For context, I rate products and businesses on a simple scale: 5 stars means I love it, 4 stars means I like it, 3 stars is okay, 2 stars means I didn't like it, and 1 star means I hated it or think it's unsafe. 5 stars earned here. Wits End in Clifton Park is a really neat, very expansive store. Every time I go in, I feel like I could walk around for an hour and still not see everything. They have all kinds of decorations, and if you are looking for unique Christmas ornaments or special decor pieces, this place is absolutely worth checking out. It is not just seasonal either, there are gifts and decorative items for all times of year. They even carry clothing. The prices are not cheap, but the store has an upscale aura and I personally do not mind paying more for items that feel unique and well chosen. It does not feel like a big box store, it feels more like a specialty shop where you find things you would not see everywhere else. I have heard people say the staff walk around and watch customers closely. Honestly, I can understand why. The layout has to be a security challenge, there are multiple rooms, different levels, and even an upstairs. I would imagine shoplifting could be an issue in a store set up like this. For me, the staff have always been friendly and helpful. I actually wonder how they keep track of where everything is in a place that big, that alone is impressive. Around Christmas time it gets very busy, which says a lot about how popular it is. I usually make it in about once a year during the holidays, but you could shop here anytime for unique gifts. The only thing that feels a little off putting to me is the number of signs about broken ornaments and being charged 50 percent if something is damaged. I do understand why they have them, a lot of people do not watch their kids closely and accidents happen, and adults break things too. Still, seeing the signs all over the place does change the feel a bit. That said, it definitely does not stop me from coming in. Overall, I really enjoy this store and always find something interesting when I visit. read more

8/15/2026. What a shopping disappointment. While the card and jewelry sections were well stocked, others sections such as entertaining looked old and tired. The loft hasn't changed inventory for years. The biggest disappointment was the women's "fashion" department. Thought I was in a thrift shop, although the prices aren't thrifty. Lastly, there was a strong smell of mold. read more

You know I always buy my Christmas presents for my family here and I just wanted to get some earrings and the woman sprayed this horrible stuff all over the top of the counters while I was standing there like can't you do this at night time can't you do your cleaning like at night I had to leave she had to clean the top of the counters of the stuff I was looking at right when I was there my head is still hurting read more

I've been going here every year for probably 6 years for Christmas shopping. I purchase ornaments for my family. This is the first year that they not only removed the price strip on the ornament tag and replaced it with a higher sticker price, but they also now charge you for the BOX THE ORNAMENT CAME IN. I also noticed they jacked up the price of some of the more affordable jewelry. I like to support local but next year I just will not be able to support this business and will purchase online from somewhere else. read more

I have been in a couple times and bought several items. I use to recommend this place to everyone but the last time, my wife and I took her mom because she loves Christmas, but we got followed by a creepy old woman that tried to look in my wife's purse. I will have to find another place like this. read more

