This was my first experience with The Spoke and it was excellent!! Both the owner Paul and the…read moremechanic Damien were super easy to work with and both were exceptionally knowledge-able about e-bikes (which is why I chose to go to see them in the first place). Their work was excellent and price very reasonable considering the amount of time spent on diagnosing and working on the bike. I do have to say that they need more room in their shop....it's a bit crowded and seemingly disorganized. However, if you get past that, you won't be sorry if you use them for mechanical issues ...or even to buy a new bike or piece of equipment. Just a note...THE TIME FOR THEIR HOURS ON THIS WEBSITE IS WRONG. THEY DON'T OPEN UNTIL 12 NOON!!! not at 10 as listed.

Diabolical Damion of the Spoke in Williamstown damaged my derailleurs so I cannot pedal and shift.read more

this place is awesome! I went in all frazzled after getting a "brand new" bike for one of my kids…read moreoff of marketplace that I picked up in parts, it needed more piecing together, tightening and training wheels. The two guys working in the shop were calm and very nice and helped me right away. We got excellent customer service and left with a safe, working bike with training wheels. Grateful to have a bike shop in such a small town.

My Di2 was totally dead, and I didn't have my charge cord. I called and they had me bring down the…read morebike and let me charge, free of charge. Great guys, great shop, a level of customer service that is seldom seen these days.

Visiting from Vegas. Rented 4 eBikes for the family. We biked for over 5hrs, using one of the most…read moreserene biking trails we could find. Using Greenway, we went from the Quadrini Bike Shop past Amherst to Bechertown. Saw baby cows, ponds, acres of farm land, and the most beautiful countryside views anyone could ask for. THANK YOU QUADRINI!!!

I'm so glad we found Quadrini Electric Bicycles! My wife and I rented some electric bicycles so…read morethat we could ride from Northampton to Amherst. Bob and his staff couldn't have been more helpful. They have a variety of different high quality bikes, helmets, locks, and even a bike bag so we didn't need our backpack. They are located right on the bike trail, which is super convenient. We rode from Northampton to Amherst for lunch and made a few stops along the way. The trails are great by the way. It was a 90 degree day, so having pedal assist was not only fun, but a much needed break. This means riders of all skill/fitness levels can enjoy the trails. If you're in the market for an electric bike or simply want to try one, you have to try Quadrini Electric Bicycles.

Rented from the Cheshire location- great place, right next to Cheshire Reservoir and the…read moreAshuwillticook train. Manager was very nice, funny. Great ride around the area, with beautiful views. Bikes were in good condition and ready to go. Recommend the location- we will be back there.

They are an old-school, fully stocked "outdoor" store that harkens back to an era of local stores…read morethat seem to disappear, victims of REI's and Big Boxes, where staff are likely to be completely clueless about what they are selling. I stopped in for some gels and air canisters for my bike bag, and bent the ear of one of the bike shop employees who was more than happy to talk bikes. The store is a fly fisher's dream ( or money trap because of how much stuff they have!) - they are fully stocked with Skis ( even in summer!) - Bikes, Kayak/Canoe gear, hiking gear, camping gear - and topped with a knowledgeable staff. Worth a visit, worth supporting.

I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

Rented skis for a one day adventure. Staff was super helpful and hooked me up with a new set of…read moreAtomic Maverick. They were perfectly tunes and performed great of the packed surface at Mt Snow. The rate was super affordable. Also, they have almost everything you need for skiing. Thanks for helping me out.

We have been buying ski equipment there for years, and they have a good selection and good customer…read moreservice. John really knows his stuff and is very helpful. Every year we get our sons skis and boots to get him ready for Devo and their kids equipment really is great, and they have great deals. Highly recommend.