising…read moreprices now the stuff is very friendly.

I just purchased an ATV and I couldn't ask for a better experience. I worked with Dan and CJ. They…read moreare knowledgable and patient, since i had no experience with ATV's, they were able to guide me to find the perfect machine. I would absolutely recommend them. I plan on using them in the future. Maybe next year I will purchase a dirt bike.

CJ was fantastic. He offered anice and beyond customer service. He made it easy and quick. highly…read morerecommend.

Still going strong, riding along, the Mohawk trail, by Millers River, sitting atop, a vibrating…read moremachine, on this hot summers day, between my knees, made, for me, some incredible scenes.