Wow, this place was disappointing. If the prices don't put you at your wit's end, the employees will. Reading a lot of the other reviews I'm relieved it's not just me. We were basically stalked/watched closely/made to feel that we were thieves waiting for the chance to steal something overpriced & ugly, which is most of what fills this shop. I might have a few tattoos/color in my hair, but my sister and I are honest, kind people, who spent WAY too much Christmas shopping but didn't drop a dime here after our experience. Story: My sister and I have passed by this place several times, seeing it from the highway on our adventures & were curious. Driving home we again saw the pretty Christmas lights from the highway, so we got off at the next exit and backtracked. As we entered the store, we were excited, but immediately realized it was a severely overpriced tchotchke/knick-knack shop, with some candy, jams/jellies, and jewelry, a la the Vermont Country Store, or the Silo Restaurant in Glens Falls. Also, the smell of a million pungent scents from candles, etc., mingling was instantly nauseating and migraine inducing. We walked through the labyrinthian layout and decided which way to go. Some of the decor is really neat, but if you've been in one overpriced shop of doodads and sweets, you've been in them all. We realized we probably weren't going to buy much, given the insane markup, but we had driven here, out of our way, and wanted to wander a little in case there was something more in our wheelhouse around the corner. I'm from Vermont, where reusable bags are required unless you want to pay extra for bags, and we'd been Christmas shopping all day, so I had my last small reusable bag from my arsenal over one shoulder and tucked beneath my arm. My sister and chose a path that went up some stairs. She pointed at a little flimsy wood/plaid house, the kind that you might put on a shelf seasonally, and I said "ooh...let me guess...$20?" It turned out to be like $17, and we chuckled a little while my sister informed me that she'd gotten THREE of the EXACT same thing at Target for $5 or less. Suddenly an associate came up behind us asking "Can I help you?" in a way that let us know she probably wasn't amused at our observations. I felt slightly bad, but also, the markup was hilarious, so...eh...whatever! We ascended to the room at the top of the stairs, and me, being obsessed with cats, noticed something cat-related. Suddenly the associate was back. Basket in hand. She glared at my reusable bag and said "So, it's store policy..." (stares at bag and shoves basket towards me) "that you carry one of these." It was really obvious she thought I'd break something or use my bag for theft. I was really annoyed and for half a second both my sister and I thought she was going to confiscate my bag or put it behind the counter or something, but she settled for me taking the basket and shoving my bag in it. "I'm from VT" I explained "Where you have to bring your reusable bags with you everywhere." She looked us up and down and sort of nodded and left us, telling us we had to check out the ornament area at the end of the hall that would "blow us away." The prices certainly did. Everything was glass, which is cool, but I have pets and my sister has kids, so it wasn't really for us. There was a woman in the ornament area who kept asking if we needed assistance, what we were looking for, etc., and she watched us like a hawk. Not sure if Associate #1 had let her know to keep an eye out or if that's just their Boomer "you're not our rich, elderly demographic" attitude towards people under 65, but it was weird and uncomfortable. We didn't dally and made it downstairs where two employees were chatting, keeping an eye on us, and also asked us if we needed help. My sister and I had been excited to come here but it was obvious we were viewed with suspicion, watched closely, and not made to feel welcome. We made a beeline for the door, and got the F outta there. read more

So glad to find I'm not alone. After reading reviews across many platforms, I am feeling extremely validated. An army of creepy women followed my children and I around a maze of old merchandise, popping in and out of corners, a real nasty one stopped my well behaved son from entering certain rooms, a more glazed over woman took way too much of an interest in my daughter. Luring her away from me and then telling her not to touch an $7 friendship bracelet. Overpriced, Twilight Zone. read more

My first time going to Wits Ends. I had a very pleasant shopping experience. So much to choose from. GREAT QUALITY and such a fair asking price. I really was so pleasantly surprised. Wits Endvwill forever be my go to now. I knew what I was looking for, but assistance from a staff member made all the difference. I am so grateful for the assistance because I left with all the perfect items. The staff assisting me at the register expressed their thanks several time and even held the door for me. I'm very happy to support this local business. read more

Horrible service. Basically if your young and black don't go there ... they will profile you and watch you like hawks. The owner banned me with her reason being - "you did absolutely nothing , it's just my prerogative." My friend had confronted her about following us out the store and writing down my license plate. When my friend confronted the owner she said she was "drawing the sky". Knowing she had my license plate information for no valid reason made me uncomfortable. She could have done anything with that information, so I waited outside the store for her to make a legal report stating I couldn't come back. She watched me out the window and waited until I left after 15-20 minutes to make the call. She then called the police to my home. My grandfather was going through a tough time and it's Father's Day and all I wanted to do was get him a gift from the store his wife and I loved. She said she "knew who I was" but couldn't say who I was. The police even stated that it was unfair treatment, but people will be people and she didn't know me. At all. I actually dont remember ever meeting her in my life. (Just because I look a certain way or "act" a certain way I will always have values. I would never steal from this store or disrespect it.) I also understand protecting your store and making sure nothing gets shoplifted, I've never said anything about them following me before because it's valid! I wouldn't want anyone stealing from me either! but this was in fact profiling a 19 year old girl who would never steal from a store I grew up with and made memories in with my grandmother. With that being said , if you are a young minority... just don't go to whits end. Just because of the color of your skin, the tattoos/ piercings you have, the clothes you are wearing ... you are just as entitled to a comfortable shopping experience as every one else! Don't be afraid to stand up for yourself and what's right. To the people who put Ill intent and hate out into the world, that will only come back to them. You can also refer to these reviews as well. Always read reviews before you shop! : -mm -Mary chase -Sean Kane -Mathew Murphy -Quinn cavanaugh no read more

