Eagle Shoe & Boot saved my shoes!…read more Since I am in Great Barrington for a little while, I'm doing my best to patronize the businesses here, but have been frustrated at the lack of great service (so far, both dry cleaners in town have completely screwed me over), so when I ruined one of my shoes, I figured I would have to toss the pair, or take them home to Boston to get repaired there. However, figuring I would give a local merchant ONE LAST TRY, I went into Eagle Shoe and handed over my sad shoe, and the nice guy (who I think is the owner) said it would be no problem and I could pick it up the next day. My shoe was repaired for just $8, no tossing of an expensive pair needed, and my faith in humanity has been restored.

We are so lucky to have such a great shoe store right in the heart of Great Barrington. Barbara…read moreand Mike are so knowledgeable. I've been there many times for new boots, shoe repairs and even had a leather belt shortened. Highly recommend!

Absolutely loved this place. Fabulous service. Quality footwear and the one shoe felt a little…read moretight so they stretched it for me.

I stopped in this store today looking for RFID wallets. They had a nice selection of genuine…read moreleather RFID ones which I was super excited to see. However, the prices were ridiculous. Smallish leather wallets from a brand I had never heard of were between $65 and over $100! I went to TJ Maxx in Latham and got one for $25, also genuine leather and Fossil brand. I will say the customer service here was excellent and the store is conveniently located In Stuyvesant Plaza, but wow, the prices were astonishingly high!

very difficult to get in touch,like zero. I have called numerous times. I have left messages. No…read more ever. I go into the store,I've decided. He seems like a very nice man. But it says on the ticket not responsible for shoes left over 30 days. I've been trying to get in touch with him since April. When I dropped off my boots.

I heard great things about Michael's, so I brought him two pairs of my best boots during the second…read moreweek of December '18. One pair is Stuart Weitzman (for the record). Still waiting, please see the picture -Michael doesn't call and doesn't show up at the store, despite signs on the door. I'm drafting a letter today, which will have to be followed by consumer advocate action. Just give me my boots back?? I'll get heels somewhere else.

Mel is awesome, and his shine stand is awesome too. He sets up in front of 729 7th Ave (Southwest…read morecorner of 49th Street) and gets it done. It's a wonderful throwback to the days of a cheap, well done shine (currently $3). Just sit back, read the newspaper, and let Mel hook your shows up with a great shine. I'm pretty sure that he's always there, and even if someone's in the chair in front of you, you'll only wait a few minutes. Four stars for the shine, one more for Mel.

Can't say I've actually walked on clouds before but after being fitted for a nice pair of keene…read morework boots, it's close. Selection blew me away in addition to a great selection of Carhartt work clothes and real leather belts... The kind that won't fall apart... I mean real leather belts that probably you'll be able to pass down generations ha ha ha. No seriously... The belts are solid unlike most that you see in the department store is that are laminated. If you are thinking Long haul... Buy your stuff here... It will last.

I have had footbeds from them for years. Truly the most comprehensive insole. I have a set in my…read moreski boots and daly shoes. Dave and the staff are true professionals. You would be hard pressed to find a better product in anywhere. If you have ever had a store bought insole or used the one that comes with your shoes, then you need to step it up and see these folks so you can get inline and become truly balanced!! It works !

I was having major lower back and foot pain when I first visited BalanceWorks. Dave explained why I…read morewas experiencing so much discomfort, how proper alignment can help, and the difference custom orthotics can make; and demonstrated right in the shop what proper balance feels like. I signed up right then and there! A simple molding and one fitting was all it took, and I'm a custom orthotic convert for life. They also weather-proofed and refurbished a couple pairs of pricy riding boots that had seen better days--they look great now, and just in time for boot-season!

For my first experience in the store I was attempting to return a pair of Super Sole x boots that I…read morepurchased online and was first confronted by the owner of this franchise with complete rudeness. My wife and I were both there and she agreed it was a weird experience! The owner said that she couldn't handle the transaction and that I would have to return the boots through the website directly. I then proceeded to get fitted for another pair of boots - this time a pair of $280 SuperSole 2.0 boots. I purchased the boots, oiled them per her instruction and wore them for approximately 29 days to see if they would ever break in and get comfortable to wear in a manufacturing facility. Either the boots are at fault or my feet, regardless I returned back to this same franchise to return them. I really wanted to keep these boots because they're constructed and made in red wing Minnesota! I was making an investment. Upon my return was confronted by a gentleman who was there in place of the owner who was on vacation. Again- greeted with shortness. "You can't return these!" He said. "You'll have to come back in a week and speak to the owner" he proceeded. And I proceeded to ask what the 30 day "no questions asked" comfort guarantee meant then! Eventually it seems he gave in to my ask as he was helping another customer and proceeded to return the boots for a full refund. I am sorry Red Wing, my feet aren't compatible with your footwear but PLEASE remind your franchises of your warranty period. Your warranty states "no questions asked" and your franchises need to operate per that. I felt awkward and out of place while at the store. Rather than being greeted with sincerity in two different store visits I was confronted with aggression each time. Horrible service in Clifton Park. Avoid if you can. Or don't purchase unless you know the boots will definitely work because you will go through the same hassle I did! If you do have to return them, get ready to defend yourself with the RedWing manufacturers warrantee. Attached here for reference.

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!