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    Saratoga Springs, NY

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    Encounter

    3.3 (4 reviews)
    Ultra High-EndAccessories, Women's Clothing
    Closed • 10:00 am - 7:00 pm

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    15 years ago

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    Elizabeth H.

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    The Saratoga Closet

    The Saratoga Closet

    3.3(6 reviews)
    2.7 mi

    I love this store I love the owner Eliza Derocker and her right hand girl Britney they are so nice…read moreand they are so sweet and they're very knowledgeable in what us customers want I highly recommend Saratoga Closet

    I am extremely disappointed with my experience consigning items with this business…read more I provided numerous items for consignment over approximately a two-year period, all of which were clearly tagged with my assigned consignor number. In addition to the items initially documented, I have video showing additional merchandise being dropped off and accepted by the business under my consignor number. Over those two years, I was only paid $50 each for four items. When I asked for payment, I was given no clear accounting or explanation of exactly what had sold, when it sold, or what I was being paid for. This became especially concerning once I realized how much merchandise I had consigned compared with what had been returned or accounted for. I gave the owner Liza approximately one month's notice that I would be picking up all of my unsold merchandise on August 22 and expected to receive payment for anything that had sold. When I arrived, I was only given back one wedding dress and my daughter's sweater. Numerous other items I had consigned were not returned to me, and I have still not received the full 40% payment owed to me for merchandise that was sold. Even more concerning, there was another person's wedding dress at the store marked with my consignor number, despite the fact that it did not belong to me. That made me seriously question how merchandise and consignor accounts were being tracked. I have repeatedly reached out to Liza (who doesn't respond) asking for either the return of my merchandise, payment for the items that were sold, or an accurate accounting of what happened to my items. I have given ample opportunity for this to be resolved. She has given nothing but far fetched excuses why she couldn't speak to me or be on location for my appointment to pick up my goods and since ignored. As a consignor, you trust a business with your personal property and expect accurate records, proper tracking of your merchandise, and payment according to the agreed-upon terms. Unfortunately, that was not my experience. I have documentation, correspondence, and video showing merchandise that was accepted under my consignor number. I simply want the money owed to me for anything that was sold and an explanation for the merchandise that was neither returned nor properly accounted for. Based on my experience, I would not trust this business with valuable or designer merchandise. Sell it yourself on an app like Vinted, where you maintain control and have a record of every sale. It's disheartening that a business built on handling other people's property operates this way.

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    Encounter - accessories - Updated October 2026

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