I have been coming to Wit's End for years - the place has really evolved over time - originally it was just your average gift shop, but now they have transformed into a very high-end gift shop. The store is broken up into different rooms/sections, there is the card section filled with many different handmade cards; there is the jewelry section with various designers like Pandora, Kendra Scott, Swarovski, and even some costume jewelry, etc.; another room has designer clothes, shoes and handbags - there are entire Vera Bradley, Brighton, and Jack Rogers sections among those; to finish out the first floor there is an area with candles, different serving dips / sauces, and chocolates. The second floor has more of the home decorations and they always rotate for each season, well besides the Christmas Ornament room - I believe that is up year round and is filled with all the collectible ornaments you could ever want. Additionally upstairs there is a children's toy section, a pet section, a celebration section, a sign section and more. Finally in the "basement" there are more decorations and then a wine / serving section with many different glasses and plates and crystal. Basically this place has it all - if you are ever in need of a gift (and willing to spend a little more money) then this is the place for you. I love going back to NY and coming here during the holiday season as the place is decorated top to bottom so fantastically. And the pieces you find here you won't be able to find any place else in the Capital Region. Rating on the Morgan Scale: Overall Experience: 10/10 Food Price: 6/10 (based on the dips / chocolates) Drink Price: N/A read more

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Um, how have I never been here before? When I drove up to it, it reminded me of a theme park with the grand display of ginormous nutcrackers and other festivities of the season. There are so many twists and turns throughout I'm afraid I may have missed something. Jewelry and candy and candles and loads of Christmas bulbs and unique pieces for the home to clothing and the list just goes on and on. What a beautiful store! I read the comments about the staff. I noticed a lot of staff being helpful and attentive. I didn't find them stalkerish at all. In fact they were friendly and helpful and available and worked great as a team upon checkout. I bought a lot of stuff and they put my purchases in nice boxes and bagged everything up neatly. I love this place! I can't wait to go again. read more

Wit's End Giftique - Jewelry Near Me - Clifton Park, New York

Stopped in today looking for plastic stem wear - had a great selection of colorful fun summer patterns- opted for the red white and blue American Flags- Hands down my favorite place to wander around- great selection of pandora- wonderful gifts for weddings and special occasions! read more

Love the store its the workers there who follow you around. I cant count how many times i was asked if i needed help when just trying to look. You leave one section and another staff person approaches you asking same question. Feels uncomfortable like you are a criminal. Seems like snooty older woman that need to get a life. It is a shame i read many reviews and agree that they dont leave you alone...too bad the owner doesnt read them she is losing customers. read more

This was my first visit to Wit's End and it definitely met my retail therapy need! So many rooms to visit and filled with whimsy. The ladies who work there were all so friendly and encouraged me to come back when the store is decked out for the holidays and the trees are lit up with lights. I'll be back!! read more

Wit's End Giftique - Be sure to look up! - Jewelry Near Me - Clifton Park, New York

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Beautiful store with beautiful, high end products. Great place to buy a gift for someone you have no idea what to get. HOWEVER....the associates made my daughter and I feel very uncomfortable. We both said to each other....they either make commission or they thought we were going to steal something. Will definitely not go back there....I would rather spend my money in a place that doesn't make me feel uncomfortable and like I'm being stalked. read more

I wanted to visit the store after seeing the tv commercials. When I was in the area recently, I stopped in. I wasn't disappointed. There's a little bit of everything there, even decadent chocolates! It's all great quality. A salesperson did approach me offering help, but she wasn't at all obnoxious. I found some of the Yelp reviews about the sales staff to be very unfair. A large, sprawling store like that needs to guard against shoplifting and the best way to do that is to have attentive sales people. You'll notice that some of the most expensive earrings in the store are not displayed in pairs. That's another way--a smart way--to deter potential crime. My biggest surprise was meeting the owner, Susan Hoffman! She walked up to me and asked if she could help. We struck up a conversation. What a nice person! I wish her continued success with her business, which has been a popular gift shopping destination for decades! read more

I love this store i could spend hours just looking. But unfortunately the staff there makes my trips short-lived. They follow you around as if you're going to steal everything in there. I work retail in a leadership position and i would never have my associates do that to customers. There has been many times I just left because i couldn't look around in peace. I know they have high end stuff in there but they have tons of surveillance so i think they can lay off the neck breathing. I would suggest people at the exits to be ready to check receipts instead. Great store, Great stuff, very unique but very overbearing staff. read more

Went in here with my husband, as our hotel is nearby. You walk in and just say, "Wow!" It's all decorated for Christmas and has some fun stuff. But I didn't enjoy the browsing because the associates seriously STALK you. I felt like a criminal- like they thought I was going to steal something any second. They followed us up the stairs, down the stairs, through every cranny of the store. We'd had enough so we made our purchase and left and honestly I'd never go back. I do realize they have a lot of merchandise to "watch" but there's many other ways of doing it. read more

From the moment you stepped into the shop, there was someone to help you find what you needed. The store clerks would walk you directly to what you were looking for (which is helpful since the store is so large) and wouldn't give up until they helped you find what you were looking for. Patty in particular helped me find all the right Corkcicle tumblers for my team's gifts. Thank you Patty! The girls in the ornament section were also incredibly helpful at locating a cow ornament! read more

Very very neat crafty place! All kinds of neat hurts for all people. So many floors and square feet of novelty items. People very friendly. Got lost between everything. Will be back. read more

I haven't shopped in this store in a while, nor will I ever again. It's a very busy place on the eyes. Way too much stuff. The staff is rude and follow you around like they are anticipating you to steal something. They are not friendly at the Pandora counter either. read more

One of my favorite places to shop in the area during Christmas season. I love the way the store comes to life during holiday season. It makes me feel like I'm in Santa's workshop with all the uniques ornaments and rows and rows of decorated Christmas trees. I also come here during other time of the year to buy presents for friends and family members. They have a nice selection of stuffed toys and other unique gifts. They can be a bit pricey but sometimes you have to be willing to pay for quality. read more

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I half love coming here and half dread it. Its incredibly overwhelming because it had two floors that are absolutely COVERED in things, candles, cards, gifts, etc. You'll definately find what you need but you may need to spend some time looking. I absolutely love their selection of vera wang things, and they also have a beautiful selection of pandora. I'm not sure if its because its december but I was asked if I was being helped 10 times, I guess thats great customer service though. You couldn't move with out being able to find someone to help you. If you love a gift shop type places you'll love this place read more

For Christmas my husband bought me a lovely necklace at this boutique. It was not my taste, however, so with his encouragement I returned it. It wasn't until I saw the actual receipt that I realized that they charged him $4. to wrap a $350. gift! !! When I mentioned to the sales person that I was appalled that they charged him for gift wrapping, she said that she didn't make the rules and that the necklace came in a nice box. (What's that got to do with it?). Wit's End appears to be a lovely store. Some how they lost the meaning of customer service and what being a class act looks like. Lost my business for sure over a four dollar bow. Won't step a foot in there again. And that goes for my friends who were also mortified when I shared this experience. read more

This store looks nice when you first walk in, but the overall pleasant atmosphere is quickly spoiled by the employees. They swooped in on my group so quickly and followed us around the store for our entire visit. If we don't need help looking, suggesting items while we shop is not helpful. I really liked some of the things in the store and the whole idea of it, but the employees made it stressful and unenjoyable. read more

Wits End its starting to decline. I felt like I was in a used car lot. The staff were following me around, and it seemed and trying to push products every time they came close. The skinny older woman with blackish short hair needs to find another job. Does the owner even care? A lot of reviews on here say similar things. read more

This store is fantastic! So much to choose from! Great for giving gifts to people who are hard to buy gifts for! The jewelry is a must have! Along with children items.Great for all holiday shopping.Every time I go I find some thing new! read more

Never been here before and made the trip from Broadalbin. A lot of inventory but why over priced! Have seen the same things other places at half the price! Will not be returning. Also the staff was stalking us like we were going to steal something. I really don't want to give it one star! read more

Love this place, so much to look at, the staff were great and really nice. Go from candles, jewelry, kids stuff, house decorations, holidays, ect. read more

Nasty unprofessional foul mouth female in charge and her robot employees but she sets the tone in that jungle... they coward at the mere presence of her that's right, I'm being my own voice on one of the worst retail businesses in the Tri-City area. It's taken me 3 months to decide if a critique was worth my time at the experience I had in late Summer... I was sworn at loudly for all to hear and called a "B*tch the rest I'll refrain from typing. I was lied to regarding a pair of earrings I was told they'd check with the designer firm if another pair could be made or ordered. The pair I picked out was defective and didn't close properly. I waited 3 weeks on a 3 day promised call back that never came and told they'd send out the defective earring to be fixed as it was a retired piece. I got called 2 weeks later went in as they were ready to be picked up and fixed... I arrived so excited as they were a Birthday gift for a very sick friend only to be shown the SAME defective pair not fixed I pointed that out and was clearly disappointed and BAM the owner flew over and got irrate, swearing, pointing her finger and told me to leave and never return. I was warned by colleagues not to shop there because of the staff and wished I had listened. read more

Today's visit was completed in record time. I have frequented this establishment for over 20 years and had always recommended this place to family and friends. I could always count on Wit's End for unique gifts and inspiration for each season. This is most likely my last visit. The last half dozen visits I have met some of the rudest, most judgmental sales staff I had ever met. As an example, today, my boyfriend and I were walking through, birthday gift shopping. We were on our usual route, walking through the entire store. We entered the ornament section and were greeted with an abrupt, "Do you need help? This is ornaments." Anyone who has been there can attest, there is NO mistaking the ornament department for anything but. I smiled and quietly said, "No thank you." She raised her voice and said, "So no help, then?" I spoke louder and said, "No thank you." We shook that experience off and moved on. I usually like to look at the LaFonn and Swarovski displays. When we were in that section, a different employee asked if we needed help. I said, "There used to be a large La Fonn display here. Has that been moved?" The employee answered my question and walked away, but not before looking me up and down. I dress comfortably, but respectably. Still, you can't judge a book by its cover. We were there to spend money, but have taken our business elsewhere. Too bad. It was a nice place until recently. read more

I find the clientele and staff to be snooty. They have overpriced stuff! And it's crowded with merch so one can't walk around. I feel like I'm being watched by staff constantly. I'm not a thief. I have bought some jewelry here and the stuff is very nice but the general feel of the place is that the staff caters to who THEY think are the rich folk. I became annoyed today when I walked behind a customer at the Pandora counter and she backed up into me and didn't say excuse me ( I said excuse me, just common courtesy! ) The place is so stuffed with junk that you can't help bumping into people! She said nothing! Just looked at me! I put all my stuff down and walked out and decided I'm not going back there. Ugh! read more

Really an experience as opposed to a store everything in the place is available somewhere else for 20% less. Staff a little snotty and frankly this aggregation of junky overpriced merchandise is a sad commentary an American Consumer tastes. Literally feel uncomfortable walking around here as the staff eyeballs every customer. read more

Visited for the first and last time today. This place has a lot of nice unique things. It was a very pleasant space, clean and bright so it's really a shame I had such a bad experience. Read some of these other reviews and you'll see I wasn't the only one who had the same type of issue with this place either. I had selected some Christmas ornaments and was walking around the store with them when I was approached by not 1 but 2 employees asking me about the ornaments. It was really obvious they thought I was going to steal them. The first woman asked me what I had in my hand and a few minutes later the second woman forcibly removed the ornaments from my hand also took one from my boyfriend! She said if we dropped the ornaments and they broke the pieces would be sharp. We are adults. We weren't running around the place. There was clearly some type of profiling going on. More than half the items in the store could break and be sharp but we didn't see her confiscating items from anyone else. We were both super insulted and embarrassed. The way we were treated was downright degrading. I have never had an employee swoop over and take my items from me before I was ready to check out at any store. This place is suspicious of anyone who isn't a white AARP shopper which is also the only demographic who works there. I'd rather spend my money some place that doesn't treat me like a thief the second I set foot through the door. read more

Overwhelming and yet so much fun. I love Ginny who is so helpful with clothing, jewelry and the like. She knows my name, and gives a genuine effort to understand my style and needs. For such a large place, it's very personalized service. Thank you. See you again soon! read more

This store is impossible to navigate with a wheelchair or a stroller. Aisles are not wide enough to accommodate wheelchairs or strollers without running over merchandise that is set on the floor. Also, there is *no* access to the downstairs portion of the store without using stairs, as I was told by a friendly salesperson. She did offer to help me lift my stroller down the stairs, but then I would have been trapped without someone to help me back up. I would suggest adding ramps to make it handicap accessible. read more

Last year, I received a pair of leggings from Wit's End as a Christmas gift. I noticed that after wearing them only two times, they had a hole in them. My mother and I brought them back to the store along with the receipt. The worker in the clothing section was extremely rude and told me that I can't expect too much when I buy cheap leggings. They were $25!! In the past I've purchased $8 leggings at Target and they've lasted me 3+ years. She reluctantly let me exchange them, after trying to up sell me $80 leggings. That left a really bad taste in my mouth and I haven't been back since, until this weekend. I received a gift card for Christmas and went into the store knowing exactly which necklace I wanted to purchase. I picked it out at the counter and the saleswoman said she would clean it up for me and have it behind the register for when I was ready to checkout. Ten minutes later, the saleswoman finds me in the store and tells me she broke the chain while cleaning it, but I could purchase the longer chained version for $10 more. Now it would've been great customer service if they decided to waive the additional $10 because they were the ones to break the first one. I told her I preferred the shorter chain, so she proceeds to tell me they have ordered two more and I can call them over the next few weeks to see if/when they received them. Not once did they offer to take my information and call me once the necklace came in. I left there disgusted. I did go to Maggie's Gift Shop, found the same necklace and purchased it from them. Wit's End lost out on a sale because their customer service is appalling. Once my gift card balance is $0 I never intend to go back and will advise everyone I know to shop the smaller, friendlier gift shops like Maggie's and The Open Door. read more

Nice stock poor customer service. People were too busy stocking to assist us and when we asked they were snotty. We will not be back.

On Saturday November 16, 2013 I had the pleasure of visiting Wits End to purchase some Kameleon pops and see if they could remove the one that was stuck in my ring. After many tries, including the store manager having a go at it, that pop would just not budge. I was assisted by Joyce and by Phyllis, they were the sweetest nicest people you could ask for. Joyce introduced me to a new line they have, Uno De 50 and I fell in love. I purchase one of the rings while I was waiting to see what was going to happen with my pop. Imagine how shocked I was when the ladies came back to me and said, "Your ring was scratched when we were trying to remove the pop, so we are giving you a brand new ring and pop to replace the one you brought in." I love Wits End, I shop there mostly for myself(spoiled brat) and this just showed me again why I keep coming back. Their customer service is impeccable. The sales staff were all so accomodating, so kind, even the ones not working with me wanted to see what ring I bought! It was really a lot of fun. Kudos to your store owner, she has a superb team working with her, I wish you all many many years of success. I already told my family, all I want for Christmas is gift cards from Wits End!. Thank you Joyce and Phyllis. read more

This is a wonderful gift store that has a lot of everything! You'll find collectible figurines, Lillian Vernon, uggs, nice china, seasonal decorations, jewelry, candles, chotchkeys, and everything in between. It's a bit overwhelming because the store is HUGE, but it's a fun place to visit with your girlfriends! read more